Customer Support Representative Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's customer support representative jobs span healthcare giants like UPMC and Independence Blue Cross, financial firms in Philadelphia, and tech employers in Pittsburgh. Roles in insurance, banking, and enterprise software commonly attract international candidates seeking visa sponsorship, with Philadelphia and Pittsburgh offering the deepest concentration of sponsoring employers across these industries.
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Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.
Position: Full-Time Evening Patient and Family Concierge, Senior
Department: 6 South Surgical Oncology
Location: UPMC Passavant
Shifts: Evening, night, weekend, and holiday shifts; 36 hours per week
Title and salary are based on education and experience.
Responsibilities:
The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:
- Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
- Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
- Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
- Complete patient admissions, discharges, and transfers through the electronic health record.
- Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:
Destination Coordinator:
- Greet and assist hospital guests.
- Provide directions and information.
- Use computers for patient information while respecting confidentiality.
EVS Associate:
- Clean assigned areas and remove trash.
- Make beds and ensure cleanliness.
- Report issues to the supervisor.
Transporter:
- Safely transport patients and equipment.
- Deliver supplies and record transportation data.
- Report activities to the manager.
Supply & Equipment Management:
- Order and organize supplies.
- Maintain inventory and check expiration dates.
- Monitor and stock patient and supply areas.
Patient Care Support:
- Respond to call lights and assist patients.
- Round hourly and distribute care plans.
- Perform audits and update bulletin boards.
- Follow mandatory reporting procedures.
Note: All competencies must be achieved. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the role.
Basic Qualifications:
- High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
- 6 months of experience as a Patient & Family Concierge or equivalent.
- Demonstrated competency in all responsibilities of Patient & Family Concierge role.
- Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance.
- Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
- Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.
- Ability to follow written and verbal instructions.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Join Our Community!
Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.
Position: Full-Time Evening Patient and Family Concierge, Senior
Department: 6 South Surgical Oncology
Location: UPMC Passavant
Shifts: Evening, night, weekend, and holiday shifts; 36 hours per week
Title and salary are based on education and experience.
Responsibilities:
The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following:
- Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
- Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
- Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
- Complete patient admissions, discharges, and transfers through the electronic health record.
- Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties:
Destination Coordinator:
- Greet and assist hospital guests.
- Provide directions and information.
- Use computers for patient information while respecting confidentiality.
EVS Associate:
- Clean assigned areas and remove trash.
- Make beds and ensure cleanliness.
- Report issues to the supervisor.
Transporter:
- Safely transport patients and equipment.
- Deliver supplies and record transportation data.
- Report activities to the manager.
Supply & Equipment Management:
- Order and organize supplies.
- Maintain inventory and check expiration dates.
- Monitor and stock patient and supply areas.
Patient Care Support:
- Respond to call lights and assist patients.
- Round hourly and distribute care plans.
- Perform audits and update bulletin boards.
- Follow mandatory reporting procedures.
Note: All competencies must be achieved. The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the role.
Basic Qualifications:
- High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
- 6 months of experience as a Patient & Family Concierge or equivalent.
- Demonstrated competency in all responsibilities of Patient & Family Concierge role.
- Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance.
- Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
- Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges.
- Ability to follow written and verbal instructions.
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Customer Support Representative Job Roles in Pennsylvania
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Search Customer Support Representative Jobs in PennsylvaniaCustomer Support Representative Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Pennsylvania?
Healthcare and financial services employers are among the most active sponsors in Pennsylvania. UPMC, Independence Blue Cross, Highmark, and PNC Bank have sponsored customer support and client services roles in the past. Enterprise software and business process outsourcing firms in Philadelphia and Pittsburgh also appear in Department of Labor sponsorship records. Sponsorship is never guaranteed and varies by role seniority, hiring volume, and the employer's existing immigration infrastructure.
Which visa types are most common for customer support representative roles in Pennsylvania?
The H-1B visa is the most recognized work visa, but customer support roles typically need to qualify as a specialty occupation requiring a bachelor's degree in a specific field, which can be difficult to establish for general support positions. Roles tied to technical platforms, healthcare systems, or financial compliance may have a stronger specialty occupation argument. The TN visa applies to Canadian and Mexican nationals in qualifying professional categories. L-1 visa transfers are another pathway for candidates moving from an overseas office of a Pennsylvania employer.
Which cities in Pennsylvania have the most customer support representative sponsorship jobs?
Philadelphia and Pittsburgh account for the majority of visa-sponsored customer support roles in Pennsylvania. Philadelphia's concentration of healthcare insurers, banks, and corporate headquarters drives demand for client-facing support staff. Pittsburgh has grown as a technology and financial services hub, with employers like PNC and Carnegie Mellon University's affiliated employers contributing to sponsorship activity. Harrisburg, as the state capital, has some public-sector adjacent opportunities, though sponsorship is less common there.
How to find customer support representative visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically by visa sponsorship status, so you can search customer support representative roles in Pennsylvania without sorting through positions that don't offer sponsorship. The platform is designed for international candidates, making it straightforward to identify Philadelphia and Pittsburgh employers who have an established history of sponsoring work visas for client services and support functions across healthcare, finance, and technology sectors.
Are there state-specific considerations for customer support representatives seeking sponsorship in Pennsylvania?
Pennsylvania's dominant industries shape which customer support roles attract sponsorship. Healthcare-adjacent support positions, particularly those requiring knowledge of insurance systems, medical billing platforms, or HIPAA compliance, are more likely to meet specialty occupation thresholds than general call center roles. Pennsylvania employers must pay the Department of Labor's prevailing wage for the relevant occupational category and location when sponsoring H-1B workers, and Philadelphia and Pittsburgh have different prevailing wage levels reflecting local market conditions.
What is the prevailing wage for sponsored customer support representative jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.