Cluster Human Resources Manager Jobs
Cluster Human Resources Manager jobs are open across hospitality, retail, and healthcare, from mid-level HR generalists to senior multi-site managers, with specializations in employee relations, talent acquisition, and HR compliance. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 5+ Cluster Human Resources Manager jobs
Looking for more cluster human resources manager jobs?
Explore related role searches to find more openings that fit.
See related jobsDESCRIPTION
Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and AWS, while DCEO handles mechanical, electrical, and controls systems for critical environments. A physical security team also works closely with these functions to protect people, assets, and customer data. As Cluster Operations Leader, you will build and lead high-performing teams across both functions, combining strategic oversight with hands-on technical problem-solving to deliver reliable, efficient infrastructure at scale. You will also explore the analytical use of AI agents to increase operational productivity and accelerate capacity delivery for business priorities. This role gives you direct exposure to the latest data center infrastructure and cloud technologies while you manage large-scale operations teams — a combination that positions you for continued growth within AWS.
Key job responsibilities
- Build, hire, and develop operations managers and their teams across compute and engineering operations, ensuring the right talent and team structure to support facility growth
- Design and execute the operational strategy for new data center and colocation expansions, including preventive maintenance, corrective maintenance, and change management programs
- Lead incident response for safety, security, and availability events, driving root-cause analysis and long-term corrective actions
- Identify and implement process improvements, including the analytical use of AI agents, to increase operational productivity and reduce costs
- Partner with engineering, supply chain, and capacity planning teams to align infrastructure delivery with machine learning and core cloud computing demand
A day in the life
You will split your time between strategic planning sessions with your peer managers in engineering and capacity planning, and operational reviews with your direct reports who run day-to-day compute and engineering operations. Mornings may involve reviewing incident reports and maintenance metrics with your DCEO and DCO leads, while afternoons shift to working with cross-regional partners on expansion timelines or evaluating AI-driven productivity tools with your team. When an availability event occurs, you step in to coordinate the response and ensure rapid resolution.
About the team
Our Infrastructure Operations team keeps AWS running by owning the servers, storage, networking, power, and cooling equipment inside every AWS data center. We are in a period of significant facility growth driven by increasing demand for machine learning and core cloud computing capacity, and this role is central to making sure that growth translates into reliable, efficient operations for our customers. We are a collaborative group of engineers, operations managers, and technical specialists who take pride in solving hard problems together and continuously raising the bar on operational performance. You will gain hands-on experience with emerging infrastructure and cloud technologies as the team scales, building expertise that grows alongside the business.
BASIC QUALIFICATIONS
- Bachelor's or Master's degree in computer science, engineering or a related technical field
- 10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing, datacenter buildouts and scaling, or similar experience
- Experience in management of datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar fields
- Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.
- Proven ability to hire, develop and manage high-performing geographically distributed technical teams
PREFERRED QUALIFICATIONS
- Experience with Continuous Improvement and Six Sigma methodologies
- Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
- Knowledge of mechanical, electrical, and controls systems for critical infrastructures
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Frederick - 182,300.00 - 272,500.00 USD annually
DESCRIPTION
Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and AWS, while DCEO handles mechanical, electrical, and controls systems for critical environments. A physical security team also works closely with these functions to protect people, assets, and customer data. As Cluster Operations Leader, you will build and lead high-performing teams across both functions, combining strategic oversight with hands-on technical problem-solving to deliver reliable, efficient infrastructure at scale. You will also explore the analytical use of AI agents to increase operational productivity and accelerate capacity delivery for business priorities. This role gives you direct exposure to the latest data center infrastructure and cloud technologies while you manage large-scale operations teams — a combination that positions you for continued growth within AWS.
Key job responsibilities
- Build, hire, and develop operations managers and their teams across compute and engineering operations, ensuring the right talent and team structure to support facility growth
- Design and execute the operational strategy for new data center and colocation expansions, including preventive maintenance, corrective maintenance, and change management programs
- Lead incident response for safety, security, and availability events, driving root-cause analysis and long-term corrective actions
- Identify and implement process improvements, including the analytical use of AI agents, to increase operational productivity and reduce costs
- Partner with engineering, supply chain, and capacity planning teams to align infrastructure delivery with machine learning and core cloud computing demand
A day in the life
You will split your time between strategic planning sessions with your peer managers in engineering and capacity planning, and operational reviews with your direct reports who run day-to-day compute and engineering operations. Mornings may involve reviewing incident reports and maintenance metrics with your DCEO and DCO leads, while afternoons shift to working with cross-regional partners on expansion timelines or evaluating AI-driven productivity tools with your team. When an availability event occurs, you step in to coordinate the response and ensure rapid resolution.
About the team
Our Infrastructure Operations team keeps AWS running by owning the servers, storage, networking, power, and cooling equipment inside every AWS data center. We are in a period of significant facility growth driven by increasing demand for machine learning and core cloud computing capacity, and this role is central to making sure that growth translates into reliable, efficient operations for our customers. We are a collaborative group of engineers, operations managers, and technical specialists who take pride in solving hard problems together and continuously raising the bar on operational performance. You will gain hands-on experience with emerging infrastructure and cloud technologies as the team scales, building expertise that grows alongside the business.
BASIC QUALIFICATIONS
- Bachelor's or Master's degree in computer science, engineering or a related technical field
- 10+ years of relevant management experience in Data Centers operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing, datacenter buildouts and scaling, or similar experience
- Experience in management of datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar fields
- Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.
- Proven ability to hire, develop and manage high-performing geographically distributed technical teams
PREFERRED QUALIFICATIONS
- Experience with Continuous Improvement and Six Sigma methodologies
- Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
- Knowledge of mechanical, electrical, and controls systems for critical infrastructures
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MD, Frederick - 182,300.00 - 272,500.00 USD annually
See All 5 Cluster Human Resources Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCluster Human Resources Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in cluster human resources manager jobs.
- Five or more years of HR experience managing programs across multiple locations or business units
- Demonstrated knowledge of federal and state employment law including FLSA, FMLA, and ADA
- Experience conducting workplace investigations and managing employee relations cases independently
- Proficiency with HRIS platforms and applicant tracking systems to manage multi-site workforce data
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred or required by most employers
- Bachelor's degree in human resources, business administration, or a closely related field
Tips for Your Cluster Human Resources Manager Job Search
Tailor your resume to multi-site scope
Cluster HR roles demand proof that you've managed people programs across more than one location at once. Quantify the number of properties or sites you've supported and call out cross-location initiatives you led, not just tasks you completed at a single site.
Highlight your employee relations case history
Hiring managers in cluster HR roles prioritize candidates who've handled investigations, grievances, and disciplinary actions without centralizing every decision to a corporate team. Your resume should reflect that you've resolved complex ER cases independently across multiple locations.
Apply early to roles that fit
Migrate Mate lists cluster human resources manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to find the right fit
Cluster HR roles differ substantially between hospitality groups, retail chains, and healthcare networks. Search by industry segment to find openings where your specific labor law knowledge and union or non-union experience align with what the employer actually needs.
Prepare a multi-location HR scenario for interviews
Expect behavioral interview questions about managing competing HR priorities across properties with different general managers. Prepare a specific example where you balanced inconsistent local practices with a company-wide HR policy, including the outcome you reached.
Negotiate scope into your offer conversation
When an offer comes, ask how many sites or business units the role covers today and whether that number is expected to grow. Cluster HR roles often expand after hire, so getting clarity on scope upfront lets you negotiate travel expectations and support resources before you start.
Cluster Human Resources Manager Jobs: Frequently Asked Questions
How do you become a cluster human resources manager?
Start by building a foundation in generalist HR at a single-site employer, then move into a role that gives you exposure to multiple locations or business units. Earning an SHRM or HRCI certification strengthens your candidacy. Progressively taking on cross-site projects, employee relations cases, and HR policy rollouts positions you for a cluster-level role, especially in industries like hospitality or retail where multi-unit HR structures are common.
Can you get hired as a cluster human resources manager without multi-site experience?
Some employers will consider candidates who've managed a large single-site HR function if that site had high headcount, complex labor relations, or multiple departments with distinct workforce needs. Framing your experience around volume, complexity, and autonomy rather than location count helps bridge the gap. Targeting smaller clusters of two or three properties as a first step is a practical way to build the multi-site credential employers want.
What does the cluster human resources manager interview process look like?
Most employers run a phone screen with a talent acquisition team member, followed by a competency-based interview with the regional director or VP of HR. A second round often includes a panel with operations or general managers from properties in the cluster. Expect scenario questions about handling ER conflicts across sites, maintaining HR consistency without direct authority over local managers, and prioritizing competing compliance deadlines.
Where can I find and apply to cluster human resources manager jobs?
You can find and apply to cluster human resources manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and site-count experience, then apply directly to each listing that fits your profile.
See All 5 Cluster Human Resources Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs