Customer Support Representative Visa Sponsorship Jobs in Massachusetts
Massachusetts customer support representative roles with visa sponsorship are concentrated in Greater Boston, where technology, biotech, and financial services companies like HubSpot, Wayfair, and Fidelity Investments regularly hire for customer-facing positions. Cambridge and Somerville also offer opportunities through health tech and SaaS startups that maintain international hiring programs.
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Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)
- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Your Job
Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)
- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Customer Support Representative Job Roles in Massachusetts
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Search Customer Support Representative Jobs in MassachusettsCustomer Support Representative Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Massachusetts?
Technology and e-commerce companies have the strongest track record of sponsoring visas for customer support roles in Massachusetts. HubSpot, Wayfair, Chewy, and Fidelity Investments have all filed Labor Condition Applications for customer-facing positions in the state. Enterprise software firms and health tech companies in the Greater Boston area also sponsor for these roles, particularly when candidates bring multilingual capabilities or specialized product knowledge.
Which visa types are most common for customer support representative roles in Massachusetts?
The H-1B visa is the most common sponsorship path for customer support representatives in Massachusetts, but the role must qualify as a specialty occupation requiring a bachelor's degree in a specific field. TN visas are available to Canadian and Mexican citizens in qualifying professional categories. Some employers also support O-1 visas for candidates with demonstrated expertise. Customer support roles at the senior or technical level have a stronger case for specialty occupation classification than entry-level positions.
Which cities in Massachusetts have the most customer support representative sponsorship jobs?
Boston is the clear center of gravity for sponsored customer support roles in Massachusetts, driven by its concentration of SaaS, biotech, and financial services companies. Cambridge hosts a significant number of tech and life sciences employers that hire for technical support positions. Somerville, Waltham, and Burlington also have active hiring markets, particularly along the Route 128 technology corridor where many mid-sized software companies are headquartered.
How to find customer support representative visa sponsorship jobs in Massachusetts?
Migrate Mate is built specifically for international job seekers and filters customer support representative roles in Massachusetts by visa sponsorship availability, so you're not sorting through listings from employers who won't sponsor. The platform focuses on companies with active sponsorship histories, which matters especially in Massachusetts where tech and SaaS employers are the primary sponsors. Filtering by role and state on Migrate Mate surfaces the most relevant opportunities without the noise.
Are there state-specific considerations for customer support representative visa sponsorship in Massachusetts?
Massachusetts has a strong university ecosystem, including Boston University, Northeastern, and UMass, which feeds international graduates into the local job market on OPT. Employers in the state are generally familiar with the F-1 OPT-to-H-1B visa transition, which can make the sponsorship conversation more straightforward for recent graduates. Prevailing wage requirements for H-1B sponsorship in the Boston metropolitan area are higher than national averages, reflecting the region's competitive labor market for professional roles.
What is the prevailing wage for sponsored customer support representative jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.