Entry Level Warranty Coordinator Jobs
New grad warranty coordinator jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship or hands-on coursework can matter more than a long resume. Most openings are on-site roles across Automotive, Manufacturing, and Electronics & Hardware, with employers like Dynamic Manufacturing, Astemo, and Ingersoll-Rand hiring at this level now.
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The primary role of the Customer Quality & Warranty Specialist is to support the administration of customer claims, returns (RMAs), credits, warranty programs and the ISO and TL 9000 quality systems. This position works alongside the Manager and is developed to assume expanded responsibility, including claim settlement and legal liaison.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of all customer claim activities, including:
- Initial review of information and proper classification of product related complaints, sales errors, price adjustments, stock rotations, freight issues or any other error related to customer satisfaction.
- Return Material Authorization approval and administration ensuring that company policy and procedures are followed.
- Management of all Engineering Services and Technical Complaints activities, including:
- Coordination of bi-weekly reports and meetings
- Customer communication and follow up
- Documentation and submission of warranty/labor claims, including customer legal release letters and payments
- Direct support of Sales in the management of the Stock Rotation Program
- Upload the Customer stock rotations for the processing of RMA's as submitted
- Processing of Scrap Credits according to company guidelines
- Maintain the claims dashboard and prepare claims and warranty reports for management.
- Direct support of the Manufacturing facilities ISO and TL 9000 registrations including:
- Review and update CQP's (Corporate Quality Procedures) and Quality Manual
- Maintain all related documents and procedures on the company internal web site
- Internal audit support
- Management of customer warranty program terms and conditions, including extended and custom warranties.
- Review all submittals for accuracy and submit to Engineering for approval
- Process Warranty letters and Certificates
- Maintain all Warranty information in a document retention system
- Communication with Sales, Rep Firms, Customer and Installation Companies regarding documentation, additional information, approvals and denials.
- Serve as business subject matter expert for claims, inventory, and reporting in the new ERP implementation.
- Process all Purchase orders in MX Open for department as requested
SKILLS AND ABILITIES REQUIRED:
- Excellent oral and written communications skills.
- Strong attention to detail and organization in maintaining records and documentation.
- Ability to demonstrate logical thinking in problem solving and sound judgment with customers.
- Professional approach when working with customers, Legal, Finance, and plant personnel.
- Significant transactional and research experience within MX Open ERP system, or equivalent.
- Working knowledge of ISO and TL 9000 quality system requirements desired.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree in business, quality, operations, or a related field, or equivalent experience.
- 2 to 5 years' experience in customer service, inside sales, claims, order management, or quality.
- Experience in wire and cable or industrial manufacturing is preferred.
- Experience with claims, returns, credits, or warranty processes is preferred.
LICENSES OR CERTIFICATIONS:
None required. Progress toward ASQ Certified Quality Auditor (CQA) and Six Sigma Yellow Belt certification is desired.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:
- Microsoft Office (Word, Excel)
- Enterprise (ERP) systems, including order, inventory, and reporting transactions.
- Experience maintaining dashboards and reports desired.
Additional Details :
Superior Essex Communications is a leading manufacturer and supplier of communications cables and accessories, serving the telecommunications, enterprise, and industrial markets. With a strong commitment to sustainability and innovation, the company is dedicated to providing high-quality products that meet the evolving needs of its customers while minimizing environmental impact. For more information, visit superioressexcommunications.com.
The primary role of the Customer Quality & Warranty Specialist is to support the administration of customer claims, returns (RMAs), credits, warranty programs and the ISO and TL 9000 quality systems. This position works alongside the Manager and is developed to assume expanded responsibility, including claim settlement and legal liaison.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of all customer claim activities, including:
- Initial review of information and proper classification of product related complaints, sales errors, price adjustments, stock rotations, freight issues or any other error related to customer satisfaction.
- Return Material Authorization approval and administration ensuring that company policy and procedures are followed.
- Management of all Engineering Services and Technical Complaints activities, including:
- Coordination of bi-weekly reports and meetings
- Customer communication and follow up
- Documentation and submission of warranty/labor claims, including customer legal release letters and payments
- Direct support of Sales in the management of the Stock Rotation Program
- Upload the Customer stock rotations for the processing of RMA's as submitted
- Processing of Scrap Credits according to company guidelines
- Maintain the claims dashboard and prepare claims and warranty reports for management.
- Direct support of the Manufacturing facilities ISO and TL 9000 registrations including:
- Review and update CQP's (Corporate Quality Procedures) and Quality Manual
- Maintain all related documents and procedures on the company internal web site
- Internal audit support
- Management of customer warranty program terms and conditions, including extended and custom warranties.
- Review all submittals for accuracy and submit to Engineering for approval
- Process Warranty letters and Certificates
- Maintain all Warranty information in a document retention system
- Communication with Sales, Rep Firms, Customer and Installation Companies regarding documentation, additional information, approvals and denials.
- Serve as business subject matter expert for claims, inventory, and reporting in the new ERP implementation.
- Process all Purchase orders in MX Open for department as requested
SKILLS AND ABILITIES REQUIRED:
- Excellent oral and written communications skills.
- Strong attention to detail and organization in maintaining records and documentation.
- Ability to demonstrate logical thinking in problem solving and sound judgment with customers.
- Professional approach when working with customers, Legal, Finance, and plant personnel.
- Significant transactional and research experience within MX Open ERP system, or equivalent.
- Working knowledge of ISO and TL 9000 quality system requirements desired.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor's degree in business, quality, operations, or a related field, or equivalent experience.
- 2 to 5 years' experience in customer service, inside sales, claims, order management, or quality.
- Experience in wire and cable or industrial manufacturing is preferred.
- Experience with claims, returns, credits, or warranty processes is preferred.
LICENSES OR CERTIFICATIONS:
None required. Progress toward ASQ Certified Quality Auditor (CQA) and Six Sigma Yellow Belt certification is desired.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:
- Microsoft Office (Word, Excel)
- Enterprise (ERP) systems, including order, inventory, and reporting transactions.
- Experience maintaining dashboards and reports desired.
Additional Details :
Superior Essex Communications is a leading manufacturer and supplier of communications cables and accessories, serving the telecommunications, enterprise, and industrial markets. With a strong commitment to sustainability and innovation, the company is dedicated to providing high-quality products that meet the evolving needs of its customers while minimizing environmental impact. For more information, visit superioressexcommunications.com.
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Entry Level Warranty Coordinator Jobs: Frequently Asked Questions
How do I get an entry level warranty coordinator job?
Focus on roles that list administrative, customer service, or supply chain coursework as acceptable experience. Highlight any internship, co-op, or part-time work where you tracked issues, processed claims, or coordinated between teams. Familiarity with warranty management software or ERP systems is a plus at this stage, and a detail-oriented approach to documentation is what most hiring managers look for in a first warranty coordinator hire.
Which companies hire entry level warranty coordinators?
Companies hiring entry level warranty coordinators right now include Dynamic Manufacturing, Astemo, and Ingersoll-Rand, based on current listings on Migrate Mate as of November 2026. Manufacturers, automotive dealers, and consumer electronics companies tend to hire at this level most consistently, often filling coordinator roles to support warranty claims volume and service department operations.
Are there remote entry level warranty coordinator jobs?
Yes, though most openings at this level are still on-site. About 50% of entry level warranty coordinator openings are remote or hybrid as of November 2026, with hybrid schedules more common than fully remote. On-site positions are typical in manufacturing and dealership settings where in-person coordination with service teams is part of the daily workflow.
Are these new grad warranty coordinator jobs?
Yes, many of the openings here are new grad and junior roles that explicitly welcome candidates with little or no professional experience. A new grad posting typically accepts zero to two years of experience and counts internships, academic projects, or relevant coursework toward that threshold. If a listing mentions an associate or bachelor's degree as the primary requirement without demanding prior warranty experience, it's a strong signal the role is new-grad friendly.
Which industries hire the most entry level warranty coordinators?
Entry Level warranty coordinator roles concentrate in Automotive, Manufacturing, and Electronics & Hardware, based on current listings on Migrate Mate as of November 2026. These sectors generate high volumes of warranty claims tied to product sales, equipment service, or vehicle repairs, which creates steady demand for entry level coordinators who can process documentation, communicate with customers, and support senior staff.