Functional Analyst Jobs in North Carolina
Functional Analyst jobs in North Carolina are in steady demand across enterprise software, healthcare IT, state government systems, and financial services, with openings at every level from entry-level business analyst to senior functional consultant. The heaviest hiring concentrates in the Charlotte, Raleigh-Durham, and Research Triangle Park corridor, where employers like Bank of America, Duke University Health System, and SAS Institute maintain large technology and operations teams. ERP configuration, Salesforce administration, and healthcare information systems are among the most sought-after specialties in the state. Find a role that fits below and apply directly.
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Showing 5 of 10+ Functional Analyst jobs
General Information
- Posting Location: Greenville, South Carolina
Description and Requirements
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The ServiceNow Technical Functional Analyst acts as a member of the MetLife ServiceNow Platform team, responsible for assuring alignment to business strategy and governance decisions. The Technical Functional Analyst works with stakeholders throughout the enterprise to understand business needs and deliver technical solutions that maximize the value of MetLife’s ServiceNow platform. ServiceNow represents MetLife’s Service Management solution, facilitating the execution of processes including IT Service Management (Incident Management, Request Management, Change Management, Release Management) and IT Operations Management. Over 65K MetLife associates globally use ServiceNow to manage over 3 million tickets annually.
- Participates in discovery and design work sessions to translate technical complexities to stakeholders, ensuring understanding of design decisions including mock-ups, flow diagrams, and solution requirements.
- Partners with business stakeholders to drive adoption and ensure implementation of technical good practices, policies, and procedures.
- Analyzes and understands ITIL processes, user requirements, and procedures to improve operational efficiencies.
- Identifies opportunities to enhance user experiences and drive value realization through process improvement and automation.
- Creates and documents functional requirements and UI mock-ups to conceptualize user and platform experience future states.
- Assists with the preparation of technical user manuals, system configuration documents, and technical reports.
- Participates in Agile ceremonies, including PI Planning and backlog/grooming sessions.
- 2-5 years of overall experience as a technical analyst or business analyst.
- Strong analytical and problem-solving skills.
- Ability to gather, document, and communicate business requirements.
- Strong written and verbal communication skills.
- Ability to build relationships and work collaboratively with technical and business stakeholders.
- An interest in technology, process improvement, and automation.
- Exposure to AI technologies, prompt engineering, generative AI tools, or AI-assisted business solutions.
- Experience gathering and documenting business requirements through coursework, internships, projects, or work experience.
- Experience creating process flows, wireframes, user stories, or business documentation.
- Exposure to ServiceNow, SaaS platforms, workflow tools, or low-code/no-code technologies.
- Experience working in Agile teams.
- Coursework or projects involving automation, data analysis, or user experience design.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
General Information
- Posting Location: Greenville, South Carolina
Description and Requirements
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The ServiceNow Technical Functional Analyst acts as a member of the MetLife ServiceNow Platform team, responsible for assuring alignment to business strategy and governance decisions. The Technical Functional Analyst works with stakeholders throughout the enterprise to understand business needs and deliver technical solutions that maximize the value of MetLife’s ServiceNow platform. ServiceNow represents MetLife’s Service Management solution, facilitating the execution of processes including IT Service Management (Incident Management, Request Management, Change Management, Release Management) and IT Operations Management. Over 65K MetLife associates globally use ServiceNow to manage over 3 million tickets annually.
- Participates in discovery and design work sessions to translate technical complexities to stakeholders, ensuring understanding of design decisions including mock-ups, flow diagrams, and solution requirements.
- Partners with business stakeholders to drive adoption and ensure implementation of technical good practices, policies, and procedures.
- Analyzes and understands ITIL processes, user requirements, and procedures to improve operational efficiencies.
- Identifies opportunities to enhance user experiences and drive value realization through process improvement and automation.
- Creates and documents functional requirements and UI mock-ups to conceptualize user and platform experience future states.
- Assists with the preparation of technical user manuals, system configuration documents, and technical reports.
- Participates in Agile ceremonies, including PI Planning and backlog/grooming sessions.
- 2-5 years of overall experience as a technical analyst or business analyst.
- Strong analytical and problem-solving skills.
- Ability to gather, document, and communicate business requirements.
- Strong written and verbal communication skills.
- Ability to build relationships and work collaboratively with technical and business stakeholders.
- An interest in technology, process improvement, and automation.
- Exposure to AI technologies, prompt engineering, generative AI tools, or AI-assisted business solutions.
- Experience gathering and documenting business requirements through coursework, internships, projects, or work experience.
- Experience creating process flows, wireframes, user stories, or business documentation.
- Exposure to ServiceNow, SaaS platforms, workflow tools, or low-code/no-code technologies.
- Experience working in Agile teams.
- Coursework or projects involving automation, data analysis, or user experience design.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
See All 10 Functional Analyst Jobs in North Carolina
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Find Functional Analyst JobsFunctional Analyst Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Functional Analyst Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Investment & Asset Management
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in functional analyst jobs across North Carolina.
- Bachelor's degree in information systems, business administration, or a related field required
- Hands-on experience configuring or supporting ERP platforms such as SAP or Oracle
- Ability to gather and document business requirements through stakeholder interviews and workshops
- Experience writing functional specifications, user stories, and test case documentation
- Proficiency with SQL or data analysis tools to validate system outputs and support reporting
- Strong communication skills for translating technical solutions to non-technical business users
Functional Analyst Jobs in North Carolina: Frequently Asked Questions
How do you become a functional analyst in North Carolina?
Becoming a functional analyst in North Carolina typically starts with a bachelor's degree in business, information systems, or a related field. No state-issued license is required for the role, but platform certifications carry real weight with North Carolina employers. Credentials from SAP, Oracle, Salesforce, or the International Institute of Business Analysis are widely recognized by hiring managers in the Charlotte and Research Triangle markets. Building experience through IT support, business operations, or junior analyst roles is the most common path into a first functional analyst position.
How much do functional analysts make in North Carolina?
Functional analysts in North Carolina earn a median of about $106,850 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $73,190 for the lowest 10% to over $166,660 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire functional analysts in North Carolina?
Employers hiring functional analysts in North Carolina right now include MetLife, Collins Aerospace, and ABB, based on current listings on Migrate Mate as of August 2026. North Carolina's concentration of major financial institutions in Charlotte and large healthcare systems and technology firms in the Raleigh-Durham area means demand stays consistent throughout the year across multiple industries.
Which North Carolina cities have the most functional analyst jobs?
Charlotte, Cary, and Camp Lejeune account for the most functional analyst openings in North Carolina. Charlotte drives volume through its dense concentration of financial services and banking headquarters, while Raleigh, Durham, and the Research Triangle Park corridor attract postings from healthcare IT firms, state government agencies, and established technology companies like SAS Institute that maintain large functional teams in the region.
Are there remote functional analyst jobs in North Carolina?
Yes, and more than most fields. Functional analyst work is largely documentation, configuration, and stakeholder communication, which translates well to remote and hybrid arrangements. About 83% of functional analyst openings tied to North Carolina are remote or hybrid as of August 2026, reflecting the desk-based nature of the role. Requirements-gathering and user-acceptance testing phases are the tasks most commonly performed fully remotely across North Carolina employers.
How can I get hired as a functional analyst in North Carolina with little or no experience?
The most realistic entry path is starting in a business operations, IT helpdesk, or junior QA role at a North Carolina employer that uses ERP or CRM platforms, then moving laterally once you understand the system. Large Charlotte-area financial institutions and Research Triangle healthcare systems such as Duke Health and UNC Health often post entry-level IT analyst and application support roles that feed into functional analyst careers. Completing a Salesforce Administrator or SAP associate certification before applying gives candidates a concrete technical credential that compensates for limited hands-on experience.
Where can I find and apply to functional analyst jobs in North Carolina?
You can find and apply to functional analyst jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that match your background and location, and apply directly to the ones that fit.
See All 10 Functional Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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