Senior Level Clinical Quality Coordinator Jobs
Senior level clinical quality coordinator jobs place experienced professionals in charge of quality program design, regulatory compliance strategy, and the cross-functional teams and initiatives that drive measurable patient care outcomes. Roughly 20% of openings are remote or hybrid, with hiring concentrated in Consulting & Professional Services, Biotechnology & Pharmaceuticals, and Technology & Software and employers like Garver, Katalyst Healthcares & Life Sciences, and Burns & McDonnell hiring at this level now.
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Showing 5 of 348+ Senior Level Clinical Quality Coordinator jobs
Overview:
TREASURY MANAGEMENT CLIENT ONBOARDING QUALITY ASSURANCE MANAGER III OPERATIONS
WHAT IS THE OPPORTUNITY?
Lead the Quality Assurance function for Treasury Management Client Onboarding, ensuring end-to-end quality standards across Implementations, Operations, and QC teams. Drive quality excellence through team leadership, process governance, and continuous improvement initiatives. Serve as escalation point for complex quality issues and client concerns. Design, deliver, and maintain comprehensive training programs for onboarding teams. Develop, update, and document standard operating procedures (SOPs) for all onboarding processes. Produce monthly quality reports and KPI dashboards for leadership review. Establish and maintain robust quality control frameworks across the onboarding lifecycle.
WHAT WILL YOU DO?
Quality Assurance Leadership & Governance
- Establish and enforce quality standards, metrics, and performance targets for all onboarding teams (Implementations, Operations, QC).
- Conduct regular quality audits and assessments across the onboarding workflow.
- Lead root cause analysis and corrective action planning for quality failures. Manage the quality escalation process, resolve complex issues and implement preventive measures.
- Oversee the development and maintenance of comprehensive quality documentation.
Team Development & Training
- Design and deliver targeted training programs for onboarding team members.
- Create role-specific competency assessments and certification requirements.
- Develop knowledge management resources and best practice guides.
- Conduct regular coaching and performance feedback sessions. Facilitate cross-functional knowledge sharing sessions.
Process Improvement & Procedure Management
- Analyze onboarding workflows and identify improvement opportunities.
- Lead process redesign initiatives to enhance quality, efficiency, and client experience. Develop, update, and maintain detailed standard operating procedures (SOPs).
- Ensure all procedures align with regulatory requirements and CNB policies.
- Implement change management protocols for process updates.
Performance Monitoring & Reporting
- Establish and track key quality metrics (e.g., first-pass yield, defect rates, client satisfaction).
- Generate comprehensive monthly quality performance reports. Present quality trends and improvement initiatives to leadership.
- Conduct trend analysis to identify systemic quality issues. Develop predictive quality models to prevent future failures.
Cross-Functional Collaboration
- Partner with Treasury Management leadership to align quality standards with business objectives.
- Collaborate with Compliance, Risk, and Legal teams on quality-related regulatory requirements. Serve as quality liaison between onboarding teams and other bank departments.
- Facilitate quality improvement workshops across functional boundaries.
- Drive enterprise-wide quality culture initiatives.
Operational Oversight
- Monitor onboarding workload distribution and capacity planning.
- Ensure adherence to service level agreements (SLAs) and quality benchmarks.
- Manage quality-related vendor relationships and performance.
- Oversee quality control activities for new product implementations.
- Maintain quality documentation and audit trails.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 7 years banking operations experience in a financial institution required.
- Minimum 7 years banking and operations management experience.
- Minimum 3 years experience in managing projects and/or teams required.
Additional Qualifications
- Experience implementing quality management systems in financial services.
- Advanced analytical skills with ability to interpret complex quality data.
- Strong project management capabilities with PMP or equivalent certification preferred.
- Excellent communication and presentation skills for executive-level reporting.
- Ability to influence stakeholders and drive organizational change.
- Working knowledge of Treasury Management products and services.
- Experience with quality reporting tools and dashboards.
- Ability to design and deliver effective training programs.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Overview:
TREASURY MANAGEMENT CLIENT ONBOARDING QUALITY ASSURANCE MANAGER III OPERATIONS
WHAT IS THE OPPORTUNITY?
Lead the Quality Assurance function for Treasury Management Client Onboarding, ensuring end-to-end quality standards across Implementations, Operations, and QC teams. Drive quality excellence through team leadership, process governance, and continuous improvement initiatives. Serve as escalation point for complex quality issues and client concerns. Design, deliver, and maintain comprehensive training programs for onboarding teams. Develop, update, and document standard operating procedures (SOPs) for all onboarding processes. Produce monthly quality reports and KPI dashboards for leadership review. Establish and maintain robust quality control frameworks across the onboarding lifecycle.
WHAT WILL YOU DO?
Quality Assurance Leadership & Governance
- Establish and enforce quality standards, metrics, and performance targets for all onboarding teams (Implementations, Operations, QC).
- Conduct regular quality audits and assessments across the onboarding workflow.
- Lead root cause analysis and corrective action planning for quality failures. Manage the quality escalation process, resolve complex issues and implement preventive measures.
- Oversee the development and maintenance of comprehensive quality documentation.
Team Development & Training
- Design and deliver targeted training programs for onboarding team members.
- Create role-specific competency assessments and certification requirements.
- Develop knowledge management resources and best practice guides.
- Conduct regular coaching and performance feedback sessions. Facilitate cross-functional knowledge sharing sessions.
Process Improvement & Procedure Management
- Analyze onboarding workflows and identify improvement opportunities.
- Lead process redesign initiatives to enhance quality, efficiency, and client experience. Develop, update, and maintain detailed standard operating procedures (SOPs).
- Ensure all procedures align with regulatory requirements and CNB policies.
- Implement change management protocols for process updates.
Performance Monitoring & Reporting
- Establish and track key quality metrics (e.g., first-pass yield, defect rates, client satisfaction).
- Generate comprehensive monthly quality performance reports. Present quality trends and improvement initiatives to leadership.
- Conduct trend analysis to identify systemic quality issues. Develop predictive quality models to prevent future failures.
Cross-Functional Collaboration
- Partner with Treasury Management leadership to align quality standards with business objectives.
- Collaborate with Compliance, Risk, and Legal teams on quality-related regulatory requirements. Serve as quality liaison between onboarding teams and other bank departments.
- Facilitate quality improvement workshops across functional boundaries.
- Drive enterprise-wide quality culture initiatives.
Operational Oversight
- Monitor onboarding workload distribution and capacity planning.
- Ensure adherence to service level agreements (SLAs) and quality benchmarks.
- Manage quality-related vendor relationships and performance.
- Oversee quality control activities for new product implementations.
- Maintain quality documentation and audit trails.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Minimum 7 years banking operations experience in a financial institution required.
- Minimum 7 years banking and operations management experience.
- Minimum 3 years experience in managing projects and/or teams required.
Additional Qualifications
- Experience implementing quality management systems in financial services.
- Advanced analytical skills with ability to interpret complex quality data.
- Strong project management capabilities with PMP or equivalent certification preferred.
- Excellent communication and presentation skills for executive-level reporting.
- Ability to influence stakeholders and drive organizational change.
- Working knowledge of Treasury Management products and services.
- Experience with quality reporting tools and dashboards.
- Ability to design and deliver effective training programs.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See All 348+ Senior Level Clinical Quality Coordinator Jobs
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Find JobsSenior Level Clinical Quality Coordinator Job Market
Who's Hiring
- Garver13
- Katalyst Healthcares & Life Sciences12
- Burns & McDonnell10
- CooperSurgical9
- Jobot8
Top Industries Hiring
- Consulting & Professional Services71
- Biotechnology & Pharmaceuticals48
- Technology & Software42
- Manufacturing37
- Construction & Real Estate24
Senior Level Clinical Quality Coordinator Jobs: Frequently Asked Questions
How do I get a senior level clinical quality coordinator job?
Employers hiring at the senior level look for candidates who have led quality improvement initiatives end-to-end, not just supported them. Demonstrated experience with regulatory frameworks like NCQA, CMS, or Joint Commission accreditation standards gives candidates a clear edge. Showing that you have mentored junior staff, owned audit cycles, and translated data into clinical process changes positions you as someone ready to operate independently and drive outcomes without close supervision.
Which companies hire senior level clinical quality coordinators?
Companies hiring senior level clinical quality coordinators right now include Garver, Katalyst Healthcares & Life Sciences, and Burns & McDonnell, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to concentrate among health systems, managed care organizations, and large physician group practices that require experienced professionals to lead quality infrastructure rather than simply maintain it.
Are there remote senior level clinical quality coordinator jobs?
Yes, though availability depends on the employer and the scope of the role. About 20% of senior level clinical quality coordinator openings are remote or hybrid as of November 2026, reflecting broader adoption of telehealth infrastructure and cloud-based quality platforms across health care organizations. Roles tied to on-site audits, direct chart review, or clinical staff oversight are more likely to require an on-site or hybrid arrangement.
What makes a clinical quality coordinator role senior level?
Senior level clinical quality coordinator roles are defined by ownership and scope rather than task execution. At this stage, professionals are expected to design and lead quality programs, interpret regulatory requirements and translate them into operational policy, and serve as a resource for less experienced colleagues. They typically manage relationships with accrediting bodies, lead root cause analysis, and present findings and recommendations directly to clinical or administrative leadership.
Which industries hire the most senior level clinical quality coordinators?
Senior Level clinical quality coordinator roles concentrate in Consulting & Professional Services, Biotechnology & Pharmaceuticals, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive the strongest demand because they operate under the most rigorous federal and accreditation quality standards, requiring experienced coordinators who can manage compliance programs at scale and lead continuous improvement across complex care environments.