Entry Level Warranty Analyst Jobs
New grad warranty analyst jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship or hands-on coursework can matter more than a long resume. Most openings are on-site roles across Automotive, Manufacturing, and Electronics & Hardware, with employers like Dynamic Manufacturing, Astemo, and Ingersoll-Rand hiring at this level now.
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The primary role of the Customer Quality & Warranty Specialist is to support the administration of customer claims, returns (RMAs), credits, warranty programs and the ISO and TL 9000 quality systems. This position works alongside the Manager and is developed to assume expanded responsibility, including claim settlement and legal liaison.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of all customer claim activities, including:
- Initial review of information and proper classification of product related complaints, sales errors, price adjustments, stock rotations, freight issues or any other error related to customer satisfaction.
- Return Material Authorization approval and administration ensuring that company policy and procedures are followed.
- Management of all Engineering Services and Technical Complaints activities, including:
- Coordination of bi-weekly reports and meetings
- Customer communication and follow up
- Documentation and submission of warranty/labor claims, including customer legal release letters and payments
- Direct support of Sales in the management of the Stock Rotation Program
- Upload the Customer stock rotations for the processing of RMA's as submitted
- Processing of Scrap Credits according to company guidelines
- Maintain the claims dashboard and prepare claims and warranty reports for management.
- Direct support of the Manufacturing facilities ISO and TL 9000 registrations including:
- Review and update CQP's (Corporate Quality Procedures) and Quality Manual
- Maintain all related documents and procedures on the company internal web site
- Internal audit support
- Management of customer warranty program terms and conditions, including extended and custom warranties.
- Review all submittals for accuracy and submit to Engineering for approval
- Process Warranty letters and Certificates
- Maintain all Warranty information in a document retention system
- Communication with Sales, Rep Firms, Customer and Installation Companies regarding documentation, additional information, approvals and denials.
- Serve as business subject matter expert for claims, inventory, and reporting in the new ERP implementation.
- Process all Purchase orders in MX Open for department as requested
SKILLS AND ABILITIES REQUIRED:
- Excellent oral and written communications skills.
- Strong attention to detail and organization in maintaining records and documentation.
- Ability to demonstrate logical thinking in problem solving and sound judgment with customers.
- Professional approach when working with customers, Legal, Finance, and plant personnel.
- Significant transactional and research experience within MX Open ERP system, or equivalent.
- Working knowledge of ISO and TL 9000 quality system requirements desired.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree in business, quality, operations, or a related field, or equivalent experience.
- 2 to 5 years' experience in customer service, inside sales, claims, order management, or quality.
- Experience in wire and cable or industrial manufacturing is preferred.
- Experience with claims, returns, credits, or warranty processes is preferred.
LICENSES OR CERTIFICATIONS:
None required. Progress toward ASQ Certified Quality Auditor (CQA) and Six Sigma Yellow Belt certification is desired.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:
- Microsoft Office (Word, Excel)
- Enterprise (ERP) systems, including order, inventory, and reporting transactions.
- Experience maintaining dashboards and reports desired.
Additional Details :
Superior Essex Communications is a leading manufacturer and supplier of communications cables and accessories, serving the telecommunications, enterprise, and industrial markets. With a strong commitment to sustainability and innovation, the company is dedicated to providing high-quality products that meet the evolving needs of its customers while minimizing environmental impact. For more information, visit superioressexcommunications.com.
The primary role of the Customer Quality & Warranty Specialist is to support the administration of customer claims, returns (RMAs), credits, warranty programs and the ISO and TL 9000 quality systems. This position works alongside the Manager and is developed to assume expanded responsibility, including claim settlement and legal liaison.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of all customer claim activities, including:
- Initial review of information and proper classification of product related complaints, sales errors, price adjustments, stock rotations, freight issues or any other error related to customer satisfaction.
- Return Material Authorization approval and administration ensuring that company policy and procedures are followed.
- Management of all Engineering Services and Technical Complaints activities, including:
- Coordination of bi-weekly reports and meetings
- Customer communication and follow up
- Documentation and submission of warranty/labor claims, including customer legal release letters and payments
- Direct support of Sales in the management of the Stock Rotation Program
- Upload the Customer stock rotations for the processing of RMA's as submitted
- Processing of Scrap Credits according to company guidelines
- Maintain the claims dashboard and prepare claims and warranty reports for management.
- Direct support of the Manufacturing facilities ISO and TL 9000 registrations including:
- Review and update CQP's (Corporate Quality Procedures) and Quality Manual
- Maintain all related documents and procedures on the company internal web site
- Internal audit support
- Management of customer warranty program terms and conditions, including extended and custom warranties.
- Review all submittals for accuracy and submit to Engineering for approval
- Process Warranty letters and Certificates
- Maintain all Warranty information in a document retention system
- Communication with Sales, Rep Firms, Customer and Installation Companies regarding documentation, additional information, approvals and denials.
- Serve as business subject matter expert for claims, inventory, and reporting in the new ERP implementation.
- Process all Purchase orders in MX Open for department as requested
SKILLS AND ABILITIES REQUIRED:
- Excellent oral and written communications skills.
- Strong attention to detail and organization in maintaining records and documentation.
- Ability to demonstrate logical thinking in problem solving and sound judgment with customers.
- Professional approach when working with customers, Legal, Finance, and plant personnel.
- Significant transactional and research experience within MX Open ERP system, or equivalent.
- Working knowledge of ISO and TL 9000 quality system requirements desired.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree in business, quality, operations, or a related field, or equivalent experience.
- 2 to 5 years' experience in customer service, inside sales, claims, order management, or quality.
- Experience in wire and cable or industrial manufacturing is preferred.
- Experience with claims, returns, credits, or warranty processes is preferred.
LICENSES OR CERTIFICATIONS:
None required. Progress toward ASQ Certified Quality Auditor (CQA) and Six Sigma Yellow Belt certification is desired.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:
- Microsoft Office (Word, Excel)
- Enterprise (ERP) systems, including order, inventory, and reporting transactions.
- Experience maintaining dashboards and reports desired.
Additional Details :
Superior Essex Communications is a leading manufacturer and supplier of communications cables and accessories, serving the telecommunications, enterprise, and industrial markets. With a strong commitment to sustainability and innovation, the company is dedicated to providing high-quality products that meet the evolving needs of its customers while minimizing environmental impact. For more information, visit superioressexcommunications.com.
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Entry Level Warranty Analyst Jobs: Frequently Asked Questions
How do I get an entry level warranty analyst job?
Start by building familiarity with warranty processes, claim documentation, and quality tracking tools through coursework, internships, or even volunteer project work. Employers at this level look for strong attention to detail, comfort with spreadsheets or data systems, and the ability to communicate findings clearly. Highlighting any experience reviewing or processing claims, even in an academic or part-time context, gives you a real edge.
Which companies hire entry level warranty analysts?
Companies hiring entry level warranty analysts right now include Dynamic Manufacturing, Astemo, and Ingersoll-Rand, based on current listings on Migrate Mate as of November 2026. At this level, manufacturers, automotive companies, consumer electronics firms, and industrial equipment suppliers tend to post the most openings, as warranty analysis is core to their after-sale operations.
Are there remote entry level warranty analyst jobs?
Yes, though most positions at this level are on-site or hybrid. About 50% of entry level warranty analyst openings are remote or hybrid as of November 2026, reflecting that many employers prefer new analysts to train in-person before working independently. It is still worth filtering for remote-friendly postings if flexibility is a priority.
Are these new grad warranty analyst jobs?
Yes, many of these openings are new grad roles that welcome recent graduates and junior candidates. A posting is new-grad friendly when it lists zero to two years of experience as sufficient, accepts internship or co-op experience, or explicitly invites applicants who are early in their careers. If a job description mentions training programs or mentorship, that is a strong signal it is built for new grads.
Which industries hire the most entry level warranty analysts?
Entry Level warranty analyst roles concentrate in Automotive, Manufacturing, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their products carry formal warranty obligations, creating a steady need for analysts who can process claims, track defect patterns, and support customer resolution workflows.