Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

Procurement Business Consultant – Procurement Center of Excellence

Procurement Operational Excellence and Design

Full-Time (Hybrid - Boston, MA or Springfield, MA)

The Opportunity

The Procurement Center of Excellence (COE) Business Consultant plays a key role in shaping how Procurement operates across MassMutual. This is not a traditional sourcing or contracting role—this role focuses on designing, governing, and continuously improving the end-to-end procurement operating model.

In this role, you will translate strategy into execution by establishing clear processes, standards, and frameworks that enable Procurement to operate as a unified, high-performing function. You will partner across Procurement, Technology, and the broader business to simplify how work gets done, improve adoption of new capabilities, and ensure our processes deliver measurable value.

This is a highly collaborative and visible role where you will bring structure, clarity, and innovation to how Procurement operates—ensuring strong governance, embedded controls, and audit readiness while driving continuous improvement across the organization.

The Team

The Procurement Business Consultant sits within the Procurement Excellence and Design team and partners closely across all areas of Procurement to define and continuously improve how we work.

• Defining and maintaining procurement policy and standards
• Connecting and streamlining end-to-end source-to-pay processes
• Partnering with Innovation and Data teams to enable technology capabilities
• Driving continuous improvement to reduce cost, increase efficiency, and enhance the procurement experience

The Impact

Reporting to the Head of Procurement Excellence and Design, this role is a key contributor in shaping how Procurement operates today and in the future.

As a Procurement Business Consultant, you will:

• Build and maintain standardized processes that improve efficiency and ensure compliance
• Define and govern core processes, ensuring controls are embedded and consistently executed
• Establish frameworks to measure performance and ensure progress is visible
• Drive continuous improvement across the procurement organization
• Support audit readiness and strengthen the overall control environment

This is a highly collaborative role where your ideas, expertise, and initiative will directly influence how Procurement evolves.

Responsibilities

• Maintain and improve the procurement control framework, including monitoring effectiveness, addressing gaps, and supporting audit readiness
• Own and maintain procurement policies, standards, procedures, and controls, ensuring alignment with business processes
• Design and implement tools and frameworks that make processes easy to access, understand, and consistently follow
• Partner across teams (e.g., CFPMO, Readiness, Innovation & Data, Contracts, P2P) to drive initiatives and continuous improvement
• Provide clear guidance on project execution and ensure alignment to expectations, standards, and changes
• Lead or support initiatives that enhance procurement efficiency, effectiveness, and overall outcomes
• Develop and track key metrics to provide visibility into performance across sourcing, contracting, and supplier management

The Minimum Qualifications

• High school diploma or equivalent
• 5+ years of experience in Procurement, Continuous Improvement, Vendor Management, Risk Management, or equivalent consulting experience

The Ideal Qualifications

• Experience working in a procurement center of excellence, shared services, or matrixed environment
• Experience partnering with Audit, Compliance, or Risk teams in a regulated environment
• Familiarity with control frameworks, governance, and audit processes
• Experience leading or supporting process design, governance, or continuous improvement initiatives
• Strong background in procurement technologies (e.g., Source-to-Pay platforms such as Ariba, workflow tools such as Levelpath)
• Knowledge of third-party risk and/or supplier performance management
• Strong communication, facilitation, and stakeholder management skills
• Bachelor’s degree

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

LI-MM1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page. MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $113,100-$148,400

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.