Customer Success Specialist Jobs at Thermo Fisher Scientific with Visa Sponsorship
Customer Success Specialist roles at Thermo Fisher Scientific sit at the intersection of scientific knowledge and client relationship management, supporting researchers and lab teams across life sciences, diagnostics, and biopharma. Thermo Fisher has a consistent track record of sponsoring international workers in customer-facing technical roles.
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Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The BioProduction Group (BPG) enables our customers to create and deliver life-changing therapies by accelerating research, development and production of biopharmaceuticals. Our innovative technologies, solutions and services support biologics manufacturers from research through commercial-scale production, ensuring quality, efficiency and regulatory compliance at every stage.
Location:
This is a field sales position covering a Maryland, Virginia and Delaware territory. Given the concentration of clients, residency in Maryland is required. Relocation assistance is not provided.
DESCRIPTION
Join our collaborative team at Thermo Fisher Scientific as a Senior Technical Sales Specialist, Cell Culture, BioProduction, where you'll support revenue growth and customer success across our innovative product portfolios. In this role, you'll apply your technical expertise and consultative sales approach to identify opportunities, build strong customer relationships, and deliver solutions that enable groundbreaking scientific advances. Working with cross-functional teams, you'll provide technical leadership in customer engagements, conduct product demonstrations, and serve as a trusted advisor to help customers achieve their research and development goals. Your contributions will directly support our mission of enabling customers to make the world healthier, cleaner, and safer.
REQUIREMENTS
- Bachelors Degree plus 5+ years of technical sales experience in life sciences, analytical instruments, or related Field Application Experience experience; Master's Degree preferred
- Preferred Fields of Study: Life Sciences, Chemistry, Engineering or related scientific field
- Strong technical understanding of relevant scientific workflows and applications
- Demonstrated success in meeting and exceeding sales targets
- Expert presentation and communication skills with ability to engage stakeholders
- Experience with CRM systems and Microsoft Office applications
- Success in consultative selling and complex sales cycles
- Strong project management and organizational abilities
- Proven relationship building and networking capabilities
- Ability to work effectively in a matrix organization
- Ability to travel up to 50-75% (3 out of 5 days of the week) within assigned territory
- Bilingual skills preferred
- Deep knowledge of specific product technologies and workflows as required by position
- Experience presenting at scientific conferences and trade shows
- Strong analytical and problem-solving capabilities
- Ability to develop and implement territory plans
- Demonstrated ability to collaborate across functions
- Experience supporting and developing other team members
- Strong customer service focus
Compensation and Benefits
The salary range estimated for this position based in Maryland is $113,000.00–$155,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
The BioProduction Group (BPG) enables our customers to create and deliver life-changing therapies by accelerating research, development and production of biopharmaceuticals. Our innovative technologies, solutions and services support biologics manufacturers from research through commercial-scale production, ensuring quality, efficiency and regulatory compliance at every stage.
Location:
This is a field sales position covering a Maryland, Virginia and Delaware territory. Given the concentration of clients, residency in Maryland is required. Relocation assistance is not provided.
DESCRIPTION
Join our collaborative team at Thermo Fisher Scientific as a Senior Technical Sales Specialist, Cell Culture, BioProduction, where you'll support revenue growth and customer success across our innovative product portfolios. In this role, you'll apply your technical expertise and consultative sales approach to identify opportunities, build strong customer relationships, and deliver solutions that enable groundbreaking scientific advances. Working with cross-functional teams, you'll provide technical leadership in customer engagements, conduct product demonstrations, and serve as a trusted advisor to help customers achieve their research and development goals. Your contributions will directly support our mission of enabling customers to make the world healthier, cleaner, and safer.
REQUIREMENTS
- Bachelors Degree plus 5+ years of technical sales experience in life sciences, analytical instruments, or related Field Application Experience experience; Master's Degree preferred
- Preferred Fields of Study: Life Sciences, Chemistry, Engineering or related scientific field
- Strong technical understanding of relevant scientific workflows and applications
- Demonstrated success in meeting and exceeding sales targets
- Expert presentation and communication skills with ability to engage stakeholders
- Experience with CRM systems and Microsoft Office applications
- Success in consultative selling and complex sales cycles
- Strong project management and organizational abilities
- Proven relationship building and networking capabilities
- Ability to work effectively in a matrix organization
- Ability to travel up to 50-75% (3 out of 5 days of the week) within assigned territory
- Bilingual skills preferred
- Deep knowledge of specific product technologies and workflows as required by position
- Experience presenting at scientific conferences and trade shows
- Strong analytical and problem-solving capabilities
- Ability to develop and implement territory plans
- Demonstrated ability to collaborate across functions
- Experience supporting and developing other team members
- Strong customer service focus
Compensation and Benefits
The salary range estimated for this position based in Maryland is $113,000.00–$155,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See all 27+ Customer Success Specialist at Thermo Fisher Scientific jobs
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Get Access To All JobsTips for Finding Customer Success Specialist Jobs at Thermo Fisher Scientific Jobs
Frame your scientific domain knowledge upfront
Customer Success Specialist roles at Thermo Fisher are not generic account management. Highlight hands-on experience with laboratory workflows, instruments, or reagents in your resume and cover letter before your first screen.
Target divisions that match your technical background
Thermo Fisher hires Customer Success Specialists across Life Sciences, Clinical Research, and Analytical Instruments. Applying to a division where your degree or lab experience aligns directly improves your sponsorship case because the specialty occupation tie to your field is cleaner.
Use Migrate Mate to filter open roles by visa type
Not every Customer Success Specialist opening at Thermo Fisher moves through the same sponsorship path. Use Migrate Mate to filter listings by the visa type you need so you focus only on roles already flagged for sponsorship eligibility.
Prepare your OPT or CPT authorization before outreach
If you are on F-1 status, confirm your OPT authorization dates align with Thermo Fisher's typical hiring timelines. Roles in scientific support often have structured onboarding cycles, and a gap between your start date eligibility and the role's start date can stall an offer.
Ask recruiters specifically about cap-exempt filing pathways
Thermo Fisher partners with academic medical centers and government research programs. If a role is tied to one of those entities, ask during the offer stage whether a cap-exempt H-1B petition is possible, which removes the lottery dependency entirely.
Document client-facing outcomes alongside technical skills
USCIS scrutinizes H-1B specialty occupation claims for customer success roles. Strengthen your petition by pairing your scientific degree with measurable client outcomes, such as retention metrics or implementation project results, that demonstrate the role requires that specific expertise.
Customer Success Specialist at Thermo Fisher Scientific jobs are hiring across the US. Find yours.
Find Customer Success Specialist at Thermo Fisher Scientific JobsFrequently Asked Questions
Does Thermo Fisher Scientific sponsor H-1B visas for Customer Success Specialists?
Yes, Thermo Fisher Scientific sponsors H-1B visas for Customer Success Specialists, particularly where the role requires a degree in a scientific or technical field such as biology, chemistry, or biomedical engineering. Because H-1B requires demonstrating specialty occupation status, roles with clear ties to scientific domain knowledge tend to move through the process more smoothly than generalist customer success positions.
How do I apply for Customer Success Specialist jobs at Thermo Fisher Scientific?
Applications go through Thermo Fisher's careers portal, where you can filter by job function and location. You can also browse Customer Success Specialist openings at Thermo Fisher filtered by visa type on Migrate Mate, which lets you identify roles already flagged for sponsorship before you apply. Tailor your resume to reflect both your scientific background and your client relationship experience.
Which visa types does Thermo Fisher Scientific commonly use for Customer Success Specialist roles?
Thermo Fisher sponsors H-1B, TN, and F-1 OPT and CPT for Customer Success Specialists, and pursues EB-2 and EB-3 Green Card sponsorship for longer-tenured employees. TN is an option for Canadian and Mexican nationals in qualifying scientific or technical occupations. F-1 OPT is common for recent graduates entering customer success roles tied to STEM-designated programs.
What qualifications does Thermo Fisher Scientific expect for Customer Success Specialist candidates?
Most Customer Success Specialist roles at Thermo Fisher require a bachelor's degree or higher in a life science, chemistry, or engineering discipline, combined with experience supporting laboratory or research customers. Familiarity with Thermo Fisher's product lines, such as instruments, reagents, or software platforms used in clinical or research settings, is frequently listed as preferred and strengthens both your candidacy and the specialty occupation case for visa sponsorship.
How long does the H-1B sponsorship process take if I receive an offer from Thermo Fisher Scientific?
From offer acceptance to H-1B approval, the timeline depends on whether Thermo Fisher files with premium processing, which USCIS processes within 15 business days, or standard processing, which can take several months. Cap-subject H-1B petitions can only be filed for an October 1 start date, so the timing of your offer relative to the April lottery registration window matters significantly for planning your start date.
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