Customer Support Representative Visa Sponsorship Jobs in Michigan
Michigan's customer support representative jobs span automotive giants like Ford, GM, and Stellantis, healthcare systems including Henry Ford Health and Beaumont, and major insurers headquartered in Detroit and Grand Rapids. International candidates seeking visa sponsorship will find the strongest opportunities in metro Detroit, Grand Rapids, and Lansing, where large enterprise employers regularly hire for customer-facing roles.
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More Than Just Care, It’s Community
Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.
If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.
Invested in You
- Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
- Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
- Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
- Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.
Job Description
A Day In The Life
- Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
- Responsible for data accuracy and input on Star.
- Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.
- Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls.
- Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence.
- Interviews prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
- Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency. Files claim with Probate Court against deceased patient’s estate.
- Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director. Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.
Qualifications
What's Required
- Associate's degree, preference given to a degree in finance, business, and/or healthcare.
- OR two years of experience in a healthcare, financial or customer service setting.
Additional Information
Are you Munson Material? Apply today!
This position is hybrid, will require you to come onsite as needed.
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.
Company Description
More Than Just Care, It’s Community
Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.
If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.
Invested in You
- Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
- Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
- Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
- Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.
Job Description
A Day In The Life
- Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
- Responsible for data accuracy and input on Star.
- Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.
- Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts. Makes collection telephone calls. Handles incoming collection calls.
- Works daily and weekly reports. Works delinquent payment plans. Dictates and sends collection letters as required. Handles problem patient correspondence.
- Interviews prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
- Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency. Files claim with Probate Court against deceased patient’s estate.
- Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director. Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.
Qualifications
What's Required
- Associate's degree, preference given to a degree in finance, business, and/or healthcare.
- OR two years of experience in a healthcare, financial or customer service setting.
Additional Information
Are you Munson Material? Apply today!
This position is hybrid, will require you to come onsite as needed.
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.
Customer Support Representative Job Roles in Michigan
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Search Customer Support Representative Jobs in MichiganCustomer Support Representative Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Michigan?
Large Michigan employers with established immigration programs are the most consistent sponsors for customer support representative roles. These include automotive companies like Ford Motor Company, General Motors, and Stellantis, healthcare systems such as Henry Ford Health and Corewell Health, and insurance and financial services firms headquartered in the Detroit metro area. Sponsorship is more common at enterprise-level employers than at small or mid-sized companies.
Which visa types are most common for customer support representative roles in Michigan?
The H-1B is the most frequently used visa for customer support representatives in Michigan when the role requires a specific bachelor's degree, such as positions in technical support, healthcare customer relations, or financial services. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories. Some roles may also be filled through L-1 intracompany transfers when the candidate is relocating from a foreign office of the same employer.
Which cities in Michigan have the most customer support representative sponsorship jobs?
Metro Detroit, including Dearborn, Troy, and Southfield, concentrates the highest volume of sponsored customer support roles due to the density of automotive, healthcare, and financial services headquarters. Grand Rapids is a secondary hub with growing healthcare and manufacturing employer presence. Lansing and Ann Arbor also have notable opportunities, particularly through state government contractors, university-affiliated employers, and technology companies.
How to find customer support representative visa sponsorship jobs in Michigan?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the United States. You can filter directly for customer support representative roles in Michigan to see employers who have indicated sponsorship willingness. This saves significant time compared to researching employer immigration histories individually. Migrate Mate surfaces roles across industries, including automotive, healthcare, and tech, that are relevant to Michigan-based candidates.
Are there state-specific considerations for customer support representative visa sponsorship in Michigan?
Michigan's customer support market is heavily tied to the automotive and healthcare industries, which means many sponsored roles require industry-specific knowledge rather than general call center experience. Employers filing H-1B petitions for these roles must pay the Department of Labor's prevailing wage for the position and location, which varies by county and job classification. Candidates with bilingual skills, particularly Spanish or Arabic, may find additional opportunities given Michigan's diverse communities in Metro Detroit.
What is the prevailing wage for sponsored customer support representative jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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