Customer Support Representative Visa Sponsorship Jobs in Wisconsin
Customer support representative roles in Wisconsin attract visa sponsorship from employers in Milwaukee's financial services and healthcare sectors, as well as Madison's growing tech scene. Companies like Northwestern Mutual, American Family Insurance, and Epic Systems have hired internationally for customer-facing roles, making Wisconsin a practical state for international job seekers in this field.
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Get Access To All JobsINTRODUCTION
What is the purpose of the Customer Support Center Representative position: This position is responsible for creating and maintaining positive ongoing customer relationships by providing superior customer service, personalized interactions, and proactively seeking out sales opportunities to promote and sell all bank products and services when beneficial and appropriate.
ROLE AND RESPONSIBILITIES
What You'll Be Doing In The Role...
- Conveys an impression of service reflecting favorably of individual, team, and bank standards, and shows a sincere interest in meeting and exceeding caller’s needs.
- Demonstrates proper telephone etiquette; uses call center technology to effectively route calls.
- Assists and educates internal and external callers with questions relating to product knowledge, account related inquiries, consumer electronic banking services, and troubleshooting.
- Serves as a resource for internal and external callers on system related issues or questions relating to functionality of products and services.
- Verifies contact information for customers and updates as necessary; performs account inquiries and maintenance related to the nature of each call.
- Effectively uses on-line resources to ensure accuracy and communicates information in a way each caller can understand.
- Effectively uses the core processing system and other applicable tools to research and troubleshoot caller inquiries.
- Has a strong knowledge of product lines with ability to discuss benefits in line with caller’s individual needs.
- Proactively recognizes and creates opportunities to actively promote and sell bank products and services.
- Maintains working knowledge of core processing system and other applicable tools, as well as bank policies, procedures, and regulatory requirements applicable to the Customer Support Center.
- Keeps abreast of industry trends, standards, and other external factors that may affect the department and bank.
- Performs various file maintenance projects, outbound calling campaigns, and other duties when assigned.
BASIC QUALIFICATIONS
What you bring to the table...
- Required: 1-2 years experience in call center and/or branch banking environment
- Required: 1-2 years in a sales and goals-based environment
- Preferred: 2-4 years experience in call center environment
- Preferred: 2-4 years in a sales and goals-based environment
- Required: Ability to use and comprehend Microsoft Word, Excel and Outlook.
Education
- High School diploma or general education degree (GED).
WORKING CONDITIONS
A fast paced professional office setting. Individuals must be flexible in work schedule and have the ability to adjust their daily schedule as dictated by call volumes and staffing to avoid call overflows.
PERKS AND BENEFITS OF FULL-TIME POSITION
- Outstanding Medical, Dental, and Vision Insurance
- 401(k) matching
- Employee Stock Ownership Plan
- Paid Time off
- Paid Holidays
- Flexible Spending Account
- Pet Insurance
- And so much more!
Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
INTRODUCTION
What is the purpose of the Customer Support Center Representative position: This position is responsible for creating and maintaining positive ongoing customer relationships by providing superior customer service, personalized interactions, and proactively seeking out sales opportunities to promote and sell all bank products and services when beneficial and appropriate.
ROLE AND RESPONSIBILITIES
What You'll Be Doing In The Role...
- Conveys an impression of service reflecting favorably of individual, team, and bank standards, and shows a sincere interest in meeting and exceeding caller’s needs.
- Demonstrates proper telephone etiquette; uses call center technology to effectively route calls.
- Assists and educates internal and external callers with questions relating to product knowledge, account related inquiries, consumer electronic banking services, and troubleshooting.
- Serves as a resource for internal and external callers on system related issues or questions relating to functionality of products and services.
- Verifies contact information for customers and updates as necessary; performs account inquiries and maintenance related to the nature of each call.
- Effectively uses on-line resources to ensure accuracy and communicates information in a way each caller can understand.
- Effectively uses the core processing system and other applicable tools to research and troubleshoot caller inquiries.
- Has a strong knowledge of product lines with ability to discuss benefits in line with caller’s individual needs.
- Proactively recognizes and creates opportunities to actively promote and sell bank products and services.
- Maintains working knowledge of core processing system and other applicable tools, as well as bank policies, procedures, and regulatory requirements applicable to the Customer Support Center.
- Keeps abreast of industry trends, standards, and other external factors that may affect the department and bank.
- Performs various file maintenance projects, outbound calling campaigns, and other duties when assigned.
BASIC QUALIFICATIONS
What you bring to the table...
- Required: 1-2 years experience in call center and/or branch banking environment
- Required: 1-2 years in a sales and goals-based environment
- Preferred: 2-4 years experience in call center environment
- Preferred: 2-4 years in a sales and goals-based environment
- Required: Ability to use and comprehend Microsoft Word, Excel and Outlook.
Education
- High School diploma or general education degree (GED).
WORKING CONDITIONS
A fast paced professional office setting. Individuals must be flexible in work schedule and have the ability to adjust their daily schedule as dictated by call volumes and staffing to avoid call overflows.
PERKS AND BENEFITS OF FULL-TIME POSITION
- Outstanding Medical, Dental, and Vision Insurance
- 401(k) matching
- Employee Stock Ownership Plan
- Paid Time off
- Paid Holidays
- Flexible Spending Account
- Pet Insurance
- And so much more!
Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Support Representative Job Roles in Wisconsin
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Search Customer Support Representative Jobs in WisconsinCustomer Support Representative Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for customer support representatives?
Milwaukee-based insurers like Northwestern Mutual and American Family Insurance have sponsored international workers for customer support roles, as have healthcare technology companies in Madison, including Epic Systems. Large employers with dedicated HR and legal infrastructure are generally better positioned to manage visa sponsorship for customer support positions, which require coordinating with the Department of Labor on prevailing wage compliance.
Which visa types are most common for customer support representative roles in Wisconsin?
The H-1B is the most common work visa for customer support representatives in Wisconsin, but it requires the role to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a genuine requirement. Some roles in technical support or enterprise software support meet this standard. The TN visa is available to Canadian and Mexican nationals where the role fits an eligible occupational category.
Which cities in Wisconsin have the most customer support representative sponsorship jobs?
Milwaukee and Madison account for the majority of visa-sponsored customer support roles in Wisconsin. Milwaukee's concentration of insurance, financial services, and healthcare employers drives demand, while Madison's tech corridor, anchored by companies like Epic Systems and a cluster of SaaS firms, generates openings in technical and enterprise customer support. Green Bay and Appleton have a smaller but steady presence through manufacturing and retail employers.
How to find customer support representative visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support representative roles in Wisconsin without sorting through positions that won't consider international candidates. This is especially useful in Wisconsin, where sponsoring employers tend to be concentrated in specific industries like insurance, healthcare IT, and enterprise software. Filtering by state and role on Migrate Mate saves significant time in the search process.
Are there any state-specific considerations for customer support representatives seeking visa sponsorship in Wisconsin?
Wisconsin employers sponsoring H-1B workers for customer support roles must certify prevailing wages through a Labor Condition Application filed with the Department of Labor. In Milwaukee and Madison, prevailing wage levels for customer support roles are benchmarked against local market data, which varies from national averages. Candidates with backgrounds in financial services, healthcare, or enterprise software support are better positioned, as these industries in Wisconsin have the most established sponsorship processes.
What is the prevailing wage for sponsored customer support representative jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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