Customer Support Representative Visa Sponsorship Jobs in Hawaii
Customer support representative visa sponsorship jobs in Hawaii are concentrated in Honolulu, where hospitality giants like Hilton Grand Vacations and Hawaiian Airlines, telecom providers, and healthcare systems hire multilingual support staff. Roles often require strong communication skills, and employers in tourism-driven industries frequently seek candidates with language capabilities matching Hawaii's diverse visitor base.
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Get Access To All JobsINTRODUCTION
Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
JOB DESCRIPTION
Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services.
We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.
The expected pay range for this role is $17.00/hr - $18.00/hr. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.
Responsibilities
- Provide excellent service and support to our customers and internal teams
- Timely responses to customer inquiries regarding their account
- Build and maintain customer and sales relationships
- Ensure proper pricing levels for specific customers are entered timely and accurately
- Assist customers and sales staff with new account set up and troubleshooting
- Work with sales support teams to issue product samples
- Act as a liaison for our National Chain accounts
- Back up receptionist on a rotating schedule and as necessary
- Communicate with sales and operations for account reconciliation assistance
- Offer product guidance and knowledge when necessary
- Maintain our database using our proprietary software also used by our customers
- AR duties - researching and resolving invoice discrepancies
- Run and distribute daily reports
BASIC QUALIFICATIONS
- 2+ years of accounting and customer service experience and/or a 2 year college degree
- Excellent communication skills both internally and externally and at all levels
- A passion for learning and growing with us
- Proven ability to work independently and is reliable
- Attention to detail is critical, accuracy is a must
- Ability to find ways to increase efficiency
- Effective problem-solving skills when encountering new and unique challenges
COMPUTER AND APPLICATION SKILLS
- Excellent skills with the entire MS Office Suite
- AS400 experience is preferred
WHAT YOU CAN EXPECT
- Competitive benefits package to full-time employees
- 401K plan with a company match
- Comprehensive health insurance options
- Dental and vision benefits
- Company paid life insurance and long-term disability
- PTO, paid holidays and maternity/parental leave
LOCATION
Location: Kapolei, HI
EQUAL OPPORTUNITY EMPLOYER
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
WORKER SUB-TYPE
Regular
TIME TYPE
Full time
INTRODUCTION
Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
JOB DESCRIPTION
Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services.
We are seeking an individual with outstanding communication skills to join our Customer Service team at our Kapolei office. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.
The expected pay range for this role is $17.00/hr - $18.00/hr. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon several factors, including but not limited to the candidate's qualifications, education, experience, internal equity, union status (where applicable) and alignment with market data. Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts. Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.
Responsibilities
- Provide excellent service and support to our customers and internal teams
- Timely responses to customer inquiries regarding their account
- Build and maintain customer and sales relationships
- Ensure proper pricing levels for specific customers are entered timely and accurately
- Assist customers and sales staff with new account set up and troubleshooting
- Work with sales support teams to issue product samples
- Act as a liaison for our National Chain accounts
- Back up receptionist on a rotating schedule and as necessary
- Communicate with sales and operations for account reconciliation assistance
- Offer product guidance and knowledge when necessary
- Maintain our database using our proprietary software also used by our customers
- AR duties - researching and resolving invoice discrepancies
- Run and distribute daily reports
BASIC QUALIFICATIONS
- 2+ years of accounting and customer service experience and/or a 2 year college degree
- Excellent communication skills both internally and externally and at all levels
- A passion for learning and growing with us
- Proven ability to work independently and is reliable
- Attention to detail is critical, accuracy is a must
- Ability to find ways to increase efficiency
- Effective problem-solving skills when encountering new and unique challenges
COMPUTER AND APPLICATION SKILLS
- Excellent skills with the entire MS Office Suite
- AS400 experience is preferred
WHAT YOU CAN EXPECT
- Competitive benefits package to full-time employees
- 401K plan with a company match
- Comprehensive health insurance options
- Dental and vision benefits
- Company paid life insurance and long-term disability
- PTO, paid holidays and maternity/parental leave
LOCATION
Location: Kapolei, HI
EQUAL OPPORTUNITY EMPLOYER
Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
WORKER SUB-TYPE
Regular
TIME TYPE
Full time
Customer Support Representative Job Roles in Hawaii
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Search Customer Support Representative Jobs in HawaiiCustomer Support Representative Jobs in Hawaii: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Hawaii?
Employers with documented H-1B and other work visa sponsorship activity for customer support roles in Hawaii include Hawaiian Airlines, Hilton Grand Vacations, Kaiser Permanente Hawaii, and Hawaii Pacific Health. Large hospitality and healthcare organizations tend to have dedicated HR infrastructure to manage sponsorship, making them more likely to pursue it than smaller local businesses.
Which visa types are most common for customer support representative roles in Hawaii?
H-1B sponsorship for customer support roles is uncommon unless the position requires a specialized degree, such as a technical support role tied to software systems or healthcare IT. TN visas apply to Canadian and Mexican nationals in qualifying occupations, though standard customer support titles rarely qualify. Some candidates in Hawaii enter through intracompany transfer visas (L-1) when relocating from an overseas office of a multinational employer.
Which cities in Hawaii have the most customer support representative sponsorship jobs?
Honolulu accounts for the large majority of customer support representative openings in Hawaii, driven by its concentration of corporate headquarters, major hotels, healthcare networks, and financial services firms. Kahului on Maui has a smaller but active market tied to resort and airline operations. Hilo and Kailua-Kona on the Big Island have limited opportunities, primarily within healthcare and government-adjacent organizations.
How to find customer support representative visa sponsorship jobs in Hawaii?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter directly for customer support representative roles in Hawaii to see employers who have indicated sponsorship willingness. This is more efficient than sorting through general job listings, since Migrate Mate focuses on positions relevant to candidates who need work authorization support.
Are there any Hawaii-specific considerations for customer support representatives seeking visa sponsorship?
Hawaii's economy is heavily tourism-dependent, so customer support roles tied to hospitality often require multilingual ability, particularly in Japanese, Korean, or Mandarin, reflecting the state's major visitor demographics. Employers sponsoring visas must meet Department of Labor prevailing wage requirements, which are calculated for Hawaii separately and tend to reflect the state's higher cost of living. University of Hawaii graduates with OPT status are a common pipeline into local customer support roles.
What is the prevailing wage for sponsored customer support representative jobs in Hawaii?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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