Customer Support Representative Visa Sponsorship Jobs in Ohio
Ohio's customer support representative jobs span healthcare giants like Cleveland Clinic and Nationwide Insurance, tech employers in Columbus and Cincinnati, and large e-commerce and logistics operations. International candidates with strong communication skills and relevant experience can find visa sponsorship opportunities across the state's diverse service and technology sectors.
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Get Access To All JobsOpen the Door to Your Future with Clopay Corporation & CornellCookson
At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.
Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.
By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.
We currently have an opening for a Customer Support Representative I - in-store, in our Troy, Ohio location.
Responsibilities/Principal Duties:
- Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
- Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by Customer Support Representative I.
- Performs all order entry and invoicing functions under established automation system controls and process.
- Position is logged into ACD system at all times to ensure a 94% call answer rate.
- Secure customer payments and order changes.
- Monitor the timeliness of all orders and open job reports.
- Follow-up on complaints which may require replacements, factory servicing or other adjustments to ensure customer’s satisfaction within established policies.
- Monitor cycle times and VOC scores to meet desired goals.
- Follow-up weekly with accounts on completed jobs and upcoming installations.
- Monitor installation quality and return of completed job information.
- Communicate with Sales for issue resolution affecting performance metrics.
- Communicate with CSRs and installing dealers to maintain established install requirements.
- Communicate openly with DCs pertaining to install orders and installer assignments.
- Other duties as assigned.
Education: High school diploma and 18 months of related experience and/or training; or equivalent combination of education and experience.
Experience: Prior customer service experience, prior clerical or office experience and Microsoft Office experience.
Why Choose a Career With Us?
We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.
Our team members thrive because we prioritize:
- Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
- A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
- Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
- A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
- Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
- Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
Equal Opportunity Employer
Open the Door to Your Future with Clopay Corporation & CornellCookson
At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.
Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.
By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.
We currently have an opening for a Customer Support Representative I - in-store, in our Troy, Ohio location.
Responsibilities/Principal Duties:
- Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
- Takes care of somewhat complex customer inquiries and problems and non-routine matters than those handled by Customer Support Representative I.
- Performs all order entry and invoicing functions under established automation system controls and process.
- Position is logged into ACD system at all times to ensure a 94% call answer rate.
- Secure customer payments and order changes.
- Monitor the timeliness of all orders and open job reports.
- Follow-up on complaints which may require replacements, factory servicing or other adjustments to ensure customer’s satisfaction within established policies.
- Monitor cycle times and VOC scores to meet desired goals.
- Follow-up weekly with accounts on completed jobs and upcoming installations.
- Monitor installation quality and return of completed job information.
- Communicate with Sales for issue resolution affecting performance metrics.
- Communicate with CSRs and installing dealers to maintain established install requirements.
- Communicate openly with DCs pertaining to install orders and installer assignments.
- Other duties as assigned.
Education: High school diploma and 18 months of related experience and/or training; or equivalent combination of education and experience.
Experience: Prior customer service experience, prior clerical or office experience and Microsoft Office experience.
Why Choose a Career With Us?
We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.
Our team members thrive because we prioritize:
- Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
- A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
- Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
- A Legacy of Expertise: Join our "Pioneer Club"—a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
- Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
- Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.
Equal Opportunity Employer
Customer Support Representative Job Roles in Ohio
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Search Customer Support Representative Jobs in OhioCustomer Support Representative Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Ohio?
Large employers with established HR and legal infrastructure are most likely to sponsor visas for customer support representatives in Ohio. Companies like Nationwide Insurance, Progressive, KeyBank, JPMorgan Chase, and large healthcare systems such as Cleveland Clinic and OhioHealth have sponsored work visas for support roles. Technology firms based in Columbus and Cincinnati also appear in sponsorship records, particularly for technical support positions requiring specialized product knowledge.
Which visa types are most common for customer support representative roles in Ohio?
The H-1B visa is the most commonly used visa for customer support representatives in Ohio when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as communications, business, or information technology. Some roles may qualify under the TN visa for Canadian and Mexican nationals. Candidates already holding OPT or STEM OPT authorization are often well-positioned to begin working before a longer-term visa petition is filed.
Which cities in Ohio have the most customer support representative sponsorship jobs?
Columbus accounts for the largest share of customer support representative sponsorship activity in Ohio, driven by its concentration of insurance, financial services, and technology employers. Cleveland follows, with healthcare systems and financial institutions generating consistent demand. Cincinnati rounds out the top three, particularly in consumer goods, finance, and regional corporate headquarters that maintain sizable customer operations teams requiring multilingual or technically skilled support staff.
How to find customer support representative visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles in the United States. You can filter by state and job title to browse customer support representative openings in Ohio from employers with a documented history of sponsoring work visas. Using a targeted platform like Migrate Mate saves time by surfacing roles where sponsorship is realistic, rather than applying broadly and learning late in the process that a company cannot sponsor.
Are there any Ohio-specific considerations for customer support representative visa sponsorship?
Ohio's large public university system, including Ohio State University and University of Cincinnati, produces international graduates who frequently enter customer support and client services roles on OPT, creating a pipeline to employer sponsorship. Prevailing wage requirements under H-1B rules apply statewide, and employers must document that sponsored workers are compensated at rates consistent with local norms for the role. Bilingual candidates, particularly those fluent in Spanish, Mandarin, or Somali, may find stronger demand given Ohio's diverse urban populations.
What is the prevailing wage for sponsored customer support representative jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.