Customer Support Representative Visa Sponsorship Jobs in New York
New York is one of the most active states for customer support representative visa sponsorship, with major employers in finance, tech, media, and e-commerce concentrated in New York City, as well as growing opportunities in Buffalo and Albany. Companies like Citibank, American Express, and large SaaS firms regularly hire internationally for customer-facing roles.
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Get Access To All JobsINTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.
ROLE AND RESPONSIBILITIES
This role requires general availability Monday through Saturday between 8:00 AM and 8:00 PM. You will not work all of these hours—this is simply the overall window in which shifts may be assigned.
Language Requirements:
- Bilingual proficiency is required. We proudly support communication across 70+ languages to serve our diverse customer base.
Training Period (First 4 Weeks):
- On‑site, Monday–Friday
- 8:00 AM–5:00 PM (No time off permitted during training)
Post‑Training Schedule (First 6 Months):
- Tuesday–Saturday
- 8:00 AM–5:00 PM
After 6 Months:
- Based on strong performance and reliability, employees become eligible for two updates:
- Participation in our shift‑bid process, where schedules may vary depending on business needs and performance.
- Hybrid work opportunity, allowing 2–3 remote days per week, subject to performance, business requirements, and manager approval.
Job Summary
The Customer Service Representative supports PPL’s mission by serving as a reliable and compassionate point of contact for individuals participating in New York’s Consumer Directed Personal Assistance Program (CDPAP). This role ensures that consumers and their personal assistants receive clear guidance, timely assistance, and accurate information to help them successfully self-direct their care. Through professional and friendly communication, the Customer Service Representative responds to inquiries, resolves support requests, and maintains thorough documentation to support program compliance. By developing strong knowledge of CDPAP rules and PPL systems, this position plays a key role in delivering high‑quality, culturally sensitive, and disability‑competent service. Focused on responsiveness, detail, and respect for consumer choice, the Customer Service Representative helps make PPL a trusted resource for New Yorkers seeking independence and control over their long-term care.
Duties & Responsibilities:
Customer Communication:
- Responds to inbound/outbound call inquiries.
- Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
- Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
Administrative & Documentation:
- Performs support ticket transaction resolution tasks and administrative functions.
- Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
- Responsible for maintaining adequate records/documentation for audit and internal control purposes.
- Routes mail, email, and other administrative support duties as assigned.
Program & Platform Knowledge:
- Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
- Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.
BASIC QUALIFICATIONS
Required Skills:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Expected to have excellent verbal, written communication, and troubleshooting skills.
- Demonstrated understanding and ability to work with persons with disabilities.
- Ability to compose reports, business correspondence, and procedure manuals.
- Excellent verbal and written communication skills.
- Ability to troubleshoot.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
- Knowledge of Microsoft Windows, Excel and Word preferred.
Qualifications
Education:
- High school degree or equivalent required.
Experience:
- 6-month call center experience preferred; or 1-year customer service.
WORKING CONDITIONS
Onsite in Latham Office
COMPENSATION & BENEFITS:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Employee Assistance Program and more!
- Base pay may vary depending on skills, experience, job-related knowledge, and location.
- Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Compensation Range: $20.00 - $22.00 hourly + $1.50/hour bilingual premium (all languages accepted) & up to 10% annual bonus
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
INTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.
ROLE AND RESPONSIBILITIES
This role requires general availability Monday through Saturday between 8:00 AM and 8:00 PM. You will not work all of these hours—this is simply the overall window in which shifts may be assigned.
Language Requirements:
- Bilingual proficiency is required. We proudly support communication across 70+ languages to serve our diverse customer base.
Training Period (First 4 Weeks):
- On‑site, Monday–Friday
- 8:00 AM–5:00 PM (No time off permitted during training)
Post‑Training Schedule (First 6 Months):
- Tuesday–Saturday
- 8:00 AM–5:00 PM
After 6 Months:
- Based on strong performance and reliability, employees become eligible for two updates:
- Participation in our shift‑bid process, where schedules may vary depending on business needs and performance.
- Hybrid work opportunity, allowing 2–3 remote days per week, subject to performance, business requirements, and manager approval.
Job Summary
The Customer Service Representative supports PPL’s mission by serving as a reliable and compassionate point of contact for individuals participating in New York’s Consumer Directed Personal Assistance Program (CDPAP). This role ensures that consumers and their personal assistants receive clear guidance, timely assistance, and accurate information to help them successfully self-direct their care. Through professional and friendly communication, the Customer Service Representative responds to inquiries, resolves support requests, and maintains thorough documentation to support program compliance. By developing strong knowledge of CDPAP rules and PPL systems, this position plays a key role in delivering high‑quality, culturally sensitive, and disability‑competent service. Focused on responsiveness, detail, and respect for consumer choice, the Customer Service Representative helps make PPL a trusted resource for New Yorkers seeking independence and control over their long-term care.
Duties & Responsibilities:
Customer Communication:
- Responds to inbound/outbound call inquiries.
- Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
- Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities.
Administrative & Documentation:
- Performs support ticket transaction resolution tasks and administrative functions.
- Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
- Responsible for maintaining adequate records/documentation for audit and internal control purposes.
- Routes mail, email, and other administrative support duties as assigned.
Program & Platform Knowledge:
- Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries.
- Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.
BASIC QUALIFICATIONS
Required Skills:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Expected to have excellent verbal, written communication, and troubleshooting skills.
- Demonstrated understanding and ability to work with persons with disabilities.
- Ability to compose reports, business correspondence, and procedure manuals.
- Excellent verbal and written communication skills.
- Ability to troubleshoot.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
- Knowledge of Microsoft Windows, Excel and Word preferred.
Qualifications
Education:
- High school degree or equivalent required.
Experience:
- 6-month call center experience preferred; or 1-year customer service.
WORKING CONDITIONS
Onsite in Latham Office
COMPENSATION & BENEFITS:
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
- Employee Assistance Program and more!
- Base pay may vary depending on skills, experience, job-related knowledge, and location.
- Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Compensation Range: $20.00 - $22.00 hourly + $1.50/hour bilingual premium (all languages accepted) & up to 10% annual bonus
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Customer Support Representative Job Roles in New York
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Search Customer Support Representative Jobs in New YorkCustomer Support Representative Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in New York?
Financial institutions like Citibank, JPMorgan Chase, and American Express have sponsored visas for customer support roles in New York, as have large tech and e-commerce companies with offices in the city. Media and telecommunications companies such as NBCUniversal and Verizon also appear in sponsorship records. Sponsorship availability varies by team, headcount, and business need, so it is not guaranteed at any specific employer.
Which visa types are most common for customer support representative roles in New York?
The H-1B visa is the most common work visa for customer support roles that require a bachelor's degree in a relevant field, such as communications, business, or a foreign language specialty. Some roles may qualify under the TN visa for Canadian and Mexican nationals in eligible occupations. Candidates already on OPT or STEM OPT through a New York university can also work while an employer pursues H-1B visa sponsorship.
Which cities in New York have the most customer support representative sponsorship jobs?
New York City accounts for the overwhelming majority of visa-sponsored customer support positions in the state, particularly in Midtown Manhattan and the Financial District where large corporate headquarters are concentrated. Buffalo has a smaller but growing presence, particularly in healthcare and financial services back-office operations. Albany occasionally has openings tied to state-adjacent organizations and government contractors.
How to find customer support representative visa sponsorship jobs in New York?
Migrate Mate is designed specifically for international job seekers and filters customer support representative roles in New York by visa sponsorship availability, saving you from manually screening hundreds of postings. You can browse active listings, see which employers have sponsored visas in the past, and focus your applications on companies that are realistically open to international candidates rather than applying broadly without that context.
Are there any New York-specific considerations for customer support representative visa sponsorship?
New York employers must meet Department of Labor prevailing wage requirements when filing an H-1B Labor Condition Application, which are benchmarked to New York City's higher cost of living and tend to be above national averages for comparable roles. Candidates with fluency in a second language, particularly Spanish, Mandarin, or French, are frequently sought for customer support positions serving international clients, which can strengthen an employer's case for sponsoring a foreign national.
What is the prevailing wage for sponsored customer support representative jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.