Customer Support Representative Visa Sponsorship Jobs in Ohio
Ohio's customer support representative jobs span healthcare giants like Cleveland Clinic and Nationwide Insurance, tech employers in Columbus and Cincinnati, and large e-commerce and logistics operations. International candidates with strong communication skills and relevant experience can find visa sponsorship opportunities across the state's diverse service and technology sectors.
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Get Access To All JobsPosition Summary
- This position is 100% onsite and based in Columbus, Ohio, and is a key member of Embraer's Customer Care Center Technical, headquartered in Brazil.
- Serve as Embraer's dedicated on-site Customer Support Representative for a key Executive Aviation customer, acting as the primary liaison for all technical and operational support matters.
- This role is responsible for delivering exceptional customer experience by ensuring fleet safety, availability, and operational performance while building strong, long-term customer relationships. As a trusted advisor and advocate, this position coordinates support across Embraer's global organization to provide timely solutions, proactive communication, and high-quality service.
Job Responsibilities
-
Serve as the primary customer-facing representative and trusted advisor for a key Executive Aviation customer, ensuring a high level of satisfaction through responsive support and proactive engagement.
-
Build and maintain strong customer relationships by understanding operational needs, anticipating challenges, and providing strategic guidance that enhances fleet reliability and performance.
-
Manage customer expectations and deliver exceptional service in fast-paced, time-sensitive environments, including the coordination and resolution of multiple Aircraft on Ground (AOG) events in conjunction with the Customer Care Center Technical team.
-
Manage and respond to AOG events, maintenance and troubleshooting questions, and operational support requests while maintaining a strong focus on customer experience, responsiveness, and service quality.
-
Act as the primary point of contact for customer inquiries, technical concerns, and escalated service issues, ensuring timely updates, clear communication, and effective resolution.
-
Coordinate cross-functionally with Engineering, Materials, Supply Chain, Quality, Manufacturing, Customer Relationship Management, and other internal teams to advocate for customer needs and drive successful outcomes.
-
Provide on-site consultation and technical support, guiding customers through troubleshooting processes and ensuring aircraft are returned to service safely and efficiently.
-
Analyze technical data, maintenance trends, and fleet performance information to deliver actionable recommendations that improve operational efficiency and customer satisfaction.
-
Proactively communicate service updates, technical recommendations, maintenance planning considerations, and product improvements to support customer operations.
-
Develop customized support strategies by gaining a deep understanding of customer operations and leveraging Embraer resources, technical publications, service bulletins, and best practices.
-
Lead customer-focused continuous improvement initiatives that enhance service delivery, operational effectiveness, and overall customer experience.
-
Monitor key service metrics and customer feedback to identify opportunities for improvement and implement solutions that strengthen customer partnerships and support Customer Care Center Technical objectives.
-
Collaborate with customers and internal stakeholders to identify preventive measures, resolve recurring issues, and improve long-term fleet performance.
-
Proactively identify recurring trends and systemic issues, gather and analyze relevant data, and escalate concerns to the appropriate stakeholders, including EFTC, Engineering, Program Management, CRM, and other cross-functional teams as necessary.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Preferred BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline.
Experience:
-
Preferred at least 3 years of experience in technical support roles within the aviation/aeronautical industry.
-
Extensive technical experience and proven record in troubleshooting, specific to Embraer Executive Aircraft.
-
Preferred experience in field service support and customer relations/service functions.
Knowledge, Skills and Abilities:
Consider adding or elevating the following competencies:
-
Strong customer relationship management and stakeholder engagement skills.
-
Ability to build credibility and trust with executive-level customer representatives.
-
Demonstrated commitment to customer satisfaction and service excellence.
-
Exceptional communication, presentation, and interpersonal skills.
-
Ability to influence and coordinate cross-functional teams on behalf of the customer.
-
Strong conflict resolution, negotiation, and issue-management capabilities.
-
Experience managing escalated customer concerns and delivering successful outcomes.
-
Customer-centric mindset with the ability to balance technical requirements and business priorities.
Working Conditions / Environment/ Special Requirements
-
Flexibility to work outside regular business hours, including weekdays, weekends, and holidays.
-
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal regulations.
-
Ensure employment law, work security/safety rules, and company policy and procedures compliance.
-
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Position Summary
- This position is 100% onsite and based in Columbus, Ohio, and is a key member of Embraer's Customer Care Center Technical, headquartered in Brazil.
- Serve as Embraer's dedicated on-site Customer Support Representative for a key Executive Aviation customer, acting as the primary liaison for all technical and operational support matters.
- This role is responsible for delivering exceptional customer experience by ensuring fleet safety, availability, and operational performance while building strong, long-term customer relationships. As a trusted advisor and advocate, this position coordinates support across Embraer's global organization to provide timely solutions, proactive communication, and high-quality service.
Job Responsibilities
-
Serve as the primary customer-facing representative and trusted advisor for a key Executive Aviation customer, ensuring a high level of satisfaction through responsive support and proactive engagement.
-
Build and maintain strong customer relationships by understanding operational needs, anticipating challenges, and providing strategic guidance that enhances fleet reliability and performance.
-
Manage customer expectations and deliver exceptional service in fast-paced, time-sensitive environments, including the coordination and resolution of multiple Aircraft on Ground (AOG) events in conjunction with the Customer Care Center Technical team.
-
Manage and respond to AOG events, maintenance and troubleshooting questions, and operational support requests while maintaining a strong focus on customer experience, responsiveness, and service quality.
-
Act as the primary point of contact for customer inquiries, technical concerns, and escalated service issues, ensuring timely updates, clear communication, and effective resolution.
-
Coordinate cross-functionally with Engineering, Materials, Supply Chain, Quality, Manufacturing, Customer Relationship Management, and other internal teams to advocate for customer needs and drive successful outcomes.
-
Provide on-site consultation and technical support, guiding customers through troubleshooting processes and ensuring aircraft are returned to service safely and efficiently.
-
Analyze technical data, maintenance trends, and fleet performance information to deliver actionable recommendations that improve operational efficiency and customer satisfaction.
-
Proactively communicate service updates, technical recommendations, maintenance planning considerations, and product improvements to support customer operations.
-
Develop customized support strategies by gaining a deep understanding of customer operations and leveraging Embraer resources, technical publications, service bulletins, and best practices.
-
Lead customer-focused continuous improvement initiatives that enhance service delivery, operational effectiveness, and overall customer experience.
-
Monitor key service metrics and customer feedback to identify opportunities for improvement and implement solutions that strengthen customer partnerships and support Customer Care Center Technical objectives.
-
Collaborate with customers and internal stakeholders to identify preventive measures, resolve recurring issues, and improve long-term fleet performance.
-
Proactively identify recurring trends and systemic issues, gather and analyze relevant data, and escalate concerns to the appropriate stakeholders, including EFTC, Engineering, Program Management, CRM, and other cross-functional teams as necessary.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Preferred BA degree in Aerospace, Mechanical, Electrical Engineering or a related technical discipline.
Experience:
-
Preferred at least 3 years of experience in technical support roles within the aviation/aeronautical industry.
-
Extensive technical experience and proven record in troubleshooting, specific to Embraer Executive Aircraft.
-
Preferred experience in field service support and customer relations/service functions.
Knowledge, Skills and Abilities:
Consider adding or elevating the following competencies:
-
Strong customer relationship management and stakeholder engagement skills.
-
Ability to build credibility and trust with executive-level customer representatives.
-
Demonstrated commitment to customer satisfaction and service excellence.
-
Exceptional communication, presentation, and interpersonal skills.
-
Ability to influence and coordinate cross-functional teams on behalf of the customer.
-
Strong conflict resolution, negotiation, and issue-management capabilities.
-
Experience managing escalated customer concerns and delivering successful outcomes.
-
Customer-centric mindset with the ability to balance technical requirements and business priorities.
Working Conditions / Environment/ Special Requirements
-
Flexibility to work outside regular business hours, including weekdays, weekends, and holidays.
-
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal regulations.
-
Ensure employment law, work security/safety rules, and company policy and procedures compliance.
-
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
Embraer is an Equal Opportunity Employer.
Customer Support Representative Job Roles in Ohio
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Search Customer Support Representative Jobs in OhioCustomer Support Representative Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Ohio?
Large employers with established HR and legal infrastructure are most likely to sponsor visas for customer support representatives in Ohio. Companies like Nationwide Insurance, Progressive, KeyBank, JPMorgan Chase, and large healthcare systems such as Cleveland Clinic and OhioHealth have sponsored work visas for support roles. Technology firms based in Columbus and Cincinnati also appear in sponsorship records, particularly for technical support positions requiring specialized product knowledge.
Which visa types are most common for customer support representative roles in Ohio?
The H-1B visa is the most commonly used visa for customer support representatives in Ohio when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as communications, business, or information technology. Some roles may qualify under the TN visa for Canadian and Mexican nationals. Candidates already holding OPT or STEM OPT authorization are often well-positioned to begin working before a longer-term visa petition is filed.
Which cities in Ohio have the most customer support representative sponsorship jobs?
Columbus accounts for the largest share of customer support representative sponsorship activity in Ohio, driven by its concentration of insurance, financial services, and technology employers. Cleveland follows, with healthcare systems and financial institutions generating consistent demand. Cincinnati rounds out the top three, particularly in consumer goods, finance, and regional corporate headquarters that maintain sizable customer operations teams requiring multilingual or technically skilled support staff.
How to find customer support representative visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles in the United States. You can filter by state and job title to browse customer support representative openings in Ohio from employers with a documented history of sponsoring work visas. Using a targeted platform like Migrate Mate saves time by surfacing roles where sponsorship is realistic, rather than applying broadly and learning late in the process that a company cannot sponsor.
Are there any Ohio-specific considerations for customer support representative visa sponsorship?
Ohio's large public university system, including Ohio State University and University of Cincinnati, produces international graduates who frequently enter customer support and client services roles on OPT, creating a pipeline to employer sponsorship. Prevailing wage requirements under H-1B rules apply statewide, and employers must document that sponsored workers are compensated at rates consistent with local norms for the role. Bilingual candidates, particularly those fluent in Spanish, Mandarin, or Somali, may find stronger demand given Ohio's diverse urban populations.
What is the prevailing wage for sponsored customer support representative jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.