Customer Support Representative Visa Sponsorship Jobs in Utah
Customer support representative visa sponsorship jobs in Utah are concentrated in Salt Lake City and Lehi's Silicon Slopes tech corridor, where companies like Qualtrics, Overstock, and Pluralsight regularly hire for customer-facing roles. The state's growing BPO and SaaS sectors create steady demand for multilingual support professionals seeking H-1B visa and other work visa sponsorship.
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Get Access To All JobsINTRODUCTION
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
SCHEDULE
- 1st Shift: Mon – Fri, 8a – 5p
- Hybrid: In-office 2x/week, required
- Overtime based on business needs
WHAT YOU WILL DO
As an Account Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
- Maintain customer pricing in systems of record, including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
WHAT YOU NEED
Required
- High School Diploma or GED
- Two (2) years’ relevant work experience
- Ideal candidate lives within commutable distance to Draper, UT Stryker location
Preferred
- Experience as account representative; SAP
- Medical, billing experience
Pay rate will not be below any applicable local minimum wage rates.
United States of America Pay Ranges:
- USN: $21.58 - $29.20 USD Hourly
- US5: $22.66 - $30.66 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
INTRODUCTION
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
SCHEDULE
- 1st Shift: Mon – Fri, 8a – 5p
- Hybrid: In-office 2x/week, required
- Overtime based on business needs
WHAT YOU WILL DO
As an Account Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
- Maintain customer pricing in systems of record, including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
WHAT YOU NEED
Required
- High School Diploma or GED
- Two (2) years’ relevant work experience
- Ideal candidate lives within commutable distance to Draper, UT Stryker location
Preferred
- Experience as account representative; SAP
- Medical, billing experience
Pay rate will not be below any applicable local minimum wage rates.
United States of America Pay Ranges:
- USN: $21.58 - $29.20 USD Hourly
- US5: $22.66 - $30.66 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Customer Support Representative Job Roles in Utah
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Search Customer Support Representative Jobs in UtahCustomer Support Representative Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for customer support representatives in Utah?
Several technology and e-commerce companies headquartered in Utah have a history of sponsoring work visas for support roles. Qualtrics, Overstock, Pluralsight, and Ancestry are among the larger employers in Salt Lake City and Lehi that have filed Labor Condition Applications for customer-facing positions. Enterprise software and SaaS companies in Silicon Slopes tend to sponsor more frequently than smaller retailers or local service businesses.
Which visa types are most common for customer support representative roles in Utah?
The H-1B visa is the most common pathway, but it applies only when a customer support representative role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field, which is not guaranteed for all support positions. TN visas are available for Canadian and Mexican nationals in qualifying professional categories. Candidates already holding an EAD through OPT or a spousal visa may have an easier path since the employer avoids the sponsorship petition process.
Which cities in Utah have the most customer support representative sponsorship jobs?
Salt Lake City and Lehi account for the majority of visa-sponsored customer support roles in Utah. Lehi's Silicon Slopes corridor is home to dozens of SaaS and tech companies that hire internationally. Provo and Draper also have notable concentrations, particularly around software and financial technology firms. Ogden and St. George have a smaller share of sponsoring employers and are less active in international hiring for support functions.
How to find customer support representative visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to find customer support representative openings in Utah without sorting through roles that don't sponsor. You can narrow results by state and job category to surface employers in Salt Lake City, Lehi, and Provo who have an active sponsorship history. Migrate Mate's data focuses on companies that have previously filed for work visas, which is a more reliable signal than a generic job posting.
Are there any Utah-specific considerations for customer support representative sponsorship candidates?
Utah's Silicon Slopes tech community has produced a high concentration of SaaS companies that are generally more familiar with visa sponsorship than employers in other industries. Brigham Young University and the University of Utah both have international student pipelines, so some local employers have existing processes for OPT and H-1B transitions. However, customer support roles must genuinely require a relevant degree to qualify for H-1B sponsorship, and not all support positions meet that standard regardless of the employer's size or experience with immigration.
What is the prevailing wage for sponsored customer support representative jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.