Customer Success Jobs in Arizona

INTRODUCTION

The Manager, Customer Success’s primary function is to ensure Hanger’s Orthotic and Prosthetic Custom Fabrication process exudes consistent workflow, interface, and response to our external customers. This role is responsible for defining and managing the implementation and execution of Customer Support programs and policies for Hanger’s customers; driving changes that foster a culture of continuous improvement, streamlining processes, and enabling positive customer experiences.

This role is customer-facing and serves as a critical escalation point for service issues, supporting customers through their journey from prospect to active client while delivering a seamless and exceptional experience.

ROLE AND RESPONSIBILITIES

- Build service team to ensure highest levels of customer interactions
- Drive process standardization, reputation management, customer retention and growth
- Manage various channels of customers communication
- Analyze customer feedback, complaints or questions and make recommendations
- Conduct analysis of existing processes and introduce new and existing tools that will effectively improve work processes and outcomes
- Build industry and technical knowledge of O&P and apply to service levels

Approximately 20% travel for onsite collaboration with HFN Customer Service teams and leaders and to understand our product portfolio and processes.

BASIC QUALIFICATIONS

- Bachelor’s degree in Business Administration or equivalent
- Minimum five years’ experience in healthcare sales support or related distribution sales support
- Two years supervisory experience

PREFERRED QUALIFICATIONS

- Four years supervisory experience is preferred
- Supervising/managing experience in a multi-site environment is preferred