Customer Support Representative Visa Sponsorship Jobs in South Dakota
Customer support representative visa sponsorship jobs in South Dakota are concentrated in Sioux Falls, the state's largest city and financial services hub, where companies like Citibank, Wells Fargo, and Sanford Health maintain large customer-facing operations. The state's growing healthcare, banking, and insurance sectors create steady demand for multilingual support talent seeking employer sponsorship.
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Get Access To All JobsINTRODUCTION
This position is responsible for the dealer performance, relationship, and funds collection associated with refund cancellations. The Dealer Communication Coordinator position will primarily involve client/dealer external communications and refund collections aimed at dealerships and will include the gathering of proceed level data as well as the overall performance of an assigned dealer or dealer network. Additionally, the Dealer Communication Coordinator may need to collaborate with client Dealer Relationship Managers to report escalations. The Dealer Communication Coordinator will be responsible for ongoing dealer relationships, representing both Allied Solutions and clients. This position is also responsible for dealer education of the Refund Plus program, dealer responsibilities in the process, and continuous follow-up and monitoring of dealer performance.
ROLE AND RESPONSIBILITIES
Job Duties And Responsibilities
Data Entry, Analysis, and Database Maintenance:
- Inputting data into various technology platforms to execute automated processing.
- Documenting the cancellation refund process through denial or disbursement of funds.
- Reviewing intake materials processed by other parties to ensure all information is accurate.
- Monitoring and analyzing dealer performance such as recovery rates, outstanding funds due, communication patterns, etc.
- Collection, maintenance, and input of dealer contact information.
- Documenting and analyzing patterns of behavior within a dealer or dealer network to support increased dealer performance over time.
Communications Servicing with Higher Level Problem Solving:
- Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs.
- Collaborate with other process areas to ensure quality and efficiency of all procedures, including contact with external clients.
- Update various programs with updated and correct data points and information obtained via dealer, provider or lender.
- Engage and attend various program testing with Allied development teams to enhance processes.
- Utilize various Microsoft platforms to update numerous systems with information obtained via dealer email and phone calls received.
- Investigate outstanding refunds via various reporting, utilizing said reporting to communicate with lenders and dealers via email/phone to obtain all outstanding refunds.
- Dealer recovery, with a more aggressive and persistent approach, prioritizing specific lenders and creating a more personal relationship between Allied and dealer.
- Processing email responses from dealers/providers to obtain refund information and keep all information up to date in various programs and systems.
- Fielding incoming dealer customer service calls through AWS, resolving calls with one call resolution.
- Participate in various dealer recovery enhancement testing and demos when necessary.
- Dealer/provider research through various systems to identify the lowest performing dealers; with outstanding refunds, prioritizing the highest dollar amounts owed.
- Tracking dealer recovery statistics to provide to management and field when requested.
- Ensuring compliance due to state driven requirements related to product cancellations and flow of funds.
- Able to multi-task while navigating within the environments of multiple systems.
- Work within multiple programs and formats to ensure flow of funds between internal areas are accurate and efficient processes.
Priority Research:
- Creation and brainstorming of development of new and improvements for processes and procedures.
- Investigate various scenarios of refund and quote statuses to ensure accurate refunds to the consumer and meet state regulations.
- Conduct research on specific product contract language to properly resolve product cancellations.
- Reviewing secondary technology platforms to complete research to clear pending cancellations.
- Researching various refund and quote information to establish errors and corrections within the flow of funds to relay information to external and internal resources in order to pacify client issues.
- Research of refunds and entering check/refund information into Accounting programs, direct contact with lenders to obtain check information and research, research of client credits for process-based errors.
Other duties assigned:
- Other special projects and duties as assigned.
BASIC QUALIFICATIONS
- High school diploma or GED required.
- Associate’s degree, vocational training or technical training preferred.
- 3-4 years of work-related experience required.
- Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts.
- MS Office Experience including Excel and Power BI.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
COMPENSATION
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
To view our privacy statement click here
To view our terms and conditions click here
INTRODUCTION
This position is responsible for the dealer performance, relationship, and funds collection associated with refund cancellations. The Dealer Communication Coordinator position will primarily involve client/dealer external communications and refund collections aimed at dealerships and will include the gathering of proceed level data as well as the overall performance of an assigned dealer or dealer network. Additionally, the Dealer Communication Coordinator may need to collaborate with client Dealer Relationship Managers to report escalations. The Dealer Communication Coordinator will be responsible for ongoing dealer relationships, representing both Allied Solutions and clients. This position is also responsible for dealer education of the Refund Plus program, dealer responsibilities in the process, and continuous follow-up and monitoring of dealer performance.
ROLE AND RESPONSIBILITIES
Job Duties And Responsibilities
Data Entry, Analysis, and Database Maintenance:
- Inputting data into various technology platforms to execute automated processing.
- Documenting the cancellation refund process through denial or disbursement of funds.
- Reviewing intake materials processed by other parties to ensure all information is accurate.
- Monitoring and analyzing dealer performance such as recovery rates, outstanding funds due, communication patterns, etc.
- Collection, maintenance, and input of dealer contact information.
- Documenting and analyzing patterns of behavior within a dealer or dealer network to support increased dealer performance over time.
Communications Servicing with Higher Level Problem Solving:
- Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs.
- Collaborate with other process areas to ensure quality and efficiency of all procedures, including contact with external clients.
- Update various programs with updated and correct data points and information obtained via dealer, provider or lender.
- Engage and attend various program testing with Allied development teams to enhance processes.
- Utilize various Microsoft platforms to update numerous systems with information obtained via dealer email and phone calls received.
- Investigate outstanding refunds via various reporting, utilizing said reporting to communicate with lenders and dealers via email/phone to obtain all outstanding refunds.
- Dealer recovery, with a more aggressive and persistent approach, prioritizing specific lenders and creating a more personal relationship between Allied and dealer.
- Processing email responses from dealers/providers to obtain refund information and keep all information up to date in various programs and systems.
- Fielding incoming dealer customer service calls through AWS, resolving calls with one call resolution.
- Participate in various dealer recovery enhancement testing and demos when necessary.
- Dealer/provider research through various systems to identify the lowest performing dealers; with outstanding refunds, prioritizing the highest dollar amounts owed.
- Tracking dealer recovery statistics to provide to management and field when requested.
- Ensuring compliance due to state driven requirements related to product cancellations and flow of funds.
- Able to multi-task while navigating within the environments of multiple systems.
- Work within multiple programs and formats to ensure flow of funds between internal areas are accurate and efficient processes.
Priority Research:
- Creation and brainstorming of development of new and improvements for processes and procedures.
- Investigate various scenarios of refund and quote statuses to ensure accurate refunds to the consumer and meet state regulations.
- Conduct research on specific product contract language to properly resolve product cancellations.
- Reviewing secondary technology platforms to complete research to clear pending cancellations.
- Researching various refund and quote information to establish errors and corrections within the flow of funds to relay information to external and internal resources in order to pacify client issues.
- Research of refunds and entering check/refund information into Accounting programs, direct contact with lenders to obtain check information and research, research of client credits for process-based errors.
Other duties assigned:
- Other special projects and duties as assigned.
BASIC QUALIFICATIONS
- High school diploma or GED required.
- Associate’s degree, vocational training or technical training preferred.
- 3-4 years of work-related experience required.
- Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts.
- MS Office Experience including Excel and Power BI.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
COMPENSATION
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
To view our privacy statement click here
To view our terms and conditions click here
Customer Support Representative Job Roles in South Dakota
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Search Customer Support Representative Jobs in South DakotaCustomer Support Representative Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in South Dakota?
Sioux Falls is home to the largest sponsoring employers in this space. Citibank and Wells Fargo, both with significant South Dakota operations due to the state's favorable banking laws, have historically filed for work visas in customer-facing roles. Sanford Health and Avera Health also hire support staff at scale. Smaller regional insurers and fintech firms in the Sioux Falls metro occasionally sponsor for specialized customer support positions as well.
Which visa types are most common for customer support representative roles in South Dakota?
The H-1B visa is the most common work visa for customer support roles, but it applies only when the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field, which not all support roles meet. Employers sometimes sponsor through the TN visa for Canadian and Mexican nationals in qualifying roles, or the L-1 visa for internal transfers. Each case depends on how the employer defines the role and its educational requirements.
Which cities in South Dakota have the most customer support representative sponsorship jobs?
Sioux Falls accounts for the overwhelming majority of customer support visa sponsorship activity in South Dakota. The city hosts the state's largest employers in banking, healthcare, and insurance, all of which run sizable customer operations. Rapid City, the second-largest city, has a smaller but growing presence driven by tourism, hospitality, and regional healthcare employers. Aberdeen and Brookings see occasional openings, typically tied to healthcare networks or university-adjacent employers.
How to find customer support representative visa sponsorship jobs in South Dakota?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter directly for customer support representative roles in South Dakota to see employers actively open to sponsorship. Because sponsorship availability is not always advertised clearly on general job boards, using a platform like Migrate Mate that surfaces sponsorship-specific listings saves significant time and reduces guesswork in your search.
Are there state-specific factors that affect visa sponsorship for customer support roles in South Dakota?
South Dakota's lack of a state income tax makes it attractive for employers managing labor costs, which can indirectly support their willingness to absorb visa sponsorship expenses. The state's concentration of large financial institutions in Sioux Falls, operating under permissive state banking laws, creates an above-average density of corporate employers with HR infrastructure capable of handling H-1B and other visa petitions. Employers must still meet federal prevailing wage requirements regardless of South Dakota's generally lower cost of living.
What is the prevailing wage for sponsored customer support representative jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.