Customer Support Representative Visa Sponsorship Jobs in New Jersey
New Jersey's customer support representative jobs span pharma giants like Johnson & Johnson and Merck in central Jersey, major financial firms in Jersey City, and a dense cluster of tech and e-commerce operations across the state. Companies in these sectors have established track records of sponsoring work visas for qualified candidates in client-facing support roles.
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Get Access To All JobsRequisition ID
94064
Department
Institutional Annuities
Job Function
Institutional Annuities
Location
Jersey City, New Jersey, United States
Role Location Designation
Hybrid - 3 days per week
Role Overview:
The Institutional Client Service Representative plays a critical role in supporting institutional clients across our Stable Value and Guaranteed Products business lines. In this role, you will ensure accurate trade processing, resolve service-related issues, and provide timely, high-quality client support. You will also build and maintain strong relationships with clients and internal partners, contributing to the continued growth and success of our institutional business.
Training & Development
You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. Our supportive environment is designed to help you build the skills needed to excel, while providing opportunities for career advancement within Client Services and the broader Institutional Investments team.
What You'll Do:
- Process annuity requests for Group Annuity contracts in accordance with contractual provisions.
- Process Required Minimum Distribution (RMD) requests.
- Handle inbound/outbound calls from the customer service lines, responding to both institutional and individual annuitant inquiries.
- Provide up to date information for Institutional clients including pricing, interest calculations, account balances, audit inquiries, annuity quote request and information for tax filings.
- Establish and maintain high quality internal and external customer relationships – assessing and responding to their needs effectively.
- Develop an understanding of operational procedures as well as company, industry and regulatory policies and be able to communicate with clients regarding these matters.
- Learn and maintain a strong working knowledge of multiple applications, products and services.
- Maintain files in accordance with company business policies.
- Provide support to Stable Value Service group.
What You'll Bring:
- Bachelor’s Degree or equivalent business experience.
- General knowledge of Group Annuity Contracts and/or Stable Value Contracts a plus.
- General knowledge of Pension Plans (Defined Benefit/Contribution) a plus.
- Excellent time management, organizational and multi-tasking skills required to effectively manage a diverse workload.
- Strong written and verbal communication skills.
- Ability to perform in a high volume, fast paced call center environment.
- Must be result oriented and a team player.
- Ability to adapt quickly and remain effective in a dynamic, fast-paced environment.
- Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery.
- Flexible and resilient in a changing environment.
- Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights.
Candidates must live within 50 miles radius of our 30 Hudson Street Jersey City, NJ 07302 location to be considered
Pay Transparency
Salary Range: $45,000-$52,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Requisition ID
94064
Department
Institutional Annuities
Job Function
Institutional Annuities
Location
Jersey City, New Jersey, United States
Role Location Designation
Hybrid - 3 days per week
Role Overview:
The Institutional Client Service Representative plays a critical role in supporting institutional clients across our Stable Value and Guaranteed Products business lines. In this role, you will ensure accurate trade processing, resolve service-related issues, and provide timely, high-quality client support. You will also build and maintain strong relationships with clients and internal partners, contributing to the continued growth and success of our institutional business.
Training & Development
You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. Our supportive environment is designed to help you build the skills needed to excel, while providing opportunities for career advancement within Client Services and the broader Institutional Investments team.
What You'll Do:
- Process annuity requests for Group Annuity contracts in accordance with contractual provisions.
- Process Required Minimum Distribution (RMD) requests.
- Handle inbound/outbound calls from the customer service lines, responding to both institutional and individual annuitant inquiries.
- Provide up to date information for Institutional clients including pricing, interest calculations, account balances, audit inquiries, annuity quote request and information for tax filings.
- Establish and maintain high quality internal and external customer relationships – assessing and responding to their needs effectively.
- Develop an understanding of operational procedures as well as company, industry and regulatory policies and be able to communicate with clients regarding these matters.
- Learn and maintain a strong working knowledge of multiple applications, products and services.
- Maintain files in accordance with company business policies.
- Provide support to Stable Value Service group.
What You'll Bring:
- Bachelor’s Degree or equivalent business experience.
- General knowledge of Group Annuity Contracts and/or Stable Value Contracts a plus.
- General knowledge of Pension Plans (Defined Benefit/Contribution) a plus.
- Excellent time management, organizational and multi-tasking skills required to effectively manage a diverse workload.
- Strong written and verbal communication skills.
- Ability to perform in a high volume, fast paced call center environment.
- Must be result oriented and a team player.
- Ability to adapt quickly and remain effective in a dynamic, fast-paced environment.
- Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery.
- Flexible and resilient in a changing environment.
- Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights.
Candidates must live within 50 miles radius of our 30 Hudson Street Jersey City, NJ 07302 location to be considered
Pay Transparency
Salary Range: $45,000-$52,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Customer Support Representative Job Roles in New Jersey
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Search Customer Support Representative Jobs in New JerseyCustomer Support Representative Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in New Jersey?
Large employers with a sponsorship history in New Jersey include Johnson & Johnson, Merck, Cognizant, Conduent, and financial services firms headquartered in Jersey City such as Goldman Sachs and JPMorgan Chase. Staffing and outsourcing companies operating across the state also file sponsorship petitions for customer support roles, particularly when candidates have specialized language skills or technical knowledge relevant to the employer's products.
Which visa types are most common for customer support representative roles in New Jersey?
The H-1B visa is the most commonly filed visa for customer support representatives in New Jersey when the role requires a bachelor's degree in a specific field, such as IT support within a software company or technical account support in pharma. The L-1B visa applies when a candidate transfers from an overseas office of the same employer. Some roles at multinational firms may also qualify under the TN visa for Canadian and Mexican nationals.
Which cities in New Jersey have the most customer support representative sponsorship jobs?
Jersey City and Newark lead due to their proximity to New York City and their concentration of financial services and logistics employers. Edison and Parsippany are active markets given the pharma and tech company campuses in central New Jersey. Trenton and Princeton also see consistent activity from healthcare and government-adjacent contractors who regularly hire for customer-facing roles requiring visa sponsorship.
How to find customer support representative visa sponsorship jobs in New Jersey?
Migrate Mate lets you filter job listings specifically by visa sponsorship availability, so you can search for customer support representative roles in New Jersey without having to sort through postings that won't sponsor. The platform focuses on international job seekers, which means listings are curated with sponsorship intent in mind. Searching by New Jersey and filtering for your target role is the most direct way to identify active openings.
Are there state-specific considerations for customer support representatives seeking visa sponsorship in New Jersey?
New Jersey employers filing H-1B petitions for customer support roles must meet the Department of Labor's prevailing wage requirements for the specific county where the work is performed, which can vary meaningfully between urban centers like Jersey City and suburban markets. The state's dense pharma corridor and its proximity to major financial institutions also mean that technical or industry-specific support roles, such as IT helpdesk or clinical customer service, tend to see stronger sponsorship activity than general call center positions.
What is the prevailing wage for sponsored customer support representative jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.