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Identity and Access Management (IAM) Administrator

Graceland University strives to provide a positive, vibrant working environment for employees. Position descriptions are essential to understanding the scope of the position, the expectations, and the general nature of the work performed.

THIS POSITION SUPPORTS THE UNIVERSITY MISSION BY ensuring users have appropriate privileges in the institution’s IAM system granting access to the right resources to successfully fulfill their responsibilities.

THIS POSITION CONTRIBUTES TO STUDENT SUCCESS / RETENTION BY providing access and support to all students allowing them to realize their educational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Identity and Access Management (IAM)

• Administer user accounts and access privileges in the institution’s IAM system ensuring the right people have access to the right resources.
• Manage the Single Sign-On environment including multi-factor authentication.
• Troubleshoot and resolve IAM issues in collaboration with various team members.
• Participate in IAM projects and initiatives.
• Maintain documentation for IAM and actions taken.
• Update and maintain the IAM system according to changes in the institution’s needs.
• Assist employees in understanding institutional policies and procedures related to IAM.
• Work effectively with other IT team members to ensure that IAM solutions are integrated seamlessly into the overall IT infrastructure.
• Develop IAM metrics and KPIs to monitor and track access.
• Serve as Microsoft Office 365 administrator ensuring license agreements are accurate and timely.
• Maximize the use of Microsoft by expanding use of available tools like Bookings, Room Bookings, SharePoint, Planner, and other Microsoft products.
• Utilize tools like eDiscovery and RIP tool to investigate and resolve security threats and compromised accounts.
• Participate in audits and reviews of access to identify potential risks.

ITS Team Member:

• Routine maintenance on servers inside and outside of normal business hours.
• Work with internal and external resources to resolve issues.
• Set-up and manage phone accounts in collaboration with Network Engineer.
• Work as a part of a larger team, following directives from your supervisor while working primarily under your own direction.
• Provide excellent customer service and represent ITS in a professional manner.
• Other projects as assigned by supervisor.
• Responsibilities may change periodically due to a variety of reasons that include changes in institutional needs, organizational structure, and/or staffing levels.
• Maintain punctual office hours and dress and act professionally while following office and institutional policies and procedures.

SUPERVISORY RESPONSIBILITIES: Supervising a small number of student workers may be required.

QUALIFICATIONS: The ability to communicate verbally and in print in simple and technical English is required.

OTHER QUALIFICATIONS:

• Degree in Computer Science/Information Technology or related field, and two years related experience and/or training; or equivalent combination of education and experience; required.
• Experience in the support and management of large data networks and their supporting systems required.
• System administration experience with Windows Server, Active Directory, server patching, updates, maintenance, and system logs required.
• System administration experience with Outlook, Microsoft Office 365 (Outlook, OneDrive, Team Sites, SharePoint, Groups, Teams, Dynamic and Static Distribution Lists, Security Groups, Azure, Security and Compliance, etc.), Group Policies, and end-point security required.
• Able to work well with diverse user community required.
• A strong proficiency in PowerShell script writing and Microsoft best practices in data management (i.e., Security Groups, DFS, etc.) strongly desired.
• Additional experience in Self-service Password Reset Tool, Phone Systems, SQL, Sharegate and Sophos Central desired.

KEY COMPETENCIES: This section outlines the competencies that we expect the person holding the position to be able to perform satisfactorily.

WORKING CONDITIONS: Work is typically performed in a normal office environment while sitting at a computer and using a mouse and keyboard and viewing a computer monitor. Expect repetitive wrist and hand motions. Work moving equipment, occasionally in large amounts, is typical. The job involves frequent interruptions. The noise level is generally moderate. Physical labor including lifting is occasionally needed but reasonable accommodations may be made to enable individuals with disabilities to avoid these functions. The position often requires traveling between buildings and sometime between campuses.