Customer Success Jobs at Thermo Fisher Scientific with Visa Sponsorship

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

The Analytical Services Division’ (ASD) comprehensive laboratory services help drive drug development programs forward. Our purpose is to help our clients deliver life-changing therapies to patients in need through laboratory services. Together, we will:

• Maintain our position as the trusted partner for laboratory services in Biotech and Pharmaceutical markets;
• Honor our commitments by consistently delivering results; and
• Become an admired business to work for, and a safe and fulfilling career destination for superior talent.

How will you make an impact:

We’re seeking a motivated and strategic hunter with a strong understanding of the life sciences industry. This hybrid role blends business development prospecting with early-stage account management responsibilities.

This opportunity supports the Bioanalytical Labs business within the Clinical Research Group (CRG) at Thermo Fisher Scientific. Ideally, you will be remotely located in New England in the US. Remote role with approx 20% travel.

What you will do:

• Research, identify, and qualify opportunities with biotech companies needing Analytical services
• Engage potential clients with targeted outreach and messaging to highlight the our company value for their projects
• Collaborate with Account Executives and Subject Matter Experts (SMEs) to evaluate opportunities and prepare internal teams with account intel and company summaries
• Coordinate the establishment of CDAs with new clients
• Support with internal setup of new accounts from both commercial and financial perspectives
• Serve as the primary commercial point of contact for a small portfolio of biotech accounts
• Gather information required to submit Requests for Proposals (RFPs) through Salesforce
• Leverage business intelligence platforms and internal digital tools to identify and advance new business opportunities

How will you get here:

• A bachelor’s degree in life sciences, sales, or a related field is the required minimum education
• Minimum of 5 years in commercial roles within the healthcare, CRO (Clinical Research Organization), Pharmaceutical, or Medical Device sales industry with proven success in Business Development. Ideally experienced in CDMO, pharmaceutical, biotech, or CRO environments.
• In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Strong Commercial and financial acumen; Strong prospecting and sales proficiency
• Self-motivated, goal-oriented, and proactive in delivering outcomes
• Highly organized; able to lead multiple priorities and experienced with Salesforce or similar CRM platform
• Demonstrated experience in identifying and developing sales leads, making professional presentations, managing the sales process through close, and engaging in client-facing conversations.

Working Conditions and Environment:

• Work is performed in an office environment with exposure to electrical office equipment.
• Travel domestically
• Interaction with clients/associates required.
• Long varied hours required occasionally.

Physical Requirements:

• Frequently stationary for 6-8 hours per day
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Moderate mobility required.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
• Regular and consistent attendance.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $70,300.00–$93,700.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards