Customer Support Representative Visa Sponsorship Jobs in Wisconsin
Customer support representative roles in Wisconsin attract visa sponsorship from employers in Milwaukee's financial services and healthcare sectors, as well as Madison's growing tech scene. Companies like Northwestern Mutual, American Family Insurance, and Epic Systems have hired internationally for customer-facing roles, making Wisconsin a practical state for international job seekers in this field.
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Get Access To All JobsAbout Formlabs:
Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.
We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You'll Do:
- Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
- Respond within the published Service Level Agreements, and promise to our customers
- Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
- Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
- Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
- Learn our products, and print for yourself and for our customers
About You:
- 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
- High School degree or equivalent
- Strong written and verbal empathetic communication skill
Bonus Skills:
- Technical retail experience (i.e., Apple Genius bar, Geek squad)
- Experience in Dental (hygienist, lab technician, etc)
- Experience in Additive Manufacturing
- STEM degree
- Fluency in Spanish or French
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.
We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.
Your Impact:
To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering expertise and assistance that goes beyond problem-solving. Our goal is to empower users by delivering clear, reliable guidance and fostering a culture of continuous learning. As ambassadors of Formlabs, we strive to create a positive and impactful customer experience, ensuring that every interaction leaves our users more informed, confident, and satisfied with their Formlabs products.
What You'll Do:
- Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
- Respond within the published Service Level Agreements, and promise to our customers
- Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
- Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
- Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
- Learn our products, and print for yourself and for our customers
About You:
- 1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
- High School degree or equivalent
- Strong written and verbal empathetic communication skill
Bonus Skills:
- Technical retail experience (i.e., Apple Genius bar, Geek squad)
- Experience in Dental (hygienist, lab technician, etc)
- Experience in Additive Manufacturing
- STEM degree
- Fluency in Spanish or French
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Customer Support Representative Job Roles in Wisconsin
See all 142+ Customer Support Representative Jobs in Wisconsin
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Search Customer Support Representative Jobs in WisconsinCustomer Support Representative Jobs in Wisconsin: Frequently Asked Questions
Which companies in Wisconsin sponsor visas for customer support representatives?
Milwaukee-based insurers like Northwestern Mutual and American Family Insurance have sponsored international workers for customer support roles, as have healthcare technology companies in Madison, including Epic Systems. Large employers with dedicated HR and legal infrastructure are generally better positioned to manage visa sponsorship for customer support positions, which require coordinating with the Department of Labor on prevailing wage compliance.
Which visa types are most common for customer support representative roles in Wisconsin?
The H-1B visa is the most common work visa for customer support representatives in Wisconsin, but it requires the role to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a genuine requirement. Some roles in technical support or enterprise software support meet this standard. The TN visa is available to Canadian and Mexican nationals where the role fits an eligible occupational category.
Which cities in Wisconsin have the most customer support representative sponsorship jobs?
Milwaukee and Madison account for the majority of visa-sponsored customer support roles in Wisconsin. Milwaukee's concentration of insurance, financial services, and healthcare employers drives demand, while Madison's tech corridor, anchored by companies like Epic Systems and a cluster of SaaS firms, generates openings in technical and enterprise customer support. Green Bay and Appleton have a smaller but steady presence through manufacturing and retail employers.
How to find customer support representative visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer support representative roles in Wisconsin without sorting through positions that won't consider international candidates. This is especially useful in Wisconsin, where sponsoring employers tend to be concentrated in specific industries like insurance, healthcare IT, and enterprise software. Filtering by state and role on Migrate Mate saves significant time in the search process.
Are there any state-specific considerations for customer support representatives seeking visa sponsorship in Wisconsin?
Wisconsin employers sponsoring H-1B workers for customer support roles must certify prevailing wages through a Labor Condition Application filed with the Department of Labor. In Milwaukee and Madison, prevailing wage levels for customer support roles are benchmarked against local market data, which varies from national averages. Candidates with backgrounds in financial services, healthcare, or enterprise software support are better positioned, as these industries in Wisconsin have the most established sponsorship processes.
What is the prevailing wage for sponsored customer support representative jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.