Customer Success Specialist Jobs at AbbVie with Visa Sponsorship
Customer Success Specialist roles at AbbVie sit at the intersection of pharmaceutical expertise and client relationship management, supporting healthcare providers and accounts across the company's broad therapeutic portfolio. AbbVie has a consistent track record of sponsoring international talent for this function across multiple visa categories.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Account Specialist role promotes a product to community practices and health systems. Customer accounts may include community/private practices, community-based hospitals, academic medical centers, and government accounts (military treatment facilities and/or Veteran’s Affairs Medical Centers). The Account Specialist develops and maintains relationships with various accounts/departments such as neurology, pain medicine, physical medicine and rehabilitation, primary care, and pharmacy. Or in Urology, specialists such as urology, urogynecology, obstetrics and gynecology, female pelvic medicine, ambulatory surgical centers, and reconstructive surgery.
Responsibilities
- Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems.
- Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources.
- Provide education and clinical/injection training for residents, fellows, and other key hospital personnel.
- Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations.
- Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.
- Collaborate with other Account Specialists to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.
Qualifications
- Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.
- Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of technical experience with three (3) or more years of experience within sales preferred and a high school diploma/GED required.
- Experience with Buy & Bill and/or Specialty Pharmacy products is preferred, in both health systems and private practice.
- Ability to lift/pull 25–100 lb. training models and meet necessary hospital credentialing/vaccination requirements.
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
- Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings.
- Documented history of strong sales performance, preferably in a clinical/technical/consultative sales role with multiple decision makers is preferred. Ability to manage a complex sell, learn procedural, technical, clinical, and anatomical information quickly and communicate/present/train to a variety of audiences.
- An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
- These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Account Specialist role promotes a product to community practices and health systems. Customer accounts may include community/private practices, community-based hospitals, academic medical centers, and government accounts (military treatment facilities and/or Veteran’s Affairs Medical Centers). The Account Specialist develops and maintains relationships with various accounts/departments such as neurology, pain medicine, physical medicine and rehabilitation, primary care, and pharmacy. Or in Urology, specialists such as urology, urogynecology, obstetrics and gynecology, female pelvic medicine, ambulatory surgical centers, and reconstructive surgery.
Responsibilities
- Promote a product to meet/exceed sales goals in community/private practices as well as hospitals/health systems.
- Identify/uncover customer needs (training, clinical, operational, reimbursement) and address with appropriate AbbVie resources.
- Provide education and clinical/injection training for residents, fellows, and other key hospital personnel.
- Expert delivery of anatomical/procedural information and training, including the appropriate use of anatomical terminology to train injection paradigms/postures while highlighting various anatomical and injection insights and considerations.
- Effectively utilize AbbVie's sales and data resources to enhance productivity and growth of AbbVie products while implementing U.S. Marketing Plan.
- Collaborate with other Account Specialists to promote the product for approved indications and execute individual, department, or group resident/fellow trainings within hospital/health system accounts.
Qualifications
- Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.
- Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of technical experience with three (3) or more years of experience within sales preferred and a high school diploma/GED required.
- Experience with Buy & Bill and/or Specialty Pharmacy products is preferred, in both health systems and private practice.
- Ability to lift/pull 25–100 lb. training models and meet necessary hospital credentialing/vaccination requirements.
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
- Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings.
- Documented history of strong sales performance, preferably in a clinical/technical/consultative sales role with multiple decision makers is preferred. Ability to manage a complex sell, learn procedural, technical, clinical, and anatomical information quickly and communicate/present/train to a variety of audiences.
- An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
- These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 8+ Customer Success Specialist at AbbVie jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Specialist at AbbVie roles.
Get Access To All JobsTips for Finding Customer Success Specialist Jobs at AbbVie Jobs
Align your background with AbbVie's therapeutic focus
AbbVie's customer success work centers on immunology, oncology, and aesthetics. Framing your experience around patient support programs, specialty pharmacy workflows, or managed care account management signals direct relevance before your resume reaches a recruiter.
Verify your role qualifies as a specialty occupation
USCIS requires H-1B positions to demand a specific bachelor's degree field. For customer success at a biopharma company, roles tied to clinical account management or reimbursement support typically qualify more cleanly than generalist client service positions, so review the job description carefully before applying.
Target AbbVie's field-based and regional account postings
AbbVie posts Customer Success Specialist roles tied to specific therapeutic areas and geographies rather than centralized hubs. Searching by disease area, such as dermatology or hematology, surfaces postings where your therapeutic background can offset sponsorship hesitation during screening.
Use Migrate Mate to filter AbbVie's sponsorship-confirmed openings
Not every AbbVie customer success posting will explicitly mention sponsorship. Use Migrate Mate to filter roles where AbbVie has an active sponsorship history for your visa type, so you're applying to positions where approval is a realistic outcome.
Prepare for the LCA prevailing wage discussion early
AbbVie's DOL Labor Condition Application locks your offered salary to the prevailing wage for the role's SOC code and work location. If your offer comes in at the wage floor, negotiating proactively before the LCA is certified is your only real window to adjust.
Confirm OPT STEM extension eligibility before your first interview
AbbVie is enrolled in E-Verify, which is a requirement for F-1 students seeking a 24-month STEM OPT extension. Confirming your degree's STEM designation with your DSO before interviewing prevents last-minute eligibility surprises if AbbVie moves quickly to an offer.
Customer Success Specialist at AbbVie jobs are hiring across the US. Find yours.
Find Customer Success Specialist at AbbVie JobsFrequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Success Specialists?
Yes, AbbVie sponsors H-1B visas for Customer Success Specialist roles. Because these positions at a biopharma company typically involve specialized knowledge of pharmaceutical products, reimbursement pathways, or clinical account management, they generally meet USCIS's specialty occupation standard. Your specific job description and degree field both factor into the petition, so alignment between the two strengthens the filing.
How do I apply for Customer Success Specialist jobs at AbbVie?
Applications go through AbbVie's careers portal, where postings are organized by therapeutic area and business unit. Migrate Mate surfaces AbbVie's Customer Success Specialist openings with verified sponsorship history, so you can prioritize roles where international candidates have been hired before. Tailoring your application to the specific therapeutic area of the posting, rather than applying broadly, improves response rates given how specialized these teams are.
Which visa types does AbbVie commonly use for Customer Success Specialist roles?
AbbVie sponsors across several categories for this function, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for students in active academic programs. Immigrant pathways including EB-2 and EB-3 are also part of AbbVie's sponsorship profile, which is relevant for candidates thinking beyond initial work authorization to longer-term status.
What qualifications does AbbVie expect for Customer Success Specialist candidates?
AbbVie's customer success roles in pharmaceuticals typically require a bachelor's degree in a life sciences, business, or health-related field, combined with experience in account management, specialty pharmacy, or patient support programs. Familiarity with buy-and-bill workflows, hub services, or managed care reimbursement is frequently listed in postings for biologics and specialty therapeutic areas. Prior field-based roles at a specialty pharmaceutical company are a strong signal.
How long does the sponsorship and onboarding process take at AbbVie?
Timeline depends on your current visa status. For H-1B transfers from another employer, AbbVie can typically file a concurrent or transfer petition that lets you start before USCIS approval, using portability rules after 180 days of approved I-140. For new H-1B petitions tied to the annual lottery, the cap-subject process runs April through October at the earliest. E-3 and TN filings move faster, sometimes within a few weeks of an accepted offer.
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