Customer Success Specialist Jobs at AbbVie with Visa Sponsorship
Customer Success Specialist jobs at AbbVie sit at the intersection of pharmaceutical expertise and client relationship management, supporting healthcare providers and accounts across the company's broad therapeutic portfolio. AbbVie has a consistent track record of sponsoring international talent for this function across multiple visa categories.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all Customer Success Specialist Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Specialist Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Success Specialist Jobs at AbbVie
Align your background with AbbVie's therapeutic focus
AbbVie's customer success work centers on immunology, oncology, and aesthetics. Framing your experience around patient support programs, specialty pharmacy workflows, or managed care account management signals direct relevance before your resume reaches a recruiter.
Verify your role qualifies as a specialty occupation
USCIS requires H-1B positions to demand a specific bachelor's degree field. For customer success at a biopharma company, roles tied to clinical account management or reimbursement support typically qualify more cleanly than generalist client service positions, so review the job description carefully before applying.
Target AbbVie's field-based and regional account postings
AbbVie posts Customer Success Specialist roles tied to specific therapeutic areas and geographies rather than centralized hubs. Searching by disease area, such as dermatology or hematology, surfaces postings where your therapeutic background can offset sponsorship hesitation during screening.
Use Migrate Mate to filter AbbVie's sponsorship-confirmed openings
Not every AbbVie customer success posting will explicitly mention sponsorship. Use Migrate Mate to filter roles where AbbVie has an active sponsorship history for your visa type, so you're applying to positions where approval is a realistic outcome.
Prepare for the LCA prevailing wage discussion early
AbbVie's DOL Labor Condition Application locks your offered salary to the prevailing wage for the role's SOC code and work location. If your offer comes in at the wage floor, negotiating proactively before the LCA is certified is your only real window to adjust.
Confirm OPT STEM extension eligibility before your first interview
AbbVie is enrolled in E-Verify, which is a requirement for F-1 students seeking a 24-month STEM OPT extension. Confirming your degree's STEM designation with your DSO before interviewing prevents last-minute eligibility surprises if AbbVie moves quickly to an offer.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Success Specialists?
Yes, AbbVie sponsors H-1B visas for Customer Success Specialist roles. Because these positions at a biopharma company typically involve specialized knowledge of pharmaceutical products, reimbursement pathways, or clinical account management, they generally meet USCIS's specialty occupation standard. Your specific job description and degree field both factor into the petition, so alignment between the two strengthens the filing.
How do I apply for Customer Success Specialist jobs at AbbVie?
Applications go through AbbVie's careers portal, where postings are organized by therapeutic area and business unit. Migrate Mate surfaces AbbVie's Customer Success Specialist openings with verified sponsorship history, so you can prioritize roles where international candidates have been hired before. Tailoring your application to the specific therapeutic area of the posting, rather than applying broadly, improves response rates given how specialized these teams are.
Which visa types does AbbVie commonly use for Customer Success Specialist roles?
AbbVie sponsors across several categories for this function, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, and F-1 OPT and CPT for students in active academic programs. Immigrant pathways including EB-2 and EB-3 are also part of AbbVie's sponsorship profile, which is relevant for candidates thinking beyond initial work authorization to longer-term status.
What qualifications does AbbVie expect for Customer Success Specialist candidates?
AbbVie's customer success roles in pharmaceuticals typically require a bachelor's degree in a life sciences, business, or health-related field, combined with experience in account management, specialty pharmacy, or patient support programs. Familiarity with buy-and-bill workflows, hub services, or managed care reimbursement is frequently listed in postings for biologics and specialty therapeutic areas. Prior field-based roles at a specialty pharmaceutical company are a strong signal.
How long does the sponsorship and onboarding process take at AbbVie?
Timeline depends on your current visa status. For H-1B transfers from another employer, AbbVie can typically file a concurrent or transfer petition that lets you start before USCIS approval, using portability rules after 180 days of approved I-140. For new H-1B petitions tied to the annual lottery, the cap-subject process runs April through October at the earliest. E-3 and TN filings move faster, sometimes within a few weeks of an accepted offer.