Application Support Analyst Jobs in Arizona

Job Description

Staff Position Description

Position Title: Clinical Application Analyst 3
Position Code: AnalystCA3-8135
Department: Information Systems
Safety Sensitive: Yes
Reports to: IS Application Support Manager
Exempt Status: Yes

Position Purpose

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance. The Clinical Applications Analyst 3 supports the core functions of the enterprise business systems to enable cost-effective, high quality and safe patient care. This position assists customers with design, implementation, work-flow optimization, and issue resolution of supported applications. Provides standardization direction for products aligning the application version and workflow with current standards. The Clinical Application Analyst 3 will be responsible for providing support, and problem resolution within the Clinical Applications portfolio. This position will help lead system implementations, perform project management, systems development/upgrades, and staff training. May assist in budgetary and strategic planning, and will be a Financial/Business/Technical liaison. Must be able to write detailed technical and non-technical documentation. Must have excellent customer service skills, and the ability to effectively provide support remotely. This position shares in the Business Applications on call rotation.

Key Responsibilities

This is a customer facing position responsible for providing support for his/her area of responsibility. The Clinical Applications Analyst 3 will round with clinical department designees as assigned in support of high levels of customer service, systems administration, and development. In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware. This position will be responsible to train technical and non-technical staff, as well as write detailed documentation and training materials. This position is responsible for developing, creating, and modifying clinical applications software or specialized utility programs. This includes:

• Obtain requirements through discovery, document analysis, business process descriptions and use cases, research scenarios, tasks, and workflow.
• Push creative thinking beyond the boundaries of existing industry practices and client mindsets by asking thought provoking and clarifying questions.
• Evaluate and reconcile information gathered from multiple sources; distinguish user requests from underlying needs, create quality requirements documentation.
• Understand the necessity of project standards and apply them consistently; promote best practice application.
• Assists in the timely completion of large, complex projects, including timeline development and maintenance. Assists in the coordination of activities and data collection with requesting clinical units.
• Assists in the definitions test conditions. Helps develop accurate and complete test plans.
• Prioritize tasks effectively and manage multiple internal and external projects.
• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
• This position acts as an interface and point of liaison between the Business community and Health Information Technology.
• The Clinical Applications Analyst 3 must be organized and will work with some independence: frequently interacting with clinicians, hospital staff and others in the Information Systems department. To properly support staff, some travel between campuses and physician offices is required. Some interstate travel may be required.
• All duties should be carried out contributing to high system availability, company-wide projects, increased productivity, and security while keeping expenses within budget.

Customer Service

- Provides excellent customer service as reported by IS customers, especially within the IS Department.
- Adheres to the Behavioral Expectations Agreement.
- Projects and delivers an attitude of pro-active problem solving.
- Recognizes relationships with others is imperative to success.
- Reaches across groups within IS and across user communities to facilitate communications and rapport between all involved parties.
- Chooses to act in the best interests of others.
- Exhibits flexibility and innovation when working on solutions.
- Able to develop and maintain credibility with all customers.
- Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.
- Assists customers with implementation, work-flow identification, and issue resolution of supported applications.

Quality of Work

- Works with the user community in satisfying their needs. Effectively manages work orders and/or project assignments. Meets project deadlines.
- Encourages the user community to actively participate in developing requirements, testing, and acceptance of the system.
- Effectively consults with other IS personnel to determine database requirements, equipment compatibility, and operating objectives.
- Maintains awareness of current technology.
- Able to diagnose and solve problems often spanning multiple environments in a business area.
- Demonstrates good verbal and written communication skills; documents and reports are clear and concise.
- Exhibits Initiative, Organization, and Time Utilization skills.

Quantity of Work

- Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.
- Consistently demonstrates the ability to adapt to changes in the work load. Regularly accepts additional work and always is willing to adapt to changing priorities.

Qualifications

Education: Bachelor’s degree in Nursing or other Healthcare related field strongly preferred. Certification or experience will be considered in lieu of a degree.

Experience

- A minimum of 5 years application support experience, preferably in Healthcare; or a minimum of 5 years in patient care, ancillary or revenue cycle departments; or currently employed with KHI, in good standing, as a Clinical Applications Analyst 2 for a minimum of one year and meeting goal expectations to progress.
- Proven experience working with multidisciplinary workgroups, departments, and individuals. Works with these groups in administering, designing, and implementing/supporting systems at KRMC.
- Responsible for or participated on teams responsible for the build and maintenance of data and tables within systems.

Skills And Knowledge

- Demonstrated high level analytic, implementation, and troubleshooting skills over a broad range of systems.
- Possesses the ability to extract data from databases in support of clinical, financial, or statistical needs.
- Understanding of clinical/business workflow, systems integration, HL7, and security.
- Must be familiar in HIPAA/HITEC and Meaningful Use.
- Must be a strong team player with strong people skills.
- Ability to communicate technical information to non-technical personnel.
- Must possess excellent verbal and written communication skills.
- Must have the ability to analyze and apply theory to practice skills.
- Ability to work with others to create the best possible results is essential.
- Must possess the ability to maintain composure in difficult and stressful situations.

Preferences

Certification/Licensure: PMP certification or eligibility preferred.

Special Position Requirements

Exposure Categories: Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.

Work Requirements

- Must be able to stand and/or walk for periods of 2 hours or more.
- The minimum work week requirement is 40 hours per week.

Created/Revised: 5/2018; 3/5/2021