Support Analyst Jobs in Arizona

Description

This position will oversee the coordination and logistics of Council meetings, workshops, retreats, conferences, and official events; coordinate onboarding and orientation activities for elected officials; assist in the development and implementation of administrative procedures and strategic initiatives; and monitor compliance with applicable statutory requirements, ethics standards, Open Meeting Law, and Town policies. The position also requires proactive collaboration with internal departments and external stakeholders, independent analysis of complex issues, the ability to exercise sound judgment and political acumen, and the handling of confidential and politically sensitive matters with a high degree of discretion.

APPLICATION PROCESS - IMPORTANT INFORMATION - PLEASE READ
In addition to completing the online application, a resume must be attached in the online application process for an application to be considered complete and move forward for further consideration.

The starting salary for the Management Analyst is anticipated to be between $82,353 and $100,883 depending upon qualifications, experience, education, licenses, training, and internal equity considerations.

IMPORTANT DATES

• This recruitment closes August 30th.
• First round of interviews are anticipated to take place the week of September 7th.
• Second round of interviews for finalists are anticipated to take place on September 16th.
• Expected start date is October 2026 for the successful candidate.

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

Examples of Duties

• Monitors and keeps abreast of applicable Federal, state and local laws, codes, rules, regulations, standards, policies and procedures related to assigned programmatic area(s); identifies proposed changes and determines impact; communicates proposed and/or approved changes; monitors and assists in ensuring Town compliance.
• Develops staff reports, presentations, resolutions and briefings to Council and other Boards/Commissions; coordinates calendars, meetings, workshops, retreats and/or events; develops agendas; and provides information to appropriate internal staff for public posting.
• Assists with the preparation of budget reports; advises departments and divisions on budget problems, policies, and procedures and assists them in the maintenance of property and budgetary controls.
• Studies complex operational and/or programmatic problems and makes recommendations on improvements; evaluates recommended changes in organization, policy, and procedures and reports on the merits of the recommendations.
• Researches, analyzes and responds to inquiries and concerns; serves as liaison between residents and assigned department.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Performs extensive research for special project or assigned programmatic area(s); collects information on operational and administrative problems and performs comprehensive analysis; synthesizes information and makes recommendations on policy issues; prepares comprehensive administrative, operational, and statistical reports or manuals for use by internal and/or external organizations.
• Prepares quarterly and annual reports applicable to assigned area of responsibility and submits to appropriate internal departments or external agencies; may serve as a liaison between applicable external agencies and the Town.
• Prepares reports of program/division/department activities and trends.
• Attends various meetings to function as a representative for a division/department/Town; coordinates division/department retreats and on-site trainings; facilitates and speaks at conferences and workshops; prepares and gives presentations.
• Reviews, responds to and resolves a variety of requests or complaints from employees and/or the general public requiring interpretation of regulations, policies and procedures; research background and confer with management and legal counsel to determine the Town’s position on the issue; communicates with parties involved; coordinates/implements solutions to resolve problems.
• Assists in the preparation and administration of division/department budgets; assists in the development, interpretation and administration of department goals, objectives, policies, and procedures.
• Makes presentations to a variety of internal and external stakeholders.
• Responds to requests for information from a variety of agencies, internal departments, and/or external constituents.
• Performs related work as assigned.

When assigned to Council Support, additional duties include:

• Serves as a strategic liaison between the Mayor and Town Council, Town Manager's Office, Town departments, community stakeholders and residents to facilitate communication, coordinate initiatives and support Council priorities.
• Coordinates the development and execution of Council initiatives, strategic projects, and special assignments; collaborates across departments to monitor progress, identify issues, and ensure timely completion of assigned objectives.
• Researches, analyzes and responds to constituent inquiries, requests, and complex community issues requiring coordination among multiple departments; evaluates trends and recommends process improvements to leadership.
• Maintains systems for tracking constituent concerns, Council requests, assignments, and follow-up activities; analyzes trends and prepares reports identifying emerging issues, service opportunities, and operational improvements.
• Coordinates and manages Council meetings, workshops, retreats, strategic planning sessions, conferences, and official events, ensuring logistical readiness and alignment with organizational priorities.
• Represents the Town, Mayor and Town Council at meetings, conferences and stakeholder meetings as assigned; prepares reports and communicates outcomes to leadership.
• Assists in the development, implementation, and evaluation of administrative procedures, operational practices, and strategic initiatives supporting the Mayor and Town Council.
• Coordinates onboarding, orientation, transition activities, and ongoing administrative support for elected officials, ensuring compliance with statutory requirements, ethics, Open Meeting Law, and Town policies.
• Exercises a high degree of discretion, diplomacy, political acumen, and independent judgment while managing confidential, politically sensitive, and high-profile matters involving elected officials, executive leadership, and community stakeholders.

Typical Qualifications

• Municipal administration principles, practices, and procedures;
• Principles, practices and techniques related to professional level oral and written communications;
• Regulations in assigned area of responsibility;
• Operational processes and procedures in assigned area of responsibility;
• Complex mathematical calculations;
• Reading, comprehending and applying complex technical, legal, scientific and other related documents;
• Design principles in assigned area of responsibility;
• Public involvement processes including meeting posting and notices, media, public relations, meeting organization, and open meeting laws;
• Research and statistical methods and techniques used in public administration;
• Project administration;
• Customer service principles;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Principles and practices in assigned area of responsibility;
• Applicable Federal, state and local laws, codes, ordinances, rules and regulations.

• Planning, organizing, preparing, and presenting information, both verbally and in writing, for various audiences;
• Performing complex integrative mathematical calculations;
• Reading and interpreting complex technical, legal and scientific literature;
• Administering contracts;
• Listening and communicating effectively and tactfully with various audiences;
• Exercising resourcefulness when addressing and resolving problems;
• Making complex decisions and interpretation in accordance with established rules, policies and procedures;
• Researching, analyzing, and preparing information and/or recommendations;
• Maintaining confidentiality and exercising good judgment in handling sensitive information;
• Analyzing complex data, drawing logical conclusions and make sound decisions and recommendations based on findings;
• Interpreting, applying and explaining applicable Federal, state and local laws, codes, ordinances, rules and regulations;
• Using computers and related software applications;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.
• Adapting to a rapidly changing and demanding work environment

The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.

Major Benefits for Full-Time Employees
(Employees choose the benefits that best meet their needs.)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pre-tax unreimbursed medical and dependent care flexible spending accounts
• Arizona State Retirement System membership
• Short-term and Long-term disability insurance for the employee
• Town-paid basic life insurance
• Optional employee-paid employee and dependent supplemental life insurance
• Commuter life insurance for business travel and travel to and from work
• Deferred compensation plan (457) with employer match
• Retirement Health Savings Account
• Optional enrollment in Identity Protection Program
• Paid holidays, plus one floating holiday annually
• Vacation leave hours annually
• Four weeks of Paid Parental Leave
• Optional income replacement insurance
• Worker's compensation insurance
• Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
• Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
• Direct deposit of paychecks
• Wellness Programs with incentives