Mid Level Client Support Analyst Jobs
Mid level client support analyst jobs go to professionals ready to own client relationships end to end, resolve escalations independently, and guide junior team members without constant oversight. Openings run across Technology & Software, Banking & Financial Services, and Consulting & Professional Services, with 37% remote or hybrid availability, and employers like JPMorganChase, Kestra Financial, and Gallagher hiring at this level now.
Find JobsOverview
Showing 5 of 227+ Mid Level Client Support Analyst jobs
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
At Gallagher, we believe strong client relationships are at the heart of everything we do. We're looking for a Senior Client Service Manager to join our Commercial team and play a key role in helping clients navigate challenges, manage risk, and achieve their goals.
In this role, you'll partner with clients, carrier partners, and colleagues to deliver exceptional service and thoughtful insurance solutions. You'll have the opportunity to build meaningful relationships, solve complex problems, and make a real difference for the businesses and people you support.
We're looking for someone who enjoys collaborating with others, mentoring team members, and finding creative ways to add value. If you're passionate about client success, eager to lead, and ready to grow your career with a company that invests in its people, we'd love to hear from you.
HOW YOU'LL MAKE AN IMPACT
As a Senior Client Service Manager, you'll be a trusted advisor to clients and a valued leader within your team. You'll help organizations navigate risk with confidence by delivering tailored insurance solutions, building lasting relationships, and providing exceptional service every step of the way.
In this role, you'll take ownership of complex client relationships and renewal strategies while helping identify new opportunities to deliver value. You'll also play an important role in developing team talent, sharing your expertise, and fostering a collaborative, high-performing culture.
Here's how you'll make a difference:
- Lead the renewal strategy for complex accounts, partnering with clients and internal teams to understand needs, analyze coverage, and deliver customized solutions.
- Identify opportunities to strengthen client programs by reviewing coverage gaps, claims trends, and additional services that support evolving business needs.
- Build and maintain strong relationships with clients and carrier partners through responsive communication, trusted guidance, and exceptional customer service.
- Collaborate with clients on risk management strategies, offering consultative insights and innovative approaches to help them achieve their goals.
- Support and mentor team members by sharing knowledge, providing constructive feedback, and encouraging continuous growth and development.
- Help maintain high service and compliance standards by conducting audits and ensuring adherence to regulatory requirements.
- Oversee the accuracy and integrity of client and policy information within Gallagher's systems.
- Leverage technology and best practices to streamline processes, improve efficiency, and enhance the client experience.
- Successfully manage multiple priorities while delivering high-quality results and exceeding client expectations.
ABOUT YOU
Here’s what you’ll bring to the role:
- Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, or a High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
At Gallagher, we believe strong client relationships are at the heart of everything we do. We're looking for a Senior Client Service Manager to join our Commercial team and play a key role in helping clients navigate challenges, manage risk, and achieve their goals.
In this role, you'll partner with clients, carrier partners, and colleagues to deliver exceptional service and thoughtful insurance solutions. You'll have the opportunity to build meaningful relationships, solve complex problems, and make a real difference for the businesses and people you support.
We're looking for someone who enjoys collaborating with others, mentoring team members, and finding creative ways to add value. If you're passionate about client success, eager to lead, and ready to grow your career with a company that invests in its people, we'd love to hear from you.
HOW YOU'LL MAKE AN IMPACT
As a Senior Client Service Manager, you'll be a trusted advisor to clients and a valued leader within your team. You'll help organizations navigate risk with confidence by delivering tailored insurance solutions, building lasting relationships, and providing exceptional service every step of the way.
In this role, you'll take ownership of complex client relationships and renewal strategies while helping identify new opportunities to deliver value. You'll also play an important role in developing team talent, sharing your expertise, and fostering a collaborative, high-performing culture.
Here's how you'll make a difference:
- Lead the renewal strategy for complex accounts, partnering with clients and internal teams to understand needs, analyze coverage, and deliver customized solutions.
- Identify opportunities to strengthen client programs by reviewing coverage gaps, claims trends, and additional services that support evolving business needs.
- Build and maintain strong relationships with clients and carrier partners through responsive communication, trusted guidance, and exceptional customer service.
- Collaborate with clients on risk management strategies, offering consultative insights and innovative approaches to help them achieve their goals.
- Support and mentor team members by sharing knowledge, providing constructive feedback, and encouraging continuous growth and development.
- Help maintain high service and compliance standards by conducting audits and ensuring adherence to regulatory requirements.
- Oversee the accuracy and integrity of client and policy information within Gallagher's systems.
- Leverage technology and best practices to streamline processes, improve efficiency, and enhance the client experience.
- Successfully manage multiple priorities while delivering high-quality results and exceeding client expectations.
ABOUT YOU
Here’s what you’ll bring to the role:
- Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, or a High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
See All 227+ Mid Level Client Support Analyst Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMid Level Client Support Analyst Job Market
Who's Hiring
- JPMorganChase20
- Kestra Financial17
- Gallagher11
- TikTok8
- BDO5
Top Industries Hiring
- Technology & Software65
- Banking & Financial Services26
- Consulting & Professional Services22
- Investment & Asset Management20
- Insurance14
Mid Level Client Support Analyst Jobs: Frequently Asked Questions
How do I get a mid level client support analyst job?
Position your experience around ownership, not just task completion. Highlight accounts or processes you managed independently, escalations you resolved without escalating further, and any cross-functional projects you led. Applications that quantify impact, such as reduced resolution times or improved client retention, stand out. Tailor your resume to show you operate with limited supervision, not just that you followed instructions.
Which companies hire mid level client support analysts?
Companies hiring mid level client support analysts right now include JPMorganChase, Kestra Financial, and Gallagher, based on current listings on Migrate Mate as of November 2026. At this experience level, hiring tends to come from mid-size to enterprise organizations that need analysts who can run client programs with minimal hand-holding.
Are there remote mid level client support analyst jobs?
Yes, though availability varies by industry and employer. About 37% of mid level client support analyst openings are remote or hybrid as of November 2026, reflecting strong demand for experienced analysts who can manage client relationships effectively without being on site. Fully on-site roles are more common in sectors where client proximity matters, such as healthcare or financial services.
How do I move up to a mid level client support analyst role?
Moving from entry level to mid level takes deliberate skill-building over time. Focus on deepening product and process knowledge, taking on client accounts with more complexity, and demonstrating that you can troubleshoot independently. Analysts who document their impact, such as reduced escalation rates or improved satisfaction scores, and who volunteer for cross-team projects, tend to accelerate that progression most reliably.
Which industries hire the most mid level client support analysts?
Mid Level client support analyst roles concentrate in Technology & Software, Banking & Financial Services, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive mid level hiring because they rely on ongoing client relationships, complex product support, and the need for analysts who can manage accounts with enough experience to work independently.