Customer Success Engineer Jobs in Arizona

About Capital Weld Cleaners

Capital Weld Cleaners is a Gilbert, Arizona-based manufacturer of equipment used in the welding industry providing equipment to fabricators that weld stainless steel. We serve end users, distributors, and representative organizations throughout the United States and international markets. Our products help metal fabricators clean, finish, and passivate stainless-steel welds efficiently and professionally.

About the position

This role is responsible for helping customers succeed after purchasing a CWC machine. The specialist will guide new customers through onboarding, maintain scheduled follow-up, monitor consumable purchasing patterns, reconnect with inactive accounts, and identify opportunities for additional products or equipment. This is a relationship-focused position for someone who enjoys helping customers, staying organized, and following through consistently.

Basic job functions

- Contact new machine customers after delivery to confirm setup, training, and early success.

- Conduct scheduled 10-, 30-, 60-, and 90-day follow-ups with new customers.

- Ask practical questions about material, weld type, machine settings, solution, brushes, pads, and cleaning results.

- Help resolve routine product-use questions and coordinate more technical issues with the appropriate CWC team member.

- Monitor customer order history and contact accounts approaching their expected consumable reorder date.

- Reconnect with customers whose purchasing has slowed or stopped and document the reason.

- Identify needs for accessories, additional machines, other departments, shifts, or facilities and pass qualified opportunities to inside sales.

- Maintain accurate CRM records, including contacts, machines, applications, notes, account status, technical issues, next actions, and follow-up dates.

- Support distributors with customer onboarding, product refreshers, follow-up, and basic account coordination.

- Summarize customer feedback, recurring technical questions, competitive activity, and product opportunities for management.

Suggested skills and qualifications

- Strong verbal and written communication skills with a friendly, professional telephone manner.

- Consistent follow-through and the ability to manage a scheduled list of customer tasks without close daily supervision.

- Highly organized and comfortable documenting detailed customer information.

- Able to learn technical products and explain their use in straightforward language.

- Comfortable asking questions, identifying customer needs, and recommending appropriate products.

- Proficient with email, Microsoft Office, web-based software, and basic data entry.

- Sound judgment regarding when to resolve an issue independently and when to escalate it.

- Positive attitude, curiosity, patience, and genuine interest in helping customers succeed.

Work environment

- Onsite office position in Gilbert, Arizona, within an active manufacturing business.

- Regular use of telephone, email, CRM software, and customer order information.

- Occasional hands-on product demonstrations and visits to the production area after appropriate safety training.

- Regular interaction with customers, distributors, inside sales, management, and technical personnel.

Pay: $25.00 - $29.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person