Customer Support Representative Visa Sponsorship Jobs in North Carolina
Customer support representative visa sponsorship jobs in North Carolina are concentrated in the Charlotte metro, Research Triangle, and Greensboro corridor, where major employers like Bank of America, Fidelity Investments, Red Hat, and Cisco maintain large customer operations. The state's growing fintech and healthcare technology sectors have expanded demand for multilingual and technically skilled support professionals.
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Showing 5 of 236+ Customer Support Representative Jobs in North Carolina with Visa Sponsorship
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Get Access To All JobsCustomer Support Representative
Location: Charlotte, NC
Work Hours: Mon-Fri 8:00am - 5:00pm
Full-time position. This is not a Remote Position, but you could have remote opportunity once a week after training.
Qualifications
- High school or equivalent (Preferred)
Benefits:
- Paid training
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- 401(k) matching
- Paid time off
- Vision insurance
- Employee discount
Full Job Description:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Field incoming B2B customer support requests via phone and Salesforce workflow
- Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders
- Answer product related questions and provide information from manufacturers
- Order entry
- Facilitate returns and follow up on credits
- Fulfill customer requests for proof of delivery or invoice/credit copies
- Provide sales support to Jan/San field and IAM teams
- Provide information to SPR branches regarding various programs and their service requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associates degree preferred or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
Microsoft Word and Excel, E-mail
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus.
COVID-19 considerations:
CDC Recommendations
Customer Support Representative
Location: Charlotte, NC
Work Hours: Mon-Fri 8:00am - 5:00pm
Full-time position. This is not a Remote Position, but you could have remote opportunity once a week after training.
Qualifications
- High school or equivalent (Preferred)
Benefits:
- Paid training
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- 401(k) matching
- Paid time off
- Vision insurance
- Employee discount
Full Job Description:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Field incoming B2B customer support requests via phone and Salesforce workflow
- Facilitate quotes for non-stock special orders, delivery & set-up orders, and large volume orders
- Answer product related questions and provide information from manufacturers
- Order entry
- Facilitate returns and follow up on credits
- Fulfill customer requests for proof of delivery or invoice/credit copies
- Provide sales support to Jan/San field and IAM teams
- Provide information to SPR branches regarding various programs and their service requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associates degree preferred or equivalent combination of education and experience.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills:
Microsoft Word and Excel, E-mail
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to sit; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision, distance vision, peripheral vision and ability to adjust focus.
COVID-19 considerations:
CDC Recommendations
Customer Support Representative Job Roles in North Carolina
See all 236+ Customer Support Representative Jobs in North Carolina
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Search Customer Support Representative Jobs in North CarolinaCustomer Support Representative Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in North Carolina?
North Carolina employers with documented H-1B visa sponsorship histories that maintain customer support operations include Bank of America and Wells Fargo in Charlotte, Fidelity Investments in Research Triangle Park, Cisco and Red Hat in the Raleigh-Durham area, and Lowe's Companies in Mooresville. Larger enterprise technology and financial services firms are the most consistent sponsors, as they have established immigration infrastructure to support the process.
Which visa types are most common for customer support representative roles in North Carolina?
The H-1B is the most common visa for customer support representatives in North Carolina when the role qualifies as a specialty occupation, typically requiring at least a bachelor's degree in a specific technical or business field. Roles tied to software platforms, financial services, or healthcare technology are more likely to meet that threshold. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories, and the L-1B can apply for intracompany transfers with specialized knowledge.
Which cities in North Carolina have the most customer support representative sponsorship jobs?
Charlotte leads the state for customer support sponsorship volume, driven by its concentration of banking, insurance, and fintech employers. Raleigh and Durham follow closely due to the Research Triangle's technology and software company presence. Greensboro and Winston-Salem also have sponsoring employers in logistics, healthcare, and manufacturing sectors. Remote-friendly roles posted by North Carolina-headquartered companies have expanded options beyond these core metros in recent years.
How to find customer support representative visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support representative openings in North Carolina without sorting through roles that do not offer sponsorship. You can filter by state and role type to surface positions from employers who have indicated sponsorship willingness. This saves significant time compared to reviewing unfiltered postings where sponsorship status is often unstated or buried in job descriptions.
Are there state-specific factors that affect visa sponsorship for customer support roles in North Carolina?
North Carolina does not impose additional state-level visa requirements beyond federal standards, but the prevailing wage for customer support roles varies meaningfully between Charlotte, the Research Triangle, and smaller markets, which affects what employers must pay sponsored workers under H-1B Labor Condition Application obligations. The state's university system, including UNC Chapel Hill and NC State, generates a pipeline of international graduates on OPT who often pursue sponsorship in local tech and financial services firms after graduation.
What is the prevailing wage for sponsored customer support representative jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.