Customer Support Representative Visa Sponsorship Jobs in Pennsylvania

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Position Summary

The Post Sale Specialist is responsible for managing professional working relationships with vendors and clients across the United States. This role works closely with vendors to provide in-depth analysis of completed work at properties, ensuring compliance with client expectations, investor guidelines, and company quality standards. The Post Sale Specialist reviews completed work orders, negotiates costs, monitors vendor performance, and supports operational efficiency throughout the post-sale process.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

Client and Vendor Communication

• Manage vendor and client inquiries via phone, email, and other communication channels in a professional and timely manner.
• Communicate effectively with vendors to build and maintain valuable professional working relationships.
• Provide clear guidance and feedback to vendors regarding work completion requirements and client expectations.
• Occasionally assist with sourcing vendors to meet client needs.

Work Order Review and Quality Control

• Analyze and review completed vendor work to ensure it meets client expectations and company standards.
• Audit submitted work orders for accuracy, completeness, and compliance.
• Collaborate with the Quality Control team to review work orders and prevent multiple returns to the property.
• Assess vendor performance for quality assurance purposes and identify opportunities for improvement.

Cost Management and Negotiation

• Confidently negotiate vendor costs within established client and investor guidelines.
• Review submitted work and associated costs to ensure reasonableness and compliance with approved pricing structures.
• Support cost-control initiatives while maintaining quality service delivery.

Operational Performance and Workflow Management

• Manage the timeliness and efficiency of assigned workflow and tasks.
• Monitor work order progress to ensure service level agreements (SLAs) and client deadlines are met.
• Deliver high-quality, accurate results while adhering to strict deadlines.
• Effectively follow all Standard Operating Procedures (SOPs).
• Consistently meet or exceed company goals, productivity metrics, and deadlines.

Industry Knowledge and Compliance

• Maintain a proficient understanding of property preservation, foreclosure processes, FHA conveyance requirements, and vendor compensation guidelines.
• Ensure all activities comply with client requirements, investor guidelines, and company policies.
• Stay informed of industry updates and changes impacting post-sale operations.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma or equivalent required.
• One (1) year of property preservation and FHA conveyance experience desired.
• Prior outside sales and customer service experience preferred.
• Bilingual skills desired.

Skills, Abilities, and Knowledge

• Proficiency in Microsoft Word, Outlook, and Excel.
• Experience working in Aspen desired.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and commitment to quality assurance.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.