Account Operations Manager Jobs in Oakland, CA

Account Manager – Security Operations

American Guard Services
Oakland, CA
Full-Time
Salary: $70,304 per year

About American Guard Services

American Guard Services is a nationally recognized security company providing professional security solutions to clients across the United States. We are committed to delivering exceptional service while investing in our employees and fostering opportunities for career growth and leadership development.

Position Summary

American Guard Services is seeking an experienced and results-driven Account Manager to oversee our security operations in Oakland, CA. This leadership role is responsible for managing a large-scale security program, supervising field personnel and leadership staff, maintaining strong client relationships, and ensuring operational excellence across assigned accounts.

Key Responsibilities

• Lead and oversee a security operation consisting of 100+ security professionals and 24-hour Road Supervisors.
• Manage daily operations, staffing, scheduling, and workforce deployment to ensure all posts remain fully staffed.
• Serve as the primary point of contact for clients and maintain strong professional relationships.
• Recruit, train, mentor, and evaluate supervisors and security personnel.
• Conduct site inspections, operational reviews, and performance audits.
• Review scheduling, payroll, labor costs, and staffing metrics to maximize efficiency.
• Respond to after-hours emergencies, client concerns, and critical incidents as needed.
• Collaborate with corporate leadership and internal departments to improve operational performance.
• Ensure compliance with company policies, licensing requirements, and applicable federal, state, and local regulations.

Qualifications

• 3–5 years of management experience in security operations, account management, or multi-site operations leadership.
• Demonstrated experience supervising large teams and managing supervisors or field leaders.
• Strong client relationship management and customer service skills.
• Experience with staffing, scheduling, and operational oversight.
• Experience with workforce management platforms such as TrackTik or similar systems is preferred.
• Excellent leadership, communication, organizational, and conflict resolution skills.
• Valid driver's license with a clean driving record.
• Ability to travel between assigned locations and respond to operational needs outside normal business hours when required.

Benefits

• Competitive salary
• Opportunities for career growth and advancement
• Professional development and leadership opportunities
• Supportive and collaborative work environment
• Comprehensive benefits package (where applicable)

Join American Guard Services and help lead one of the industry's premier security operations while making a meaningful impact on our clients, employees, and communities.

Pay: $70,304.00 per year

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person