Mid Level Warranty Coordinator Jobs
Mid level warranty coordinator jobs go to professionals ready to own warranty processes end to end, guide junior staff, and resolve complex claims with minimal oversight. Roles are predominantly on-site, concentrated in Electronics & Hardware, Manufacturing, and Technology & Software, with employers like Zaniboni Lighting, ABB, and Capgemini hiring at this level now.
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This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role supervises the Support Administrator and Samples Coordinator. To be successful in this role, you must have strong customer-facing skills, knowledge of electronics, installation, repair skills, and the ability to effectively lead others. This role is required to travel to client sites for troubleshooting and support, mostly domestic US travel, with some international.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
- Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
- Supervise the Samples Coordinator to ensure customer samples, sample briefcases, and show booth products are on schedule and high-quality.
- Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
- Ensure timely and effective customer support via phone, email, or in person is being provided.
- Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
- Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
- Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
- Maintain an organized, clean, and efficient production environment.
- Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
- Report nonconformances to Engineering and the Company Trainer for training and corrective action.
- Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
- 3 years minimum experience as a field technician with low-voltage electronics or fixtures.
- Strong experience with face-to-face customer service; client support is preferred.
- Able to read and interpret schematics, wiring diagrams, layouts, and engineering drawings.
- Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
- Soldering certification is preferred, not required as long as experienced.
- Must be able and willing to interact with customers both written and verbal communications in a professional manner.
- Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
- Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding, or other equipment to access elevated work areas following all safety protocols and using personal protective equipment as required.
DRUG FREE WORKPLACE:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake in a quarterly random screen.
HOURS, COMPENSATION AND BENEFITS:
Full-time, in-house with travel requirements. Salary is negotiable based on certifications, skillset, and experience. After 30-day waiting period, employees become eligible for Medical, Dental, and Vision insurance, paid holidays, and paid time off that increase with longevity.
INTRODUCTION
This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role supervises the Support Administrator and Samples Coordinator. To be successful in this role, you must have strong customer-facing skills, knowledge of electronics, installation, repair skills, and the ability to effectively lead others. This role is required to travel to client sites for troubleshooting and support, mostly domestic US travel, with some international.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
- Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
- Supervise the Samples Coordinator to ensure customer samples, sample briefcases, and show booth products are on schedule and high-quality.
- Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
- Ensure timely and effective customer support via phone, email, or in person is being provided.
- Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
- Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
- Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
- Maintain an organized, clean, and efficient production environment.
- Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
- Report nonconformances to Engineering and the Company Trainer for training and corrective action.
- Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
- 3 years minimum experience as a field technician with low-voltage electronics or fixtures.
- Strong experience with face-to-face customer service; client support is preferred.
- Able to read and interpret schematics, wiring diagrams, layouts, and engineering drawings.
- Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
- Soldering certification is preferred, not required as long as experienced.
- Must be able and willing to interact with customers both written and verbal communications in a professional manner.
- Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
- Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding, or other equipment to access elevated work areas following all safety protocols and using personal protective equipment as required.
DRUG FREE WORKPLACE:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake in a quarterly random screen.
HOURS, COMPENSATION AND BENEFITS:
Full-time, in-house with travel requirements. Salary is negotiable based on certifications, skillset, and experience. After 30-day waiting period, employees become eligible for Medical, Dental, and Vision insurance, paid holidays, and paid time off that increase with longevity.
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Top Industries Hiring
- Electronics & Hardware
- Manufacturing
- Technology & Software
- Consulting & Professional Services
Mid Level Warranty Coordinator Jobs: Frequently Asked Questions
How do I get a mid level warranty coordinator job?
Position your experience around ownership, not just task completion. Highlight claims you managed independently, vendor or supplier relationships you maintained, and any process improvements you drove. Tailor your resume to show familiarity with warranty management systems and cross-functional coordination. Employers at this level want candidates who can step in and reduce oversight needs from day one, so lead with concrete outcomes rather than responsibilities.
Which companies hire mid level warranty coordinators?
Companies hiring mid level warranty coordinators right now include Zaniboni Lighting, ABB, and Capgemini, based on current listings on Migrate Mate as of November 2026. Manufacturers, automotive companies, and consumer goods organizations are among the most consistent employers at this level, often seeking coordinators with hands-on claims and supplier management experience.
Are there remote mid level warranty coordinator jobs?
Yes, though most roles in this field remain on-site or hybrid due to their coordination-heavy nature. About 40% of mid level warranty coordinator openings are remote or hybrid as of November 2026, so options exist for candidates who prefer flexible arrangements. Searching by work setting on Migrate Mate lets you filter to roles that match your preference.
How do I move up to a mid level warranty coordinator role?
Moving from entry level into a mid level warranty coordinator role takes deliberate skill-building over your first few years. Focus on owning warranty claims from intake through resolution, learning your company's warranty management systems thoroughly, and developing supplier communication skills. Demonstrating that you can spot process gaps and fix them without being directed is what gets you recognized for increased responsibility and a mid level title.
Which industries hire the most mid level warranty coordinators?
Mid Level warranty coordinator roles concentrate in Electronics & Hardware, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on warranty programs to manage product quality and customer satisfaction, which drives consistent demand for experienced coordinators who can handle complex claims and vendor relationships with limited supervision.