Client Services Manager Jobs in Arizona
Client Services Manager jobs in Arizona are in steady demand, concentrated in financial services, healthcare administration, technology, and business process outsourcing, with openings ranging from entry-level associate manager roles to senior director-track positions. The heaviest hiring activity is in Phoenix, Scottsdale, and Tempe, where employers like American Express, Banner Health, and Axon Enterprise maintain large operations and regularly staff client-facing management teams. The most sought-after specialties in Arizona right now are account retention management, enterprise client onboarding, and healthcare client relations. Scan the live roles below and apply to whichever ones fit.
Find Client Services Manager JobsOverview
Open roles21
Top employerHaga Kommer
Top cityScottsdale, AZ
Cities hiring8
Work type50% On-site
Top credentialBachelor's degree
Showing 4 of 21+ Client Services Manager jobs
Engineering Program and Client Services Manager
We won't show you this job again
Added 3d ago
Real Time Consulting, LLC
Engineering Program and Client Services Manager
Phoenix, Arizona
Added 3d ago
Manager - Employment / Client Services
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Added 1w ago
Empowering Services
Manager - Employment / Client Services
Kingman, Arizona
Added 1w ago
Client Solutions Director - Services Sales
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Added 1w ago
Insight
Client Solutions Director - Services Sales
Chandler, Arizona
Added 1w ago
Technology Unit Manager (Client Services) - ITS (Prescott)
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Added 1w ago
Yavapai County Government
Technology Unit Manager (Client Services) - ITS (Prescott)
Prescott, Arizona
Added 1w ago
Added 3d ago
Engineering Program and Client Services Manager
Real Time Consulting, LLC·Phoenix, Arizona
Job functions:
Master's degree in business administration
Job Description
REAL TIME CONSULTING (An RTCo Company)—POSITION DESCRIPTION
JOB TITLE: Engineering Program and Client Services Manager
REPORTS TO: Chief Operating Officer (COO)
POSITION RESPONSIBILITIES:
Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.
As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.
For the success of this position, 7 specific focus areas have been identified.
1. Customer Relations and Satisfaction
To ensure the individual’s contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance:
JOB TITLE: Engineering Program and Client Services Manager
REPORTS TO: Chief Operating Officer (COO)
POSITION RESPONSIBILITIES:
Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.
As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.
For the success of this position, 7 specific focus areas have been identified.
1. Customer Relations and Satisfaction
- Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings
- Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
- Balance customer needs, RTC objectives and resources to ensure objectives are aligned
- Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
- Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
- Provide weekly program progress status and maintain active internal team communication on changes (meetings)
- Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities
- Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
- Identify staff member qualification criteria per program skill requirements
- Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
- Prescreen / Interview and select candidates according to customer requirements and budget
- Identify the program staff structure to ensure maximum performance
- Identify supporting functional staff needs
- Set role and performance expectations and provide continual performance feedback
- Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
- Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed
- Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
- Regularly evaluate current workflow processes; assist and assure the teams work as efficiently as possible
- Manage team capacities to help the team manage their bandwidth
- Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients
- Meet multiple customer and company requirements while balancing the multiple roles of differing priorities.
- Execute timely and clearly communicate decisions and recommendations
- Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success
- Address business challenges and identify continual improvement
- Drive data-based decision-making throughout the program
- Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.
- Assess program risks and develop strategies for dealing with potential and identified risks
- Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers
- Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
- When programs require, ensure all quality requirements for the customer and regulatory agencies are met
- Manage all program and customer changes and issues
- Oversee the development of the program plans and critical milestones
- Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions
- Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
- Lead and manage contract proposals and negotiations to develop win – win solutions
- Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance
- Create and manage program to financial pro-forma expectations
- Control costs and related timing to maximize program results (client needs and profit)
- Identify/communicate risks and implement appropriate risk mitigation actions
- Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending
To ensure the individual’s contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance:
- Proposal turn time and close trend
- Organic growth targeted metrics
- Program-committed Revenue and Gross Margin
- Customer Satisfaction survey results
- Engineer engagement and sustainability
- On Time Delivery of all customer program milestones
- Bachelor’s degree in Engineering, Computer Science, Business or other technical area
- Aerospace Industry experience Highly Preferred
- Avionics Industry experience Highly Preferred
- Knowledge and experience with ARP4754 and DO178
- 10 Years relevant Management experience in a Program Management capacity overseeing inhouse or client projects with 5 or more team members (individual contributors and/or managers)
- 10 Years of employee management experience of multidisciplinary engineers
- 10 Years Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution
- PMP certification a plus
- MBA a plus
- Sharp and professional appearance, demeanor and communication with clients
- Self-directed, organized, detail oriented
- History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
- Must be able to work effectively in a team environment and will collaborate closely with the RTCo staff
- Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
- Motivate when needed and hold staff members accountable
- Dynamic thinker, identify risks, and create & implement solutions
- Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
- Be open to suggestions and self-improvement; desire to constantly develop skills
- Perseverance with assigned tasks and projects, stay focused with strong discipline
- Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions
ABOUT REAL TIME CONSULTING
Real Time Consulting (RTC), a Real Time Companies business, is an engineering consulting firm serving the aerospace, aviation, defense, and advanced technology industries since 1997. We provide experienced engineering consultants who help clients design, develop, integrate, test, certify, and sustain complex, mission-critical systems.
Our engineers average more than 15 years of industry experience and are known for delivering innovative, reliable, and high-quality engineering solutions. We have built lasting client relationships through technical excellence, integrity, responsiveness, and a commitment to delivering results.
WHY JOIN RTC?
RTC is a small, highly collaborative company where every employee makes a meaningful impact. We value accountability, teamwork, initiative, and continuous learning, and we trust our employees to take ownership of their work while supporting one another's success.
If you're a motivated professional who enjoys solving challenging problems, producing high-quality work, and contributing in a fast-paced, entrepreneurial environment, you'll find opportunities to grow your career at RTC.
BENEFITS - Eligible employees enjoy a competitive benefits package that includes:
WHY YOU’LL BE SUCCESSFUL - Our most successful team members consistently demonstrate:
Please be aware that Real Time Companies does not sponsor employment-based visas. Additionally, certain positions with Real Time Companies that involve work with government entities may have more restrictive employment status requirements, such as U.S. citizenship, based on security clearance requirements or other governmental requirements. An Equal Opportunity Employer M/F/D/VReal Time Consulting (RTC), a Real Time Companies business, is an engineering consulting firm serving the aerospace, aviation, defense, and advanced technology industries since 1997. We provide experienced engineering consultants who help clients design, develop, integrate, test, certify, and sustain complex, mission-critical systems.
Our engineers average more than 15 years of industry experience and are known for delivering innovative, reliable, and high-quality engineering solutions. We have built lasting client relationships through technical excellence, integrity, responsiveness, and a commitment to delivering results.
WHY JOIN RTC?
RTC is a small, highly collaborative company where every employee makes a meaningful impact. We value accountability, teamwork, initiative, and continuous learning, and we trust our employees to take ownership of their work while supporting one another's success.
If you're a motivated professional who enjoys solving challenging problems, producing high-quality work, and contributing in a fast-paced, entrepreneurial environment, you'll find opportunities to grow your career at RTC.
BENEFITS - Eligible employees enjoy a competitive benefits package that includes:
- Competitive compensation
- Paid Time Off (PTO) and Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Flexible work arrangements, where business needs permit
- Professional yet casual work environment
- Opportunities for professional growth
WHY YOU’LL BE SUCCESSFUL - Our most successful team members consistently demonstrate:
- Integrity, accountability, and professionalism
- Strong communication and collaboration skills
- Initiative, sound judgment, and adaptability
- Excellent organization and attention to detail
- A commitment to quality and continuous improvement
- A customer-focused mindset with a passion for helping others succeed
Real Time Consulting, LLC
Engineering Program and Client Services Manager
Phoenix, Arizona
Added 3d ago
Job functions:
Master's degree in business administration
Job Description
REAL TIME CONSULTING (An RTCo Company)—POSITION DESCRIPTION
JOB TITLE: Engineering Program and Client Services Manager
REPORTS TO: Chief Operating Officer (COO)
POSITION RESPONSIBILITIES:
Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.
As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.
For the success of this position, 7 specific focus areas have been identified.
1. Customer Relations and Satisfaction
To ensure the individual’s contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance:
JOB TITLE: Engineering Program and Client Services Manager
REPORTS TO: Chief Operating Officer (COO)
POSITION RESPONSIBILITIES:
Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.
As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.
For the success of this position, 7 specific focus areas have been identified.
1. Customer Relations and Satisfaction
- Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings
- Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
- Balance customer needs, RTC objectives and resources to ensure objectives are aligned
- Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
- Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
- Provide weekly program progress status and maintain active internal team communication on changes (meetings)
- Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities
- Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
- Identify staff member qualification criteria per program skill requirements
- Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
- Prescreen / Interview and select candidates according to customer requirements and budget
- Identify the program staff structure to ensure maximum performance
- Identify supporting functional staff needs
- Set role and performance expectations and provide continual performance feedback
- Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
- Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed
- Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
- Regularly evaluate current workflow processes; assist and assure the teams work as efficiently as possible
- Manage team capacities to help the team manage their bandwidth
- Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients
- Meet multiple customer and company requirements while balancing the multiple roles of differing priorities.
- Execute timely and clearly communicate decisions and recommendations
- Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success
- Address business challenges and identify continual improvement
- Drive data-based decision-making throughout the program
- Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.
- Assess program risks and develop strategies for dealing with potential and identified risks
- Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers
- Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
- When programs require, ensure all quality requirements for the customer and regulatory agencies are met
- Manage all program and customer changes and issues
- Oversee the development of the program plans and critical milestones
- Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions
- Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
- Lead and manage contract proposals and negotiations to develop win – win solutions
- Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance
- Create and manage program to financial pro-forma expectations
- Control costs and related timing to maximize program results (client needs and profit)
- Identify/communicate risks and implement appropriate risk mitigation actions
- Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending
To ensure the individual’s contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance:
- Proposal turn time and close trend
- Organic growth targeted metrics
- Program-committed Revenue and Gross Margin
- Customer Satisfaction survey results
- Engineer engagement and sustainability
- On Time Delivery of all customer program milestones
- Bachelor’s degree in Engineering, Computer Science, Business or other technical area
- Aerospace Industry experience Highly Preferred
- Avionics Industry experience Highly Preferred
- Knowledge and experience with ARP4754 and DO178
- 10 Years relevant Management experience in a Program Management capacity overseeing inhouse or client projects with 5 or more team members (individual contributors and/or managers)
- 10 Years of employee management experience of multidisciplinary engineers
- 10 Years Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution
- PMP certification a plus
- MBA a plus
- Sharp and professional appearance, demeanor and communication with clients
- Self-directed, organized, detail oriented
- History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
- Must be able to work effectively in a team environment and will collaborate closely with the RTCo staff
- Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
- Motivate when needed and hold staff members accountable
- Dynamic thinker, identify risks, and create & implement solutions
- Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
- Be open to suggestions and self-improvement; desire to constantly develop skills
- Perseverance with assigned tasks and projects, stay focused with strong discipline
- Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions
ABOUT REAL TIME CONSULTING
Real Time Consulting (RTC), a Real Time Companies business, is an engineering consulting firm serving the aerospace, aviation, defense, and advanced technology industries since 1997. We provide experienced engineering consultants who help clients design, develop, integrate, test, certify, and sustain complex, mission-critical systems.
Our engineers average more than 15 years of industry experience and are known for delivering innovative, reliable, and high-quality engineering solutions. We have built lasting client relationships through technical excellence, integrity, responsiveness, and a commitment to delivering results.
WHY JOIN RTC?
RTC is a small, highly collaborative company where every employee makes a meaningful impact. We value accountability, teamwork, initiative, and continuous learning, and we trust our employees to take ownership of their work while supporting one another's success.
If you're a motivated professional who enjoys solving challenging problems, producing high-quality work, and contributing in a fast-paced, entrepreneurial environment, you'll find opportunities to grow your career at RTC.
BENEFITS - Eligible employees enjoy a competitive benefits package that includes:
WHY YOU’LL BE SUCCESSFUL - Our most successful team members consistently demonstrate:
Please be aware that Real Time Companies does not sponsor employment-based visas. Additionally, certain positions with Real Time Companies that involve work with government entities may have more restrictive employment status requirements, such as U.S. citizenship, based on security clearance requirements or other governmental requirements. An Equal Opportunity Employer M/F/D/VReal Time Consulting (RTC), a Real Time Companies business, is an engineering consulting firm serving the aerospace, aviation, defense, and advanced technology industries since 1997. We provide experienced engineering consultants who help clients design, develop, integrate, test, certify, and sustain complex, mission-critical systems.
Our engineers average more than 15 years of industry experience and are known for delivering innovative, reliable, and high-quality engineering solutions. We have built lasting client relationships through technical excellence, integrity, responsiveness, and a commitment to delivering results.
WHY JOIN RTC?
RTC is a small, highly collaborative company where every employee makes a meaningful impact. We value accountability, teamwork, initiative, and continuous learning, and we trust our employees to take ownership of their work while supporting one another's success.
If you're a motivated professional who enjoys solving challenging problems, producing high-quality work, and contributing in a fast-paced, entrepreneurial environment, you'll find opportunities to grow your career at RTC.
BENEFITS - Eligible employees enjoy a competitive benefits package that includes:
- Competitive compensation
- Paid Time Off (PTO) and Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Flexible work arrangements, where business needs permit
- Professional yet casual work environment
- Opportunities for professional growth
WHY YOU’LL BE SUCCESSFUL - Our most successful team members consistently demonstrate:
- Integrity, accountability, and professionalism
- Strong communication and collaboration skills
- Initiative, sound judgment, and adaptability
- Excellent organization and attention to detail
- A commitment to quality and continuous improvement
- A customer-focused mindset with a passion for helping others succeed
See All 21 Client Services Manager Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
Find Client Services Manager JobsClient Services Manager Jobs by City in Arizona
Where Arizona roles are concentrated, by current openings.
Scottsdale
6 jobsMesa
4 jobsPhoenix
4 jobsTempe
2 jobsTucson
2 jobsKingman
1 jobChandler
1 jobPrescott
1 jobClient Services Manager Job Market in Arizona
A snapshot from current Arizona openings, updated as new roles post.
Who's Hiring
H
What Arizona Employers Look For
The qualifications that appear most often in client services manager jobs across Arizona.
- Bachelor's degree in business administration, communications, or a related field required
- Three or more years of client-facing account management or customer success experience
- Demonstrated ability to manage and grow a portfolio of business accounts
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interactions
- Experience leading or mentoring a team of client services representatives or coordinators
Client Services Manager Jobs in Arizona: Frequently Asked Questions
How do you become a client services manager in Arizona?
Most Arizona employers expect a bachelor's degree in business, communications, or a related discipline combined with several years of client-facing experience, often in account management, customer success, or inside sales. Arizona does not require a state license for this role. Candidates who strengthen their profile with certifications such as the Certified Customer Experience Professional designation or Salesforce Administrator credentials tend to move through hiring pipelines faster at large Phoenix-area employers.
Which companies hire client services managers in Arizona?
Employers hiring client services managers in Arizona right now include Haga Kommer, TSMC, and Insight, based on current listings on Migrate Mate as of November 2026. Arizona's concentration of financial services firms, healthcare systems, and technology companies means openings appear consistently throughout the year rather than in seasonal waves.
Which Arizona cities have the most client services manager jobs?
Scottsdale, Mesa, and Phoenix account for the largest share of client services manager openings in Arizona. Phoenix dominates because it serves as the regional headquarters for major financial institutions, insurance carriers, and business services firms, while Scottsdale and Tempe attract technology and healthcare employers whose client management teams are based locally rather than distributed.
Are there remote client services manager jobs in Arizona?
Yes, and more than many comparable management roles, since client services work is largely communication-driven and does not require a physical presence with clients. About 50% of client services manager openings tied to Arizona are remote or hybrid as of November 2026, reflecting how widely Arizona-based firms have adopted flexible arrangements. Roles focused on enterprise account retention and digital platform support are the most consistently remote.
How can I get hired as a client services manager in Arizona with little or no experience?
The most realistic entry path is a client services coordinator or customer success associate role at a Phoenix or Scottsdale employer, then a lateral move into management after demonstrating account ownership. Large Arizona employers such as American Express and Banner Health run structured associate development programs that place candidates without prior management experience on a defined promotion track. Building a Salesforce Administrator certification before applying gives candidates a concrete edge in Arizona's technology and financial services hiring pools.
Where can I find and apply to client services manager jobs in Arizona?
You can find and apply to client services manager jobs in Arizona on Migrate Mate, which lists current Arizona openings updated in real time. Search the available roles, identify the ones that match your background and preferred location within Arizona, and apply directly to each position that fits.
See All 21 Client Services Manager Jobs in Arizona
Find roles in Arizona that match your experience and apply in just a few clicks.
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