Customer Support Representative Visa Sponsorship Jobs in Iowa
Customer support representative jobs in Iowa span insurance giants like Principal Financial Group and EMC Insurance in Des Moines, financial services firms in Cedar Rapids, and growing tech-adjacent employers statewide. Companies in these sectors periodically sponsor work visas for qualified candidates, particularly in roles requiring multilingual skills or specialized product knowledge.
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Get Access To All JobsINTRODUCTION
Come join our team! The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
Duties to include:
Patient Adherence Management:
- Manage refill services for select patient populations in accordance with department policies and procedures.
- Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
- Monitor and manage inventory activities related to patient prescription needs.
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
Enrollment of patients in specialty pharmacy services including:
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
Problem Resolution:
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
- Provide assistance to patients with billing and claim resolution issues.
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
Assists with evaluation and implementation of new policy and procedures:
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Other duties as assigned:
- Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs
- Provide cross functional support to assist with troubleshooting claim payments
EDUCATION REQUIREMENTS:
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
- Successful completion of the pharmacy technician certification exam within one year of the start of employment.
EXPERIENCE REQUIREMENTS:
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
DESIRED QUALIFICATIONS:
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
POSITION AND APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Eric Hardesty at eric-hardesty@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
ADDITIONAL INFORMATION
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
COMPENSATION
- Pay Level: 3A
CONTACT INFORMATION
- Organization: Healthcare
- Contact Name: Eric Hardesty
- Contact Email: eric-hardesty@uiowa.edu
INTRODUCTION
Come join our team! The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
Duties to include:
Patient Adherence Management:
- Manage refill services for select patient populations in accordance with department policies and procedures.
- Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
- Monitor and manage inventory activities related to patient prescription needs.
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
Enrollment of patients in specialty pharmacy services including:
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
Problem Resolution:
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
- Provide assistance to patients with billing and claim resolution issues.
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
Assists with evaluation and implementation of new policy and procedures:
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Other duties as assigned:
- Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs
- Provide cross functional support to assist with troubleshooting claim payments
EDUCATION REQUIREMENTS:
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
- Successful completion of the pharmacy technician certification exam within one year of the start of employment.
EXPERIENCE REQUIREMENTS:
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
DESIRED QUALIFICATIONS:
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
POSITION AND APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Eric Hardesty at eric-hardesty@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
ADDITIONAL INFORMATION
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
COMPENSATION
- Pay Level: 3A
CONTACT INFORMATION
- Organization: Healthcare
- Contact Name: Eric Hardesty
- Contact Email: eric-hardesty@uiowa.edu
Customer Support Representative Job Roles in Iowa
See all 45+ Customer Support Representative Jobs in Iowa
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Search Customer Support Representative Jobs in IowaCustomer Support Representative Jobs in Iowa: Frequently Asked Questions
Which companies in Iowa sponsor visas for customer support representatives?
Des Moines-based employers like Principal Financial Group, EMC Insurance, and Wellmark Blue Cross Blue Shield have histories of work visa sponsorship across customer-facing roles. Cedar Rapids firms including Transamerica and Quaker Oats (PepsiCo) also hire for support functions. Sponsorship availability depends on the specific role, team headcount, and whether the position meets specialty occupation requirements under the relevant visa category.
What visa types are most common for customer support representative roles in Iowa?
The H-1B visa is the most frequently used work visa for customer support roles that require a relevant bachelor's degree, such as positions tied to financial products, insurance platforms, or technical software. Some employers also use the TN visa for Canadian and Mexican nationals in qualifying roles. Customer support positions without a degree requirement generally do not qualify for H-1B visa sponsorship, so the specific job description matters significantly.
Which cities in Iowa have the most customer support representative visa sponsorship jobs?
Des Moines is by far the most active market, driven by its concentration of insurance, financial services, and healthcare employers. Cedar Rapids is the second-largest hub, with manufacturing, food processing, and financial services companies occasionally sponsoring customer support staff. Iowa City has a smaller but notable presence due to University of Iowa Health Care and affiliated organizations that hire for patient and member support roles.
How to find customer support representative visa sponsorship jobs in Iowa?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer support representative openings in Iowa without sifting through roles that don't offer sponsorship. You can narrow results by city, industry, or employer type. Given that Des Moines dominates Iowa's sponsoring employer pool, focusing your search there on insurance, fintech, and healthcare companies tends to yield the most relevant results.
Are there any Iowa-specific considerations for customer support representatives seeking visa sponsorship?
Iowa's prevailing wage requirements for H-1B roles are generally lower than coastal metros, which can work in an applicant's favor when employers assess the cost of sponsorship. The state's concentration in insurance and financial services means multilingual support skills, particularly in Spanish, are valued. University of Iowa and Iowa State University also generate OPT pipelines that some Des Moines and Cedar Rapids employers actively tap for customer-facing roles before pursuing full sponsorship.
What is the prevailing wage for sponsored customer support representative jobs in Iowa?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.