Customer Support Representative Visa Sponsorship Jobs in Louisiana
Customer support representative visa sponsorship jobs in Louisiana are concentrated in New Orleans, Baton Rouge, and Shreveport, where healthcare systems like Ochsner Health, energy companies, and regional financial institutions maintain sizable customer operations. Employers across these industries periodically sponsor qualified international candidates, particularly for bilingual or technically specialized support roles.
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Get Access To All JobsABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
- Great work/life balance, because that’s important for all of us!
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
SUMMARY
The Internal Service Representative (ISR) addresses all employee benefit issues as brought up by HUB International clients and their employees, including resolving enrollment and termination issues, acting as liaison with insurance carriers, and answering questions relating to pertinent federal and state legislation. ISRs regularly practice discretionary decision making on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as a liaison with insurance carriers, providers, and clients to resolve claims (including assistance in the appeals process), enrollment, termination, and billing issues.
- Provides knowledgeable answers regarding policy coverage information (ex: RX, Covered procedures, Pre-Ex limitations, etc.), in addition to legislation and benefit laws such as HIPAA, COBRA, FMLA, PPACA, Mental Parity & Medicare Part D, etc.
- Assist in the implementation of new business, the addition of new lines of coverage, process plan changes and benefit summaries according to the provided timelines, etc.
- Maintains a full book of business while continuing to provide A+ service, in addition, to receiving positive feedback on Client Surveys and providing weekly proactive calls to clients.
- Process service cases, value added, and workflow terminations in Benefit Point according to the provided guidelines.
- Update all renewal outcomes in Benefit Point including any changes to the main business screen and all policy lines.
- Assist with special projects as needed.
REQUIREMENTS
- 3+ years of insurance experience is preferred (claims resolution, benefits administration, employee benefit customer service, etc.)
- High school diploma or equivalent required
- Active state Life and Health License or willingness to complete upon hire is a plus
- Excellent problem-solving skills. Persistent to achieve the end result—resolution.
- Strong organizational skills, including daily prioritizing and logical thinking.
- Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.
- Good communication skills, especially verbally and over the phone. Clarity and accuracy are key.
- Strong working knowledge of MS Word, Outlook, Excel and database experience is preferred.
- Ability and willingness to learn new systems and programs, such as Benefit Point.
- Able to manage multiple projects simultaneously and successfully.
- Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company.
- Shares ideas for improvement that are oriented around solutions and blameless problem solving.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
- Great work/life balance, because that’s important for all of us!
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
SUMMARY
The Internal Service Representative (ISR) addresses all employee benefit issues as brought up by HUB International clients and their employees, including resolving enrollment and termination issues, acting as liaison with insurance carriers, and answering questions relating to pertinent federal and state legislation. ISRs regularly practice discretionary decision making on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as a liaison with insurance carriers, providers, and clients to resolve claims (including assistance in the appeals process), enrollment, termination, and billing issues.
- Provides knowledgeable answers regarding policy coverage information (ex: RX, Covered procedures, Pre-Ex limitations, etc.), in addition to legislation and benefit laws such as HIPAA, COBRA, FMLA, PPACA, Mental Parity & Medicare Part D, etc.
- Assist in the implementation of new business, the addition of new lines of coverage, process plan changes and benefit summaries according to the provided timelines, etc.
- Maintains a full book of business while continuing to provide A+ service, in addition, to receiving positive feedback on Client Surveys and providing weekly proactive calls to clients.
- Process service cases, value added, and workflow terminations in Benefit Point according to the provided guidelines.
- Update all renewal outcomes in Benefit Point including any changes to the main business screen and all policy lines.
- Assist with special projects as needed.
REQUIREMENTS
- 3+ years of insurance experience is preferred (claims resolution, benefits administration, employee benefit customer service, etc.)
- High school diploma or equivalent required
- Active state Life and Health License or willingness to complete upon hire is a plus
- Excellent problem-solving skills. Persistent to achieve the end result—resolution.
- Strong organizational skills, including daily prioritizing and logical thinking.
- Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.
- Good communication skills, especially verbally and over the phone. Clarity and accuracy are key.
- Strong working knowledge of MS Word, Outlook, Excel and database experience is preferred.
- Ability and willingness to learn new systems and programs, such as Benefit Point.
- Able to manage multiple projects simultaneously and successfully.
- Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company.
- Shares ideas for improvement that are oriented around solutions and blameless problem solving.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Customer Support Representative Job Roles in Louisiana
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Search Customer Support Representative Jobs in LouisianaCustomer Support Representative Jobs in Louisiana: Frequently Asked Questions
Which companies in Louisiana sponsor visas for customer support representatives?
Louisiana employers that have historically sponsored work visas for customer-facing roles include Ochsner Health System, Entergy, and regional banking institutions like Hancock Whitney. Larger national companies with Louisiana operations, such as AT&T and Lumen Technologies, also file sponsorships for support roles. Sponsorship is more common when the position requires specialized technical knowledge or bilingual proficiency in languages like Spanish or Vietnamese.
Which visa types are most common for customer support representative roles in Louisiana?
The H-1B visa is the most frequently used category for customer support representatives in Louisiana when the role qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as communications, information technology, or business. The TN visa is available to Canadian and Mexican nationals in certain qualifying capacities. The O-1 visa is rarely applicable to this role type. Employers must file a Labor Condition Application before sponsoring any of these categories.
Which cities in Louisiana have the most customer support representative sponsorship jobs?
New Orleans leads the state for customer support sponsorship activity, driven by its concentration of healthcare, hospitality, and financial services employers. Baton Rouge follows, with state government contractors and energy sector companies headquartered there. Shreveport has a smaller but active market, particularly in healthcare and telecommunications. Remote-eligible roles posted by Louisiana-based employers also occasionally offer sponsorship, expanding options beyond those three metro areas.
How to find customer support representative visa sponsorship jobs in Louisiana?
Migrate Mate is built specifically for international candidates seeking visa sponsorship in the United States, including customer support representative roles in Louisiana. You can filter by state and job category to surface employers actively open to sponsoring. Focusing on companies with a prior H-1B visa filing history in Louisiana, particularly in healthcare and energy sectors, improves your chances of finding genuine sponsorship opportunities rather than roles that list it aspirationally.
Are there any Louisiana-specific considerations for customer support representatives seeking visa sponsorship?
Louisiana's dominant industries, including oil and gas, healthcare, and port logistics, shape which customer support roles attract sponsorship. Bilingual candidates, particularly those fluent in Spanish, Vietnamese, or French Creole, are in higher demand across New Orleans-area employers serving diverse communities. Employers must pay the prevailing wage for the relevant occupation and location as determined by the Department of Labor, so compensation benchmarks differ between New Orleans and smaller metros like Lake Charles or Monroe.
What is the prevailing wage for sponsored customer support representative jobs in Louisiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.