Customer Support Representative Visa Sponsorship Jobs in Virginia
Virginia's customer support representative market spans federal contractors in Northern Virginia, tech firms in the Richmond corridor, and telecommunications companies across the state. Employers including Booz Allen Hamilton, DXC Technology, and Capital One regularly hire for these roles. International candidates seeking visa sponsorship will find the strongest opportunities in the D.C. metro area and Northern Virginia's technology hub.
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Get Access To All JobsOverall Goal of Position:
Provide top-tier service and support to our customers and SBI team.
Job Summary:
Provides support by processing customer orders, answering inquiries by phone or email. Maintain up-to-date customer files, price lists and promotions. Communicates and works cooperatively with account managers and other individuals at all levels within the company.
Key Duties and Responsibilities:
- Order Management
- Receive and process orders from customers by phone, email, and EDI
- Interact cross functionally with the Transportation, Finance, Manufacturing Operations, and Field Sales departments to ensure timely and accurate execution of orders
- Verify pricing is accurate on orders
- Provide accurate information regarding availability of in stock items
- Customer and Consumer Support
- Receive and process inbound consumer inquiries by phone and email
- Maintain customer pricing files
- Communicate with customers to keep them fully informed about service-related issues
- Sales Support
- Generate and interpret sales and shipping reports
- Maintain customer files in an organized system
- Facilitate the flow of information related to master database records between the customer and SBI
- Interface with Company product data pools and image repositories as required
- Fill a request for samples or sales material when needed
- Alert sales personnel about issues based on customer interactions
What We Are Looking For:
- Personal Characteristics
- Professional Demeanor
- Entrepreneurial drive and the desire to “build a business”
- Passionate, outgoing, energetic, and results oriented personality
- Overall confidence in one’s abilities and comfortable communicating the facts
- Smart, creative and inquisitive
- Character and Integrity - Does the right thing even when no one is looking
- Disciplined approach, and accountable for KPIs
- No excuses mindset. Accountable and reliable
- Dependable team player with positive attitude
- Determination/Grit - Pursuit of Excellence
- Passion for organization, and attention to details
- Personal values that mesh with SBI values
- Performance History
- Documented history of making improvements in assigned work area/responsibilities
- Stellar references based on contributions and performance
- Demonstrated proficiency in the following Areas
- Proficient in Outlook, Word, Excel
- Experience with ERP system, preferably PeopleSoft
- Ability to work and thrive under time constraints and juggle/prioritize responsibilities
- Highly organized and detail oriented
- Excellent written and verbal communication skills
- Ability to work independently, anticipate needs, plan for alternative scenarios and make sound judgment decisions
- Team oriented, collaborative, diplomatic, and flexible
- Education & Experience
- College degree or equivalent business experience
- Experience in Food Distribution or Sales a plus
What Is In It For You?
Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K
- Medical/Dental/Vision Coverage
- Vacation, Sick Days and Holidays
- Flexible Spending Accounts
- Tuition Reimbursement
- Employee and Dependent Life Insurance
- Voluntary Disability Insurance
- Other Voluntary Insurance Options
Sauer Brands, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Overall Goal of Position:
Provide top-tier service and support to our customers and SBI team.
Job Summary:
Provides support by processing customer orders, answering inquiries by phone or email. Maintain up-to-date customer files, price lists and promotions. Communicates and works cooperatively with account managers and other individuals at all levels within the company.
Key Duties and Responsibilities:
- Order Management
- Receive and process orders from customers by phone, email, and EDI
- Interact cross functionally with the Transportation, Finance, Manufacturing Operations, and Field Sales departments to ensure timely and accurate execution of orders
- Verify pricing is accurate on orders
- Provide accurate information regarding availability of in stock items
- Customer and Consumer Support
- Receive and process inbound consumer inquiries by phone and email
- Maintain customer pricing files
- Communicate with customers to keep them fully informed about service-related issues
- Sales Support
- Generate and interpret sales and shipping reports
- Maintain customer files in an organized system
- Facilitate the flow of information related to master database records between the customer and SBI
- Interface with Company product data pools and image repositories as required
- Fill a request for samples or sales material when needed
- Alert sales personnel about issues based on customer interactions
What We Are Looking For:
- Personal Characteristics
- Professional Demeanor
- Entrepreneurial drive and the desire to “build a business”
- Passionate, outgoing, energetic, and results oriented personality
- Overall confidence in one’s abilities and comfortable communicating the facts
- Smart, creative and inquisitive
- Character and Integrity - Does the right thing even when no one is looking
- Disciplined approach, and accountable for KPIs
- No excuses mindset. Accountable and reliable
- Dependable team player with positive attitude
- Determination/Grit - Pursuit of Excellence
- Passion for organization, and attention to details
- Personal values that mesh with SBI values
- Performance History
- Documented history of making improvements in assigned work area/responsibilities
- Stellar references based on contributions and performance
- Demonstrated proficiency in the following Areas
- Proficient in Outlook, Word, Excel
- Experience with ERP system, preferably PeopleSoft
- Ability to work and thrive under time constraints and juggle/prioritize responsibilities
- Highly organized and detail oriented
- Excellent written and verbal communication skills
- Ability to work independently, anticipate needs, plan for alternative scenarios and make sound judgment decisions
- Team oriented, collaborative, diplomatic, and flexible
- Education & Experience
- College degree or equivalent business experience
- Experience in Food Distribution or Sales a plus
What Is In It For You?
Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K
- Medical/Dental/Vision Coverage
- Vacation, Sick Days and Holidays
- Flexible Spending Accounts
- Tuition Reimbursement
- Employee and Dependent Life Insurance
- Voluntary Disability Insurance
- Other Voluntary Insurance Options
Sauer Brands, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Support Representative Job Roles in Virginia
See all 244+ Customer Support Representative Jobs in Virginia
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Search Customer Support Representative Jobs in VirginiaCustomer Support Representative Jobs in Virginia: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Virginia?
Northern Virginia's federal contracting sector drives much of the sponsorship activity, with companies like Booz Allen Hamilton, Leidos, and SAIC hiring customer support staff who may require visa sponsorship. Technology firms including Capital One, DXC Technology, and Amazon Web Services also sponsor for these roles, particularly in the D.C. metro and Richmond areas. Sponsorship is not guaranteed and varies by employer and role classification.
Which visa types are most common for customer support representative roles in Virginia?
The H-1B visa is the most frequently used visa for customer support representative roles in Virginia when the position requires a bachelor's degree in a specific field, such as technical or IT support. The TN visa is available for Canadian and Mexican nationals in qualifying professional categories. The L-1 visa applies if you're transferring within a multinational company already employing you abroad.
Which cities in Virginia have the most customer support representative sponsorship jobs?
Northern Virginia cities, particularly Arlington, McLean, Reston, and Tysons, concentrate the highest volume of sponsorship-eligible customer support roles due to the density of federal contractors and technology employers there. Richmond has a growing financial services and healthcare tech presence, with Capital One and Anthem among notable employers. Virginia Beach also has customer support hiring activity tied to defense and retail companies.
How to find customer support representative visa sponsorship jobs in Virginia?
Migrate Mate is built specifically for international job seekers and filters customer support representative roles by visa sponsorship eligibility, letting you search within Virginia directly. This saves significant time compared to manually screening employers. Migrate Mate's listings focus on positions where employers have a documented history of sponsoring work visas, making it especially useful for H-1B and TN visa candidates targeting Northern Virginia's technology and contracting employers.
Are there any Virginia-specific considerations for customer support representatives seeking sponsorship?
Virginia's proximity to Washington D.C. means many customer support roles within federal contracting firms may require security clearance eligibility, which can complicate sponsorship timelines for some visa holders. Additionally, roles classified as technical support within IT-focused companies are more likely to meet the H-1B specialty occupation standard than general customer service positions. Industry context and how the employer defines the role significantly affects sponsorship viability.
What is the prevailing wage for sponsored customer support representative jobs in Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.