Customer Support Representative Visa Sponsorship Jobs in Ohio
Ohio's customer support representative jobs span healthcare giants like Cleveland Clinic and Nationwide Insurance, tech employers in Columbus and Cincinnati, and large e-commerce and logistics operations. International candidates with strong communication skills and relevant experience can find visa sponsorship opportunities across the state's diverse service and technology sectors.
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Act as the Embraer technical representative supporting a key customer in Executive Aviation on all technical matters, ensuring fleet safety, availability, and performance. This position is 100% onsite and based in Columbus, Ohio, and serves as a key technical role within Embraer’s Customer Care Center, headquartered in Brazil.
JOB RESPONSIBILITIES
- Manage customer expectations and perform effectively under time‑critical and high‑pressure conditions, including the resolution of multiple Aircraft on Ground (AOG) events for a fleet of more than 100 aircraft.
- Provide on‑site technical support, including troubleshooting and technical clarifications, with a strong focus on returning aircraft to service safely and within established timelines.
- Serve as the primary point of contact for escalated customer issues, coordinating resolutions across multiple Embraer departments such as Materials, CRM, Engineering, Manufacturing, Quality, Supply Chain, and others, ensuring clear, accurate, and timely communication.
- Manage and respond to AOG (Aircraft on Ground) and routine maintenance inquiries, ensuring timely and effective technical solutions.
- Analyze and validate aircraft technical data, including CMC (Central Maintenance Computer), OMS (Onboard Maintenance System), FDR (Flight Data Recorder), and component‑level NVM (Non‑Volatile Memory), as applicable.
- Build and maintain long‑term and trusted partnerships with the customer through proactive engagement and consistent technical support.
- Proactively support the customer by gaining a deep understanding of their operations and providing customized technical recommendations, including service bulletins, manuals, technical documents, and maintenance publications.
- Lead and contribute to internal projects focused on improving processes, efficiency, and service quality within the Customer Care Center.
- Monitor key performance indicators (KPIs) and actively drive continuous improvements aligned with Customer Care Center objectives.
- Collaborate with cross-functional teams to propose preventive or corrective solutions based on technical analysis.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
- BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline is preferred.
Experience
- At least 5 years of experience in technical support roles within the aviation/aeronautical industry.
- Extensive technical experience and proven record in troubleshooting Phenom and/or Praetor family of aircraft is mandatory for this role.
- Work experience in field service support, training and customer relations/service functions is preferred.
Knowledge, Skills & Abilities
- Solid technical knowledge of aircraft systems technologies (e.g. Avionics, Flight Controls, Fuel, Communications, Electrical, Hydraulics, Landing Gear, Propulsion).
- Ability to interpret and read technical standards and drawings.
- Experience on aircraft systems troubleshooting (root cause analysis), including CMC, OMS, FDR and/or NVM analysis.
- Experience in aircraft operation and maintenance.
- Knowledge of maintenance and operations manuals (AMM, FIM, WDM, SB, AIPC, MEL, etc.).
- Proficient with computer and mobile platforms (including the Office suite), Web and E-mail Tools.
- Good analytical and technical abilities.
- Effective verbal and written communication.
- Good presentation skills.
- Detail oriented and focused on customers’ needs.
- Flexible and able to multi-task in a fast-paced environment.
- Team player, collaborative and able to listen to team’s needs.
- Negotiation techniques.
- Ability to perform under pressure.
- Possess and applies knowledge of principles and practices in their work assignments which typically are moderately complex in nature.
Working Conditions / Environment/ Special Requirements
- Flexibility to work shifts, including on-call hours (during business days and weekends/holidays).
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Ensure employment law, work security/safety rules, and company policy and procedures compliance.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E (Embraer Business Excellence Program) processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protect confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
Act as the Embraer technical representative supporting a key customer in Executive Aviation on all technical matters, ensuring fleet safety, availability, and performance. This position is 100% onsite and based in Columbus, Ohio, and serves as a key technical role within Embraer’s Customer Care Center, headquartered in Brazil.
JOB RESPONSIBILITIES
- Manage customer expectations and perform effectively under time‑critical and high‑pressure conditions, including the resolution of multiple Aircraft on Ground (AOG) events for a fleet of more than 100 aircraft.
- Provide on‑site technical support, including troubleshooting and technical clarifications, with a strong focus on returning aircraft to service safely and within established timelines.
- Serve as the primary point of contact for escalated customer issues, coordinating resolutions across multiple Embraer departments such as Materials, CRM, Engineering, Manufacturing, Quality, Supply Chain, and others, ensuring clear, accurate, and timely communication.
- Manage and respond to AOG (Aircraft on Ground) and routine maintenance inquiries, ensuring timely and effective technical solutions.
- Analyze and validate aircraft technical data, including CMC (Central Maintenance Computer), OMS (Onboard Maintenance System), FDR (Flight Data Recorder), and component‑level NVM (Non‑Volatile Memory), as applicable.
- Build and maintain long‑term and trusted partnerships with the customer through proactive engagement and consistent technical support.
- Proactively support the customer by gaining a deep understanding of their operations and providing customized technical recommendations, including service bulletins, manuals, technical documents, and maintenance publications.
- Lead and contribute to internal projects focused on improving processes, efficiency, and service quality within the Customer Care Center.
- Monitor key performance indicators (KPIs) and actively drive continuous improvements aligned with Customer Care Center objectives.
- Collaborate with cross-functional teams to propose preventive or corrective solutions based on technical analysis.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
- BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline is preferred.
Experience
- At least 5 years of experience in technical support roles within the aviation/aeronautical industry.
- Extensive technical experience and proven record in troubleshooting Phenom and/or Praetor family of aircraft is mandatory for this role.
- Work experience in field service support, training and customer relations/service functions is preferred.
Knowledge, Skills & Abilities
- Solid technical knowledge of aircraft systems technologies (e.g. Avionics, Flight Controls, Fuel, Communications, Electrical, Hydraulics, Landing Gear, Propulsion).
- Ability to interpret and read technical standards and drawings.
- Experience on aircraft systems troubleshooting (root cause analysis), including CMC, OMS, FDR and/or NVM analysis.
- Experience in aircraft operation and maintenance.
- Knowledge of maintenance and operations manuals (AMM, FIM, WDM, SB, AIPC, MEL, etc.).
- Proficient with computer and mobile platforms (including the Office suite), Web and E-mail Tools.
- Good analytical and technical abilities.
- Effective verbal and written communication.
- Good presentation skills.
- Detail oriented and focused on customers’ needs.
- Flexible and able to multi-task in a fast-paced environment.
- Team player, collaborative and able to listen to team’s needs.
- Negotiation techniques.
- Ability to perform under pressure.
- Possess and applies knowledge of principles and practices in their work assignments which typically are moderately complex in nature.
Working Conditions / Environment/ Special Requirements
- Flexibility to work shifts, including on-call hours (during business days and weekends/holidays).
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Ensure employment law, work security/safety rules, and company policy and procedures compliance.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E (Embraer Business Excellence Program) processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protect confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Customer Support Representative Job Roles in Ohio
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Search Customer Support Representative Jobs in OhioCustomer Support Representative Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Ohio?
Large employers with established HR and legal infrastructure are most likely to sponsor visas for customer support representatives in Ohio. Companies like Nationwide Insurance, Progressive, KeyBank, JPMorgan Chase, and large healthcare systems such as Cleveland Clinic and OhioHealth have sponsored work visas for support roles. Technology firms based in Columbus and Cincinnati also appear in sponsorship records, particularly for technical support positions requiring specialized product knowledge.
Which visa types are most common for customer support representative roles in Ohio?
The H-1B is the most commonly used visa for customer support representatives in Ohio when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as communications, business, or information technology. Some roles may qualify under the TN visa for Canadian and Mexican nationals. Candidates already holding OPT or STEM OPT authorization are often well-positioned to begin working before a longer-term visa petition is filed.
Which cities in Ohio have the most customer support representative sponsorship jobs?
Columbus accounts for the largest share of customer support representative sponsorship activity in Ohio, driven by its concentration of insurance, financial services, and technology employers. Cleveland follows, with healthcare systems and financial institutions generating consistent demand. Cincinnati rounds out the top three, particularly in consumer goods, finance, and regional corporate headquarters that maintain sizable customer operations teams requiring multilingual or technically skilled support staff.
How to find customer support representative visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles in the United States. You can filter by state and job title to browse customer support representative openings in Ohio from employers with a documented history of sponsoring work visas. Using a targeted platform like Migrate Mate saves time by surfacing roles where sponsorship is realistic, rather than applying broadly and learning late in the process that a company cannot sponsor.
Are there any Ohio-specific considerations for customer support representative visa sponsorship?
Ohio's large public university system, including Ohio State University and University of Cincinnati, produces international graduates who frequently enter customer support and client services roles on OPT, creating a pipeline to employer sponsorship. Prevailing wage requirements under H-1B rules apply statewide, and employers must document that sponsored workers are compensated at rates consistent with local norms for the role. Bilingual candidates, particularly those fluent in Spanish, Mandarin, or Somali, may find stronger demand given Ohio's diverse urban populations.
What is the prevailing wage for sponsored customer support representative jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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