Customer Support Representative Visa Sponsorship Jobs in Washington
Customer support representative roles in Washington attract visa sponsorship from major tech employers like Microsoft, Amazon, and Salesforce, concentrated in Seattle and Bellevue. The state's dense technology and cloud services sector drives steady demand for multilingual and enterprise support specialists, making Washington one of the stronger states for sponsored customer support hiring.
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Get Access To All JobsINTRODUCTION
Alaska Marine Lines is the leading marine transportation company providing barge service to and from Alaska and Hawaii. We offer a stable and set work schedule that gives you a life outside of work. Having not had a single layoff in 40+ years, we offer you job stability in a career that can take you to retirement. Competitive pay and great benefits with a solid company that cares about its employees makes AML the place for you.
Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
- Provide quotes to provide the customer with estimated costs for shipping their item(s).
- Provide bookings to customers to receive their item(s) for shipping.
- Researching customer inquiries which may require communicating with other departments or operating companies.
- Occasionally physically verify cargo information or obtain cargo measurements.
- Occasionally collect and scan bills of ladings.
- Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
- Ability to work with several programs and screens at a time.
- Occasionally assist with billing charges on customer invoices.
- Collect payment over the phone.
BENEFITS YOU CAN LOOK FORWARD TO
- Health Insurance - medical, dental, and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family
- Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
- Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
- 401(k) with company match + additional annual retirement contribution
- Health and Wellness Program - FitOn
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance and AD&D – we pay for at no cost to you
- Long term disability – we pay for at no cost to you
- Opportunities for internal promotions/career advancement
- Family friendly work hours (closed on weekends and paid holidays)
- Discretionary Bonus Program
- Competitive wages with annual performance and wage reviews
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
EDUCATION AND/OR EXPERIENCE
High school education or GED is required. Minimum of 2 years’ experience in customer service is required.
OTHER SKILLS AND ABILITIES
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
- Ability to work alone and as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a fast-paced environment.
- PC skills required: Microsoft Office proficiency. Ability to learn in-house software.
- Ability to work with several computer programs on multiple screens at a time.
- Keyboard and ten-key by touch.
Compensation depends on skills and experience.
All offers of employment are contingent upon the completion of a satisfactory physical, background check, and pre-employment drug screen. Random drug testing is a requirement for all AML employees.
Alaska Marine Lines is an equal opportunity employer. AML does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.
Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.
INTRODUCTION
Alaska Marine Lines is the leading marine transportation company providing barge service to and from Alaska and Hawaii. We offer a stable and set work schedule that gives you a life outside of work. Having not had a single layoff in 40+ years, we offer you job stability in a career that can take you to retirement. Competitive pay and great benefits with a solid company that cares about its employees makes AML the place for you.
Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a Safety-Sensitive position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
- Provide quotes to provide the customer with estimated costs for shipping their item(s).
- Provide bookings to customers to receive their item(s) for shipping.
- Researching customer inquiries which may require communicating with other departments or operating companies.
- Occasionally physically verify cargo information or obtain cargo measurements.
- Occasionally collect and scan bills of ladings.
- Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
- Ability to work with several programs and screens at a time.
- Occasionally assist with billing charges on customer invoices.
- Collect payment over the phone.
BENEFITS YOU CAN LOOK FORWARD TO
- Health Insurance - medical, dental, and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family
- Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
- Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
- 401(k) with company match + additional annual retirement contribution
- Health and Wellness Program - FitOn
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance and AD&D – we pay for at no cost to you
- Long term disability – we pay for at no cost to you
- Opportunities for internal promotions/career advancement
- Family friendly work hours (closed on weekends and paid holidays)
- Discretionary Bonus Program
- Competitive wages with annual performance and wage reviews
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
EDUCATION AND/OR EXPERIENCE
High school education or GED is required. Minimum of 2 years’ experience in customer service is required.
OTHER SKILLS AND ABILITIES
- Ability to meet a flexible work schedule based on the needs of the company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
- Ability to work alone and as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a fast-paced environment.
- PC skills required: Microsoft Office proficiency. Ability to learn in-house software.
- Ability to work with several computer programs on multiple screens at a time.
- Keyboard and ten-key by touch.
Compensation depends on skills and experience.
All offers of employment are contingent upon the completion of a satisfactory physical, background check, and pre-employment drug screen. Random drug testing is a requirement for all AML employees.
Alaska Marine Lines is an equal opportunity employer. AML does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.
Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.
Customer Support Representative Job Roles in Washington
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Search Customer Support Representative Jobs in WashingtonCustomer Support Representative Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Washington?
Large technology employers are the primary sponsors for customer support representatives in Washington. Microsoft in Redmond, Amazon in Seattle, and Salesforce have all filed Labor Condition Applications for customer-facing support roles. Enterprise software companies, cloud platforms, and e-commerce operations in the Puget Sound region account for most sponsorship activity, as they frequently need multilingual or technically skilled support staff.
Which visa types are most common for customer support representative roles in Washington?
The H-1B visa is the most common visa category for customer support representatives in Washington, but only when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a directly related field such as communications, information technology, or business. Roles that are generalist in nature and do not require a specific degree field may not meet the specialty occupation standard, so the specific job duties and requirements matter significantly.
Which cities in Washington have the most customer support representative sponsorship jobs?
Seattle and Bellevue account for the large majority of sponsored customer support representative positions in Washington, driven by the concentration of major technology companies in the Puget Sound corridor. Redmond is also notable given Microsoft's headquarters there. Smaller tech clusters exist in Kirkland and Bothell, though sponsorship activity in those cities is considerably lower than in Seattle and Bellevue.
How to find customer support representative visa sponsorship jobs in Washington?
Migrate Mate is built specifically for international job seekers and filters customer support representative openings by visa sponsorship eligibility and location, making it straightforward to browse Washington-specific opportunities. Because sponsorship availability is not always stated clearly in standard job postings, using a platform like Migrate Mate that screens for sponsoring employers saves significant time when targeting Washington's technology and enterprise support market.
Are there state-specific considerations for customer support representatives seeking visa sponsorship in Washington?
Washington's concentration of large tech employers means prevailing wage requirements under the H-1B program are set against a competitive regional labor market, so employers must offer wages benchmarked to the Puget Sound area. Additionally, Washington has no state income tax, which is relevant context for evaluating compensation. Candidates with technical product knowledge, enterprise software experience, or fluency in a second language tend to be stronger candidates for sponsored roles in this market.
What is the prevailing wage for sponsored customer support representative jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.