Customer Support Representative Visa Sponsorship Jobs in North Carolina
Customer support representative visa sponsorship jobs in North Carolina are concentrated in the Charlotte metro, Research Triangle, and Greensboro corridor, where major employers like Bank of America, Fidelity Investments, Red Hat, and Cisco maintain large customer operations. The state's growing fintech and healthcare technology sectors have expanded demand for multilingual and technically skilled support professionals.
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Get Access To All JobsINTRODUCTION
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team.
Work Schedule: Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST).
2nd shift differential applicable for applicants that reside in EST.
Training hours: 9am to 6pm EST
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone.
- Maintain performance goals.
- Ability to become proficient with processes after completing a structured training program.
Minimum Qualifications
- High School Diploma or GED equivalent.
- Bilingual English and Spanish.
- 1 year or more customer service experience.
Preferred Qualifications
- 1 year or more call center experience.
- 1 year or more medical billing, insurance claims, and explanation of benefits (EOB).
- 1 year or more patient billing.
Additional Job Standards
- Ability to work and learn in a fast-paced environment.
- Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients.
- Attention to detail and focused.
- Perform successfully in a team environment.
- Excellent organizational skills.
- Proficiency navigating multiple computer screens and applications.
- Alpha-Numeric data entry proficiency.
- Excellent communication skills.
- Energetic, passionate customer service.
- Seek solutions to challenging patient billing issues.
Application Window closes: 6/2/2026
Pay Range: $17.75 - $21.00 an hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
INTRODUCTION
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team.
Work Schedule: Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST).
2nd shift differential applicable for applicants that reside in EST.
Training hours: 9am to 6pm EST
Responsibilities
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone.
- Maintain performance goals.
- Ability to become proficient with processes after completing a structured training program.
Minimum Qualifications
- High School Diploma or GED equivalent.
- Bilingual English and Spanish.
- 1 year or more customer service experience.
Preferred Qualifications
- 1 year or more call center experience.
- 1 year or more medical billing, insurance claims, and explanation of benefits (EOB).
- 1 year or more patient billing.
Additional Job Standards
- Ability to work and learn in a fast-paced environment.
- Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients.
- Attention to detail and focused.
- Perform successfully in a team environment.
- Excellent organizational skills.
- Proficiency navigating multiple computer screens and applications.
- Alpha-Numeric data entry proficiency.
- Excellent communication skills.
- Energetic, passionate customer service.
- Seek solutions to challenging patient billing issues.
Application Window closes: 6/2/2026
Pay Range: $17.75 - $21.00 an hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.
BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Customer Support Representative Job Roles in North Carolina
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Search Customer Support Representative Jobs in North CarolinaCustomer Support Representative Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in North Carolina?
North Carolina employers with documented H-1B visa sponsorship histories that maintain customer support operations include Bank of America and Wells Fargo in Charlotte, Fidelity Investments in Research Triangle Park, Cisco and Red Hat in the Raleigh-Durham area, and Lowe's Companies in Mooresville. Larger enterprise technology and financial services firms are the most consistent sponsors, as they have established immigration infrastructure to support the process.
Which visa types are most common for customer support representative roles in North Carolina?
The H-1B is the most common visa for customer support representatives in North Carolina when the role qualifies as a specialty occupation, typically requiring at least a bachelor's degree in a specific technical or business field. Roles tied to software platforms, financial services, or healthcare technology are more likely to meet that threshold. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories, and the L-1B can apply for intracompany transfers with specialized knowledge.
Which cities in North Carolina have the most customer support representative sponsorship jobs?
Charlotte leads the state for customer support sponsorship volume, driven by its concentration of banking, insurance, and fintech employers. Raleigh and Durham follow closely due to the Research Triangle's technology and software company presence. Greensboro and Winston-Salem also have sponsoring employers in logistics, healthcare, and manufacturing sectors. Remote-friendly roles posted by North Carolina-headquartered companies have expanded options beyond these core metros in recent years.
How to find customer support representative visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support representative openings in North Carolina without sorting through roles that do not offer sponsorship. You can filter by state and role type to surface positions from employers who have indicated sponsorship willingness. This saves significant time compared to reviewing unfiltered postings where sponsorship status is often unstated or buried in job descriptions.
Are there state-specific factors that affect visa sponsorship for customer support roles in North Carolina?
North Carolina does not impose additional state-level visa requirements beyond federal standards, but the prevailing wage for customer support roles varies meaningfully between Charlotte, the Research Triangle, and smaller markets, which affects what employers must pay sponsored workers under H-1B Labor Condition Application obligations. The state's university system, including UNC Chapel Hill and NC State, generates a pipeline of international graduates on OPT who often pursue sponsorship in local tech and financial services firms after graduation.
What is the prevailing wage for sponsored customer support representative jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.