Customer Support Representative Visa Sponsorship Jobs in Indiana
Indiana's customer support representative jobs span major employers like Salesforce, Amazon, and Anthem in Indianapolis, as well as tech and logistics firms in Fort Wayne and South Bend. International candidates can find visa-sponsored roles across healthcare, e-commerce, and financial services sectors, where demand for multilingual and specialized support professionals continues to grow.
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Get Access To All JobsJob Title
Customer Relationship Center Contact Representative I-III
Job Category
Business Support Services
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Relationship Center Contact Representative position, based out of Avon Indiana.
The Customer Relationship Center Contact Representative positions are designed to provide centralized sales and service support to the Major Accounts and Fleet Management teams within the Customer Success department. The scope of incoming and outbound activity includes sales and service coordination both internally and externally with dealers and end customers, originating via phone, email, chat, API, service portals, or other customer channels. Customer Relationship Center Contact Representatives will utilize multiple systems and navigate across HYMH sales and service channels while working either in person or remotely. Some after-hours, weekend, and holiday hours may be required. These roles require in-depth knowledge of sales and service platform processes and procedures and serve as the “face and voice” of the business while coordinating activities with dealers and HYMH teams throughout the sales and service lifecycle. These roles support increasing levels of responsibility from entry-level support to subject matter expert leadership, including handling escalations, managing high-priority clients, owning key processes, and building strategic partnerships internally and externally.
What You Will Do:
- Provide centralized sales and service support to Major Accounts and Fleet Management teams
- Answer and manage incoming and outbound inquiries via phone, email, chat, service portals, and other customer channels
- Coordinate activities between dealers, customers, and HYMH sales and service teams
- Troubleshoot issues, resolve inquiries, and present proactive solutions in alignment with Service Level Agreements
- Accurately document all interactions for tracking activity, status, and response time
- Support escalations, high-priority accounts, and complex service inquiries as applicable by level
- Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
- Assist with dealer invoice processing, including advanced review and adherence to Fleet and Warranty guidelines
- Build and maintain strong relationships with dealers, customers, and internal business partners
- Collaborate on continuous improvement initiatives and assist in training and onboarding new team members
Who You Are:
- A motivated individual who is willing and able to work safely in high-pressure environments
- Detail-oriented with strong interpersonal and organizational skills
- Committed to delivering quality work and ensuring customer satisfaction
- A strong communicator who serves as the face and voice of the business
- Customer-focused with a passion for delivering excellent service and building relationships
- Detail-oriented with strong organizational and listening skills
- A collaborative team player who works effectively across multiple business channels
- A problem solver who uses sound judgment to resolve complex issues
- Adaptable and comfortable working in a fast-paced, high-volume environment
- Capable of handling escalations and high-priority customer needs with professionalism
- A proactive contributor who identifies opportunities to improve processes and service delivery
- Comfortable working in proximity with others or in a remote environment
- A developing or established subject matter expert depending on level
What You Will Need (Education):
Customer Relationship Center Contact Representative I:
- Bachelor’s degree with no experience required.
- OR a 2-year degree with 2–3 years of experience.
- OR 5 years of relevant experience with no degree.
Customer Relationship Center Contact Representative II:
- Bachelor’s degree in a business related field strongly preferred.
- Or 2 year degree with 5+ years’ experience.
- In lieu of degree, 7-10 years of experience and 2-3 years’ customer contact experience in a customer facing sales or service system support role.
Customer Relationship Center Contact Representative III:
- Bachelors or Associates Degree in a Business related discipline strongly preferred.
- 1-2 years’ experience with bachelor’s degree in business related discipline.
- 3-4 years’ experience with associate’s degree in business related discipline.
- 10+ years’ experience in lieu of degree.
Skills, Experience & Abilities:
- Entry-level to advanced experience based on position level (I, II, III)
- Knowledge of Major Accounts and Fleet Sales and Service platforms
- Mechanical proficiency with forklifts (primarily for level III)
- Strong keyboarding skills for high-volume environments
- Proficiency in Microsoft Excel, Word, and Access
- Ability to apply customer service principles, technical knowledge, and best practices
- Experience troubleshooting issues and providing effective service solutions
- Ability to manage multiple systems and navigate across sales and service channels
- Possess experience handling escalations, work-in-process tracking, and service coordination
- Ability to execute independently while contributing to team success
Additional Information:
- Positions support HYMH corporate HYCare strategy focused on best-in-class customer support
- Responsible for supporting end-to-end customer satisfaction across the product sales and service lifecycle
- Requires daily communication and relationship building with dealers and customers
- Includes responsibility for maintaining service timeliness, communication, and data accuracy
- Supports customer expectations for uptime, cost efficiency, and service excellence
- Requires monitoring dealer performance to meet contractual obligations and service expectations
- Involves ownership of processes such as sales communication, service operations, parts response, and inventory management
- Acts as a liaison between Sales, Sales Operations, Service Operations, dealers, and customers
- Supports OEM invoice management and sales and service order accuracy
Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
No
Primary Location
HY US Avon, IN
Address
10144 Veterans Dr
Zip Code
46123
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
Job Title
Customer Relationship Center Contact Representative I-III
Job Category
Business Support Services
Job Description
What starts with YOU, moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Relationship Center Contact Representative position, based out of Avon Indiana.
The Customer Relationship Center Contact Representative positions are designed to provide centralized sales and service support to the Major Accounts and Fleet Management teams within the Customer Success department. The scope of incoming and outbound activity includes sales and service coordination both internally and externally with dealers and end customers, originating via phone, email, chat, API, service portals, or other customer channels. Customer Relationship Center Contact Representatives will utilize multiple systems and navigate across HYMH sales and service channels while working either in person or remotely. Some after-hours, weekend, and holiday hours may be required. These roles require in-depth knowledge of sales and service platform processes and procedures and serve as the “face and voice” of the business while coordinating activities with dealers and HYMH teams throughout the sales and service lifecycle. These roles support increasing levels of responsibility from entry-level support to subject matter expert leadership, including handling escalations, managing high-priority clients, owning key processes, and building strategic partnerships internally and externally.
What You Will Do:
- Provide centralized sales and service support to Major Accounts and Fleet Management teams
- Answer and manage incoming and outbound inquiries via phone, email, chat, service portals, and other customer channels
- Coordinate activities between dealers, customers, and HYMH sales and service teams
- Troubleshoot issues, resolve inquiries, and present proactive solutions in alignment with Service Level Agreements
- Accurately document all interactions for tracking activity, status, and response time
- Support escalations, high-priority accounts, and complex service inquiries as applicable by level
- Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
- Assist with dealer invoice processing, including advanced review and adherence to Fleet and Warranty guidelines
- Build and maintain strong relationships with dealers, customers, and internal business partners
- Collaborate on continuous improvement initiatives and assist in training and onboarding new team members
Who You Are:
- A motivated individual who is willing and able to work safely in high-pressure environments
- Detail-oriented with strong interpersonal and organizational skills
- Committed to delivering quality work and ensuring customer satisfaction
- A strong communicator who serves as the face and voice of the business
- Customer-focused with a passion for delivering excellent service and building relationships
- Detail-oriented with strong organizational and listening skills
- A collaborative team player who works effectively across multiple business channels
- A problem solver who uses sound judgment to resolve complex issues
- Adaptable and comfortable working in a fast-paced, high-volume environment
- Capable of handling escalations and high-priority customer needs with professionalism
- A proactive contributor who identifies opportunities to improve processes and service delivery
- Comfortable working in proximity with others or in a remote environment
- A developing or established subject matter expert depending on level
What You Will Need (Education):
Customer Relationship Center Contact Representative I:
- Bachelor’s degree with no experience required.
- OR a 2-year degree with 2–3 years of experience.
- OR 5 years of relevant experience with no degree.
Customer Relationship Center Contact Representative II:
- Bachelor’s degree in a business related field strongly preferred.
- Or 2 year degree with 5+ years’ experience.
- In lieu of degree, 7-10 years of experience and 2-3 years’ customer contact experience in a customer facing sales or service system support role.
Customer Relationship Center Contact Representative III:
- Bachelors or Associates Degree in a Business related discipline strongly preferred.
- 1-2 years’ experience with bachelor’s degree in business related discipline.
- 3-4 years’ experience with associate’s degree in business related discipline.
- 10+ years’ experience in lieu of degree.
Skills, Experience & Abilities:
- Entry-level to advanced experience based on position level (I, II, III)
- Knowledge of Major Accounts and Fleet Sales and Service platforms
- Mechanical proficiency with forklifts (primarily for level III)
- Strong keyboarding skills for high-volume environments
- Proficiency in Microsoft Excel, Word, and Access
- Ability to apply customer service principles, technical knowledge, and best practices
- Experience troubleshooting issues and providing effective service solutions
- Ability to manage multiple systems and navigate across sales and service channels
- Possess experience handling escalations, work-in-process tracking, and service coordination
- Ability to execute independently while contributing to team success
Additional Information:
- Positions support HYMH corporate HYCare strategy focused on best-in-class customer support
- Responsible for supporting end-to-end customer satisfaction across the product sales and service lifecycle
- Requires daily communication and relationship building with dealers and customers
- Includes responsibility for maintaining service timeliness, communication, and data accuracy
- Supports customer expectations for uptime, cost efficiency, and service excellence
- Requires monitoring dealer performance to meet contractual obligations and service expectations
- Involves ownership of processes such as sales communication, service operations, parts response, and inventory management
- Acts as a liaison between Sales, Sales Operations, Service Operations, dealers, and customers
- Supports OEM invoice management and sales and service order accuracy
Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
No
Primary Location
HY US Avon, IN
Address
10144 Veterans Dr
Zip Code
46123
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
Customer Support Representative Job Roles in Indiana
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Search Customer Support Representative Jobs in IndianaCustomer Support Representative Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Indiana?
Indiana employers that have sponsored work visas for customer support roles include Anthem (now Elevance Health), Salesforce, Amazon, and financial services firms concentrated in Indianapolis. Larger healthcare and insurance companies in the state are among the more consistent sponsors, as they often require specialized support professionals with industry knowledge and, in some cases, multilingual capabilities that drive international hiring.
Which visa types are most common for customer support representative roles in Indiana?
The H-1B is the most common visa for customer support representatives in Indiana when the role requires a bachelor's degree in a specific field, such as information technology or business. Employers must demonstrate the position qualifies as a specialty occupation. The TN visa is available to Canadian and Mexican nationals in qualifying professional categories. L-1 transfers are possible for international employees moving within the same company to an Indiana office.
Which cities in Indiana have the most customer support representative sponsorship jobs?
Indianapolis accounts for the largest share of visa-sponsored customer support roles in Indiana, driven by its concentration of healthcare, insurance, and technology employers. Fort Wayne has a smaller but growing pool of opportunities in manufacturing support and logistics. South Bend and Bloomington occasionally see openings tied to university-affiliated organizations and regional tech companies, though sponsorship activity in those cities is less frequent than in Indianapolis.
How to find customer support representative visa sponsorship jobs in Indiana?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter by state and role to find customer support representative positions in Indiana from employers with a history of sponsoring work visas. This narrows your search to companies already open to sponsorship, which saves time compared to applying broadly and discovering late in the process that a company does not sponsor.
Are there any Indiana-specific considerations for customer support representatives seeking visa sponsorship?
Indiana follows federal prevailing wage requirements for sponsored positions, meaning employers must pay the Department of Labor's determined wage for the role and location. Indianapolis-area customer support roles tied to healthcare or financial services may require industry-specific credentials or compliance knowledge, which can strengthen a visa petition by reinforcing the specialty occupation argument. Candidates with multilingual skills are also in higher demand among Indiana employers serving diverse regional markets.
What is the prevailing wage for sponsored customer support representative jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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