Customer Support Representative Visa Sponsorship Jobs in Maine
Customer support representative roles in Maine are concentrated in Portland and Bangor, where financial services firms, healthcare organizations, and technology companies like WEX Inc. and Idexx Laboratories maintain support operations. International candidates pursuing visa sponsorship will find the most opportunities with larger employers and contact center operations across the state.
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Clerical/Administrative Support
100% Remote
Req #: 96460
Summary:
Customer Service Associate IV - SBO role is the fourth level of a four level career path and acts as subject matter expert within team, works autonomously on special projects, handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Director as needed. May act as Team Lead or Peer Trainer.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High School Diploma or GED preferred.
- License/Certifications: HFMA Certified Revenue Cycle Representative (CRCR) or higher preferred.
- For SBO Trainers only, must achieve MH RCM STEP Credentialed Trainer designation within three (3) months of start date.
- Experience: Three years of experience a related healthcare field or in a call center required. Prior leadership and/or training preferred. Demonstrates competency in all essential functions of a Customer Service Associate III – SBO role.
- Additional Skills/Requirements Required: N/A
- Additional Skills/Requirements Preferred: Proficient Microsoft Office skills. Knowledge of medical billing terminology, CPT, HCPCS, ICD
LIRemote
Additional Information
MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
The pay range for this position is $21.09 to $27.12 per hour.
Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).
In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org
Hiring Scam Alert
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.
Description
Clerical/Administrative Support
100% Remote
Req #: 96460
Summary:
Customer Service Associate IV - SBO role is the fourth level of a four level career path and acts as subject matter expert within team, works autonomously on special projects, handles escalated and priority issues including taking or making calls, performing necessary research to identify billing issues, collaborating with other revenue cycle teams to arrive at the appropriate resolution, and communicating with SBO Manager or Director as needed. May act as Team Lead or Peer Trainer.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High School Diploma or GED preferred.
- License/Certifications: HFMA Certified Revenue Cycle Representative (CRCR) or higher preferred.
- For SBO Trainers only, must achieve MH RCM STEP Credentialed Trainer designation within three (3) months of start date.
- Experience: Three years of experience a related healthcare field or in a call center required. Prior leadership and/or training preferred. Demonstrates competency in all essential functions of a Customer Service Associate III – SBO role.
- Additional Skills/Requirements Required: N/A
- Additional Skills/Requirements Preferred: Proficient Microsoft Office skills. Knowledge of medical billing terminology, CPT, HCPCS, ICD
LIRemote
Additional Information
MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
The pay range for this position is $21.09 to $27.12 per hour.
Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).
In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org
Hiring Scam Alert
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.
Customer Support Representative Job Roles in Maine
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Search Customer Support Representative Jobs in MaineCustomer Support Representative Jobs in Maine: Frequently Asked Questions
Which companies in Maine sponsor visas for customer support representatives?
Larger Maine employers with established HR infrastructure are the most consistent sponsors for customer support roles. Companies like WEX Inc., Idexx Laboratories, and Unum Group in Portland have sponsored work visas for skilled roles. National contact center operators with Maine locations also occasionally sponsor. Smaller regional businesses rarely have the resources to navigate the sponsorship process for support positions.
Which visa types are most common for customer support representative roles in Maine?
The H-1B visa is the most common visa for customer support roles that require a bachelor's degree in a directly related field, such as technical support or financial services support positions. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. For roles that do not meet specialty occupation standards, sponsorship options are considerably more limited, so degree alignment with the specific role matters significantly.
Which cities in Maine have the most customer support representative sponsorship jobs?
Portland is by far the strongest market for customer support sponsorship jobs in Maine, anchored by financial technology and healthcare companies headquartered there. Bangor has a smaller but active contact center presence, including operations tied to healthcare and insurance sectors. South Portland also hosts some corporate support functions. Outside these three areas, sponsorship opportunities for this role type are uncommon.
How to find customer support representative visa sponsorship jobs in Maine?
Migrate Mate is the most direct way to find customer support representative roles in Maine that offer visa sponsorship. The platform filters jobs specifically by sponsorship status, so you are not sorting through listings from employers who do not sponsor. Focusing your search on Portland-based technology, financial services, and healthcare employers will surface the most relevant opportunities for this role type in the state.
Are there any Maine-specific considerations for customer support representatives seeking visa sponsorship?
Maine's relatively small labor market means fewer total sponsoring employers compared to larger states, but competition for available sponsored roles can also be lower. The state's growing healthcare technology sector, centered on companies like Idexx and several regional health systems, creates demand for technically skilled support staff. Roles tied to software products or medical devices are more likely to qualify as specialty occupations, which broadens H-1B eligibility.
What is the prevailing wage for sponsored customer support representative jobs in Maine?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.