Business Process Improvement Jobs in North Carolina

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this Role

The Data Center Business Process Systems Integrator is responsible for ensuring seamless integration, configuration, and governance across core enterprise systems supporting the data center service lifecycle. This role coordinates system configuration and rules across Salesforce.com, Service Max, and SAP S/4 HANA for data center business activity, ensuring accurate master data, disciplined business processes, and end-to-end financial and reporting integrity from project startup through warranty and long-term service execution. The role serves as the bridge between business operations, IT, finance, and service execution, owning tactical process design, system cadence, and ongoing optimization.

Key Responsibilities

• Own configuration, rules, and ongoing maintenance for Salesforce.com, ServiceMax, and SAP S/4HANA to support Data Center service operations
• Define and govern system logic to ensure accurate flow of cost, revenue, billing, and reporting across all platforms
• Ensure system changes and enhancements align with standardized business processes and operational requirements for non-data center needs
• Own data center customer master data accuracy within Salesforce, ensuring clean, complete, and compliant data standards
• Establish controls and validation processes to prevent downstream impacts to billing, revenue recognition, reporting, and analytics
• Ensure non-standard system workflows and exceptions are properly designed so financial, operational, and reporting impacts flow correctly across systems
• Support the full-service lifecycle including startup, commissioning, warranty, and long-term service agreements
• Define, implement, and maintain tactical business processes for the use of key platforms supporting Data Center service execution and provide training to existing staff
• Establish operating cadence, governance, and discipline to ensure system processes are followed, measured, and improved
• Drive continuous improvement, issue resolution, and process optimization across systems and functions
• Translate business needs into system requirements and ensure successful execution without disruption to operations
• Track and troubleshoot known system issues, working closely with IT infrastructure staff to ensure timely resolution

Required Qualifications

• Bachelor’s Degree with 2+ years of experience with hands-on system platform configuration, administration, product management or Associates Degree with 4+ years’ of experience with hands-on system platform configuration, administration, product management or High School Diploma or GED and 6+ years of experience with hands-on system platform configuration, administration, product management
• 2+ years of hands-on experience working with Salesforce

Preferred Qualifications

• Experience integrating and supporting enterprise platforms including Salesforce, ServiceMax, and SAP (ECC6 and S/4 HANA)
• High aptitude for understanding and learning software packages, IT platforms, and the ability to understand end-to-end business processes
• Strong understanding of end-to-end service execution, including project startup, warranty, service agreements, and lifecycle financial flows
• Demonstrated ability to define business rules, system configuration, and process governance
• Strong analytical, problem-solving, and stakeholder management skills
• Experience in data center, complex services, or industrial service environments preferred
• Detail-oriented, systems-savvy, and execution-focused—able to balance tactical process ownership with system integrity to enable scalable, disciplined Data Center service operations
• Demonstrated ability to function as the bridge between business users and IT program and development resources

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 17 June 2026

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.