Customer Service Jobs at Asbury Automotive Group with Visa Sponsorship
Asbury Automotive Group hires Customer Service professionals across its dealership network, supporting roles in sales support, service coordination, and client relations. The company has a history of working through employment-based visa sponsorship for qualified candidates, making it a realistic target for international job seekers in automotive.
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Get Access To All JobsABOUT ASBURY
Greenville Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Customer Care Coordinator you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Body Shop Customer Care Coordinator who will help us redefine the car-buying experience. Does this sound like you? Apply now!
ROLE AND RESPONSIBILITIES
A Body Shop Customer Care Coordinator is responsible for appraising customer’s vehicle damage to determine the cost of repair for insurance claims or customer paid repairs. It is also the responsibility of the Coordinator to maintain business flow while working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards.
- Ascertain automotive body damage by conducting inspections and examinations to determine extent of structural, body, mechanical or interior damage
- Develop/prepare estimate cost by costing parts, supplies, labor and calculating customer's payment, including deductibles to repair or replace each damaged item
- Obtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjuster, resolving repair and replacement requirements
- Prepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management system
- Maintain customer rapport by explaining estimate and expected return of vehicle
- Maintain high-quality repairs and minimize comebacks
- Conduct spot checks of each completed job for thoroughness and quality
- Maintain body shop records by recording repair and replacement actions
- Update job knowledge by participating in educational opportunities
- Enhance body shop reputation by providing excellent customer service
BASIC QUALIFICATIONS
- Previous automotive experience preferred
- Prior automotive estimating experience preferred
- Automotive certifications, and or, a bachelor's or associates degree a plus
- Must be a minimum of eighteen years of age
- Must have a valid Driver’s License
- Must be able to pass pre-employment screens (background & drug test)
COMPANY BENEFITS:
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
ABOUT ASBURY
Greenville Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Body Shop Customer Care Coordinator you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Body Shop Customer Care Coordinator who will help us redefine the car-buying experience. Does this sound like you? Apply now!
ROLE AND RESPONSIBILITIES
A Body Shop Customer Care Coordinator is responsible for appraising customer’s vehicle damage to determine the cost of repair for insurance claims or customer paid repairs. It is also the responsibility of the Coordinator to maintain business flow while working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards.
- Ascertain automotive body damage by conducting inspections and examinations to determine extent of structural, body, mechanical or interior damage
- Develop/prepare estimate cost by costing parts, supplies, labor and calculating customer's payment, including deductibles to repair or replace each damaged item
- Obtain insurance estimates by contacting insurance companies, reviewing damage estimates with insurance adjuster, resolving repair and replacement requirements
- Prepare WO (work order) by describing repair and replacement services required, obtain approval signatures, enter WO (work order) into work management system
- Maintain customer rapport by explaining estimate and expected return of vehicle
- Maintain high-quality repairs and minimize comebacks
- Conduct spot checks of each completed job for thoroughness and quality
- Maintain body shop records by recording repair and replacement actions
- Update job knowledge by participating in educational opportunities
- Enhance body shop reputation by providing excellent customer service
BASIC QUALIFICATIONS
- Previous automotive experience preferred
- Prior automotive estimating experience preferred
- Automotive certifications, and or, a bachelor's or associates degree a plus
- Must be a minimum of eighteen years of age
- Must have a valid Driver’s License
- Must be able to pass pre-employment screens (background & drug test)
COMPANY BENEFITS:
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities. Additional advantages:
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
See all 159+ Customer Service at Asbury Automotive Group jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Asbury Automotive Group roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Asbury Automotive Group Jobs
Frame your resume for dealership workflows
Asbury operates franchise dealerships across multiple brands, so tailor your resume to show experience with high-volume customer interactions, complaint resolution, and CRM tools. Service advisors and client relations coordinators are among the most actively hired profiles.
Target dealerships in Asbury's larger markets
Asbury's Customer Service hiring concentrates in states like Georgia, Florida, and Texas where it runs large multi-brand dealership clusters. Applying to locations in those markets improves your odds of landing a role with an HR team experienced in sponsorship paperwork.
Ask explicitly about EB-2 and EB-3 sponsorship paths
Asbury's sponsorship activity for Customer Service roles falls under employment-based immigrant visa categories. When you reach the offer stage, ask HR directly whether they process PERM labor certification, since that determines your timeline to permanent residency.
Prepare your credentials before the offer stage
PERM requires your employer to document your qualifications match the posted role. Gather transcripts, prior employment letters, and any automotive or customer service certifications early so Asbury's HR team can build your file without delays once a position is offered.
Browse open Customer Service roles on Migrate Mate
Asbury Automotive Group lists Customer Service openings that are flagged for visa sponsorship eligibility. Use Migrate Mate to filter specifically for Asbury roles and track new postings so you can apply early before positions close.
Understand the PERM filing sequence before your start date
PERM processing at DOL currently takes six months or longer before USCIS even receives your I-140 petition. Negotiate your start date and probationary period with that timeline in mind so your employer initiates the process promptly after onboarding.
Customer Service at Asbury Automotive Group jobs are hiring across the US. Find yours.
Find Customer Service at Asbury Automotive Group JobsFrequently Asked Questions
Does Asbury Automotive Group sponsor H-1B visas for Customer Service roles?
Customer Service roles at Asbury Automotive Group typically do not align with H-1B requirements, since H-1B is reserved for specialty occupations requiring at least a bachelor's degree in a specific field. Asbury's sponsorship activity for this function generally falls under employment-based Green Card categories, specifically EB-2 and EB-3, which are better suited to the qualifications and duties common in dealership customer service work.
Which visa types are commonly used for Customer Service roles at Asbury Automotive Group?
The EB-3 category is the most common route for Customer Service positions at Asbury, covering skilled workers and roles that may not require advanced degrees. EB-2 sponsorship is possible if the role involves specialized expertise or the candidate holds an advanced degree. Both paths require PERM labor certification filed with the DOL before USCIS adjudicates the I-140 immigrant petition.
What qualifications or experience does Asbury Automotive Group expect for Customer Service roles?
Asbury typically looks for candidates with prior experience in customer-facing environments, ideally within automotive retail, service scheduling, or dealership operations. Familiarity with CRM platforms, strong communication skills, and comfort managing high call or walk-in volume matter more than formal degrees for most roles. Some senior positions may require supervisory experience or automotive product knowledge across the brand lines Asbury operates.
How do I apply for Customer Service jobs at Asbury Automotive Group?
You can find and apply for Customer Service openings at Asbury Automotive Group through Migrate Mate, which lists positions flagged for visa sponsorship eligibility so you can focus only on roles relevant to your situation. Applications typically go through Asbury's internal hiring portal after initial screening. Have your resume, employment history, and any certifications ready, since dealership HR teams move quickly once a candidate clears the initial review.
How long does the sponsorship process take for a Customer Service role at Asbury Automotive Group?
The timeline depends on which Green Card category applies. For EB-3, expect at least 12 to 18 months from PERM filing to I-140 approval under current DOL and USCIS processing times, not counting any priority date backlog for your country of birth. Indian and Chinese nationals face significantly longer waits due to visa bulletin backlogs. Starting the process as early as possible after your hire date gives you the most flexibility.
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