Customer Service Management Jobs at Ace Hardware with Visa Sponsorship
Ace Hardware hires Customer Service Management professionals to lead store operations and team performance across its retail network. The company has a history of working through visa sponsorship for qualified candidates in this function, making it a viable target if you're on an H-1B, OPT, or TN visa.
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Get Access To All JobsINTRODUCTION
Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere, competitive wages, and commitment to excellence make Ace Hardware the Place for a fulfilling career.
ROLE AND RESPONSIBILITIES
Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.
The ideal candidate will have at least 2 years of previous retail management experience. We are looking for qualified individuals for roles such as shift manager, assistant manager, and store manager. Ace Hardware offers a career path and opportunity to grow and advance.
At Ace Hardware you have the opportunity to grow with the company in a fun and active work environment.
BASIC QUALIFICATIONS
- Ability to lift 40 pounds consistently
- Stand and walk for up to 8 hours during shift
BENEFITS
- Paid time off
- Health insurance
- Employee discount
- 401(k)
- Other
JOB TYPE
Job Type: fulltime
Education
Education: No education required
WORK LOCATION
Work location: On-site
Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
INTRODUCTION
Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere, competitive wages, and commitment to excellence make Ace Hardware the Place for a fulfilling career.
ROLE AND RESPONSIBILITIES
Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.
The ideal candidate will have at least 2 years of previous retail management experience. We are looking for qualified individuals for roles such as shift manager, assistant manager, and store manager. Ace Hardware offers a career path and opportunity to grow and advance.
At Ace Hardware you have the opportunity to grow with the company in a fun and active work environment.
BASIC QUALIFICATIONS
- Ability to lift 40 pounds consistently
- Stand and walk for up to 8 hours during shift
BENEFITS
- Paid time off
- Health insurance
- Employee discount
- 401(k)
- Other
JOB TYPE
Job Type: fulltime
Education
Education: No education required
WORK LOCATION
Work location: On-site
Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
See all 161+ Customer Service Management at Ace Hardware jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Ace Hardware Jobs
Frame your credentials around retail operations leadership
Ace Hardware's Customer Service Management roles prioritize team supervision, inventory coordination, and store-level P&L accountability. Tailor your resume to show measurable outcomes in those areas, not just customer-facing service experience.
Target corporate and regional franchise openings separately
Ace Hardware operates through a cooperative franchise model, so sponsorship capacity varies by owner. Corporate-backed stores and larger franchise groups are far more likely to navigate USCIS petition requirements than small single-location operators.
Search open Customer Service Management roles using Migrate Mate
Migrate Mate filters Ace Hardware's open Customer Service Management positions by visa sponsorship eligibility, so you're not wasting applications on locations that won't file. Run your search there before applying anywhere directly.
Clarify your OPT or CPT authorization before your first interview
If you're on F-1 OPT, confirm your work authorization end date and any STEM extension eligibility upfront. Ace Hardware's hiring timelines for management roles can span several months, and a gap in authorization midway through can derail an otherwise strong candidacy.
Ask how the company handles LCA filing during the offer stage
Before accepting an offer, confirm whether Ace Hardware's HR team files the Labor Condition Application internally or through outside counsel. The LCA must be certified by DOL before your H-1B petition can be submitted to USCIS, and delays there affect your start date.
Prepare for a specialty occupation justification for your role
Customer Service Management roles can face USCIS scrutiny around specialty occupation status. Have documentation ready showing your degree field directly ties to the management functions you'll perform, such as operations management, business administration, or a related discipline.
Customer Service Management at Ace Hardware jobs are hiring across the US. Find yours.
Find Customer Service Management at Ace Hardware JobsFrequently Asked Questions
Does Ace Hardware sponsor H-1B visas for Customer Service Managements?
Yes, Ace Hardware has sponsored H-1B visas for Customer Service Management positions. Sponsorship availability depends on the specific store location and whether it operates under corporate or franchise ownership. Larger franchise groups and corporate-affiliated locations are more likely to support an H-1B petition through USCIS than smaller independent operators.
How do I apply for Customer Service Management jobs at Ace Hardware?
You can browse current Customer Service Management openings at Ace Hardware through Migrate Mate, which surfaces roles by visa sponsorship eligibility so you can focus your applications on locations that are open to sponsoring. From there, apply directly through Ace Hardware's careers portal and flag your visa status early in the screening process to avoid timeline mismatches.
Which visa types does Ace Hardware commonly use for Customer Service Management roles?
Ace Hardware has worked with H-1B, TN, F-1 OPT, F-1 CPT, J-1, and EB-2 or EB-3 Green Card pathways for this function. H-1B is the most common route for degree-holding candidates already in the U.S. TN is an efficient option for Canadian and Mexican nationals in qualifying management roles. Green Card sponsorship through PERM is less common but has occurred for long-tenure employees.
What qualifications does Ace Hardware expect for Customer Service Management roles?
Ace Hardware generally expects candidates to have a bachelor's degree in business, operations management, or a related field, combined with hands-on experience supervising teams in a retail or construction supply environment. Demonstrated experience with inventory systems, scheduling, and store-level KPIs strengthens your candidacy. For H-1B purposes, your degree field should connect directly to the management responsibilities outlined in the job description.
How do I time my application around H-1B cap deadlines if I'm on OPT?
If you're on F-1 OPT, Ace Hardware would need to file your H-1B petition during the annual registration window in March for an October 1 start. USCIS typically opens H-1B registration in mid-March, with selection results announced by late March or April. Start your job search at least six months before your OPT expires to give your employer enough runway to complete the LCA filing with DOL before petition submission.
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