Client Services Manager Jobs in Arizona

Arizona Burn Foundation (ABF) improves the quality of life for burn survivors and their families, while promoting burn prevention advocacy and education. We are seeking an experienced, compassionate, and highly organized Client Care Services Manager to provide direct client care and case management services to burn survivors and their families while providing leadership and supervision to ABF’s Client Care Services team.

Position Overview

The Client Care Services Manager will report directly to the ABF CEO and provides leadership and oversight for ABF’s Client Care Services Team while providing direct support and case management to burn survivors and their families.

This position maintains an active client caseload, participates in ABF’s crisis care response, assists families during hospitalization and recovery, coordinates resources and referrals, and provides ongoing support throughout a survivor’s healing journey.

In addition to direct client care responsibilities, the Client Care Services Manager supervises Client Care Services staff, including a remote team member, and works collaboratively with ABF staff, healthcare providers, community partners, and volunteers to ensure burn survivors and families receive compassionate, coordinated, and high-quality services.

The ideal candidate is a trauma-informed social work professional who is passionate about supporting burn survivors, skilled in case management and crisis response, and able to provide strong leadership to a growing Client Care Services team.

Key Roles and Responsibilities

• Manage an active caseload of burn survivors and families, serving as the primary support person throughout the recovery journey. Provide consistent and compassionate emotional support through regular hospital and clinic visits, phone calls, or virtual meetings.
• Assess client needs and coordinate support through provision of lodging, transportation, meal vouchers, community resources, peer support, therapy, school re-entry, participation in ABF camps, and more.
• Maintain accurate, timely, and confidential client documentation and case notes, and provide timely reports to ABF staff regarding client numbers, meaningful interactions, and services provided.
• Ensure client services are provided in a compassionate, culturally responsive, and mission-driven manner.
• Supervise, support, and mentor Client Care Services staff, including one remote staff member based in Tucson, providing guidance related to client interactions, workload management, documentation, and professional development. Travel to Tucson monthly to provide in-person support to the Tucson team member and build and maintain relationships with Banner – University Medical Center Burn Center staff and other healthcare partners.
• Collaborate with Arizona Burn Center at Valleywise Health staff, including social workers, surgeons, nurses, and rehabilitation teams, to coordinate comprehensive care and support services for burn survivors and families. Regularly participate in weekly interdisciplinary rounds meetings and lead monthly Working Group meetings to actively solve challenges impacting burn survivors and families, while improving communication between both entities.
• Collaborate with ABF staff to ensure clients are connected to appropriate programs, resources, and services.
• Support planning efforts for client-centered social events including camps, holiday parties, family picnics, and burn survivor specific events. Duties include assisting with logistics, vendor and volunteer coordination, client outreach, and event-day operations.
• Oversee the quality, effectiveness, and consistency of Client Care Services, client needs, service gaps, and opportunities for program improvement, assisting with Client Care Services budgeting and financial planning.
• Build and maintain positive relationships with healthcare providers, burn centers, community organizations, and other service partners.
• Communicate regularly with the CEO regarding client needs, updates, staffing concerns, and opportunities for improvement.
• Participate in a rotating on-call schedule shared among Client Care Services team members to provide limited support services to hospitalized clients and families during assigned weekends.
• Perform other duties as assigned.

Qualifications and Experience

• Master of Social Work (MSW) required.
• Minimum of 3 years of experience in social work, case management, crisis response, or related client services.
• Demonstrated ability to manage stressful situations tactfully, resolve conflicts, maintain confidentiality, and follow organizational protocols with professionalism.
• Experience serving diverse populations in trauma-informed care settings, with knowledge of Phoenix-area resources for families in need.
• Experience with case management, referral services, financial assistance procedures, and maintaining accurate client databases and documentation.
• Ability to work independently and take initiative, with experience coordinating, camps, retreats, and nonprofit program planning, implementation, and evaluation.
• Experience supervising, mentoring, or managing staff.
• Excellent written and verbal communication skills; bilingual English/Spanish preferred.

Travel and Other Requirements

• Valid driver's license and reliable transportation is required.
• This role requires frequent travel throughout the Phoenix metropolitan area and occasional travel across Arizona to support clients, families, healthcare partners, events, camps, fundraising activities, and other mission-driven initiatives, with responsibilities spanning both office and field-based work. Includes a monthly visit to Tucson to provide in-person support to the Tucson team member and build/maintain relationships with Tucson healthcare partners.
• Occasional air travel may be required for out-of-state conferences or events.
• Must be able to sit, stand, walk, and occasionally lift or move equipment as needed; reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the position.
• Flexibility working evenings and weekends for events is required.

Miscellaneous

• This is a full-time, exempt position with a salary range of $65,000 - $70,000 annually.
• ABF provides comprehensive health benefits and retirement package.
• A pre-employment background check is required, and a 90-day introductory period is observed for all positions.

How to Apply: Email a cover letter and resume to: programs@azburn.org. The application deadline is September 1, 2026.

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you possess a Master of Social Work (MSW) degree?
• How many years of professional experience do you have in social work, case management, crisis response, or related client services?

Work Location: In person