Customer Support Representative Visa Sponsorship Jobs in Minnesota
Minnesota's customer support representative jobs span major employers like UnitedHealth Group, Target, and Best Buy, with hiring hubs in Minneapolis, St. Paul, and Bloomington. International candidates seeking visa sponsorship will find opportunities across healthcare, retail technology, and financial services sectors, where companies with global operations have established sponsorship infrastructure.
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Get Access To All JobsINTRODUCTION
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.
We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.
This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience.
Schedule:
40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required.
Compensation
- Starting base hourly rate: $21 / hour
- Optional overtime available, paid at 1.5x the base hourly rate
- Annual Bonus: Target of 5%
- 4 weeks paid time off per year
- 10 paid holidays per year
- 401(k) with up to 6% match
- Comprehensive benefits plan, including medical, dental, vision, and more
- Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
- Paid family, medical, and parental leave after 1 year of employment
- Many more benefits to choose from!
Who You’ll Support
- U.S. veterans using home health products
- Family members or caregivers
- VA care coordinators, nursing staff, and program support assistants
Key Responsibilities
- Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
- Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
- Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
- Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
- Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
- Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.
Minimum Qualifications:
- Minimum of 4 years of relevant work experience (college degree not required).
- Prior experience in a help desk, technical support, or product support environment
- Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.
Preferred Qualifications:
- Experience working with veterans, healthcare systems, or government clients
- Experience supporting healthcare, medical devices, or regulated products
- Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
- Demonstrated comfort handling high-volume phone-based customer interactions.
- Strong verbal communication, listening, and problem-solving skills.
- Ability to communicate effectively with both clinical and non-clinical audiences.
- Familiarity with knowledge base tools (e.g., Confluence or similar platforms)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD): $40,800.00 - $61,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance, Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:
- Incentive plans, 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
ABOUT MEDTRONIC
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
INTRODUCTION
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.
We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.
This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience.
Schedule:
40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required.
Compensation
- Starting base hourly rate: $21 / hour
- Optional overtime available, paid at 1.5x the base hourly rate
- Annual Bonus: Target of 5%
- 4 weeks paid time off per year
- 10 paid holidays per year
- 401(k) with up to 6% match
- Comprehensive benefits plan, including medical, dental, vision, and more
- Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
- Paid family, medical, and parental leave after 1 year of employment
- Many more benefits to choose from!
Who You’ll Support
- U.S. veterans using home health products
- Family members or caregivers
- VA care coordinators, nursing staff, and program support assistants
Key Responsibilities
- Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
- Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
- Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
- Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
- Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
- Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.
Minimum Qualifications:
- Minimum of 4 years of relevant work experience (college degree not required).
- Prior experience in a help desk, technical support, or product support environment
- Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.
Preferred Qualifications:
- Experience working with veterans, healthcare systems, or government clients
- Experience supporting healthcare, medical devices, or regulated products
- Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
- Demonstrated comfort handling high-volume phone-based customer interactions.
- Strong verbal communication, listening, and problem-solving skills.
- Ability to communicate effectively with both clinical and non-clinical audiences.
- Familiarity with knowledge base tools (e.g., Confluence or similar platforms)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD): $40,800.00 - $61,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance, Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:
- Incentive plans, 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
ABOUT MEDTRONIC
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Customer Support Representative Job Roles in Minnesota
See all 286+ Customer Support Representative Jobs in Minnesota
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Search Customer Support Representative Jobs in MinnesotaCustomer Support Representative Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Minnesota?
Minnesota employers with documented H-1B and other visa sponsorship histories in customer-facing and support roles include UnitedHealth Group, Target Corporation, Best Buy, and U.S. Bank. These companies operate large customer operations divisions in the Twin Cities metro area and have HR infrastructure capable of managing visa petitions. Sponsorship availability varies by role level, team, and hiring cycle.
Which visa types are most common for customer support representative roles in Minnesota?
H-1B is the most common work visa for customer support representatives in Minnesota when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as business, communications, or information systems. Some roles at multinational companies may qualify for L-1 intracompany transfers. TN status applies to Canadian and Mexican nationals in eligible professional categories. Not all customer support roles meet specialty occupation standards, so employer evaluation of the specific position matters.
Which cities in Minnesota have the most customer support representative sponsorship jobs?
Minneapolis and St. Paul account for the majority of visa-sponsored customer support roles in Minnesota, driven by the concentration of Fortune 500 headquarters and large healthcare and financial services employers in the metro area. Bloomington, Eden Prairie, and Minnetonka also have notable hiring activity given the presence of major corporate campuses. Smaller markets like Rochester have opportunities tied to healthcare employers such as Mayo Clinic.
How to find customer support representative visa sponsorship jobs in Minnesota?
Migrate Mate is a job board specifically built for international candidates seeking visa sponsorship in the U.S. You can filter by state and role to see customer support representative openings in Minnesota posted by employers with sponsorship histories. This is more targeted than broad job searches because listings are curated for candidates who need work authorization, saving time spent applying to roles where sponsorship is not available.
Are there state-specific considerations for customer support representative sponsorship jobs in Minnesota?
Minnesota's prevailing wage requirements under H-1B rules apply based on the specific job duties, degree requirements, and the local occupational wage data for the Minneapolis-St. Paul metropolitan area. Roles tied to healthcare or financial services may require additional licensing or compliance clearances beyond immigration approval. University of Minnesota and Minnesota State system graduates are sometimes recruited directly by Twin Cities employers with existing sponsorship programs, creating a local pipeline for recent international graduates.
What is the prevailing wage for sponsored customer support representative jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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