Customer Service Management Jobs at Asbury Automotive Group with Visa Sponsorship

ABOUT ASBURY

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

JOB TITLE: General Manager

FLSA STATUS: Exempt

DEPARTMENT: Sales

REPORTS TO: MMD

JOB CODE: 14101

Position Summary: General Manager assumes responsibility and is accountable for customer retention and the profitability of each department in the dealership. General Manager fulfills responsibilities primarily through the use of sound business management practices. General Manager plans, motivates, and coordinates the activities of the Management team.

We are seeking a qualified candidate with 5+ years of proven experience in general management, demonstrating strong leadership and operational oversight.

1. Strives to contribute to the store’s efforts to deliver an exceptional guest experience to our guests by making it a top priority to help other team members who are serving our guests (e.g., by being highly responsive to those team members’ requests for information or assistance that will help them serve our guests). Never think “that’s not in my job description”. Wowing our guests is the job of EVERY team member, even those who don’t interact directly with guests!

2. When interacting with guests, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).

3. Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times.

4. Recognizes and praises team members for exceptional performance and providing great guest expectations.
5. When making a request or communicating a decision, explains the “why” behind it.
6. Rarely shows strong negative emotions such as impatience, frustration, or anger.
7. No task is beneath him/her; willing to perform routine tasks when needed.
8. Is humble – whenever possible, gives credit to others instead of him/her self.
9. When others make honest mistakes, doesn’t hold it against them and views it as a learning experience.
10. Actively invites team members’ ideas, questions and concerns.
11. Encourages team members to ask for help or support and genuinely welcomes the opportunity to assist.
12. Attentive when others are speaking (e.g., good eye contact and no looking at his/her mobile device).
13. Demonstrates professionalism (e.g., shows proper phone etiquette and avoids profanity and sarcasm).
14. Avoids interrupting people; lets team members finish their thoughts.

15. Encourages team members from different departments to collaborate in ways that enhance the guest experience.

16. Treats all co-workers, customers, and vendors professionally and with respect.

17. Attendance and Punctuality.

18. Adheres to Company Policies and Procedures.

19. Maintains a clean and organized work area.

20. Maintains a professional appearance and adheres to the dealership dress code.

21. Hires, trains, and motivates all dealership department managers. The GM should interview all job candidates before a final hiring decision is made.

22. Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.

23. Plans dealership operations for the coming year and submits to Asbury Automotive for approval.

24. Ensures volume commitments to the manufacturer are met.

25. Meets with the controller/office manager weekly to review departmental forecasts for consistency with the monthly and annual forecasts.

26. Meets with managers individually to develop monthly and annual goals and objectives, and to review actual performance.

27. Develops merchandising strategies and assists in creating effective, cost-efficient advertising programs.

28. Monitors daily operating control (DOC) report, implementing improved courses of action where necessary.

29. Provides accurate weekly reports on the financial condition of Asbury Automotive.

30. Ensures that the monthly financial statement is complete, accurate, and submitted on time to the factory.

31. Develops and maintains a good working relationship with lending institutions and manufacturer personnel.

32. Communicates management policies and procedures to all Team Members’ attitudes and build morale.

33. Holds regularly scheduled managers meetings to ensure that every department is operating efficiently and profitably.

34. Reviews all requests for training, approves those which are appropriate and consistent with Asbury Automotive goals for professional/technical ability and advancement, and monitors their effectiveness.

35. Reviews and approves compensation plans for all team members; ensures all compensation plans are within company guidelines.

36. Coordinates with the accounting office to ensure that records and analyses are maintained accurately.

37. Resolves any customer complaints that department managers are unable to rectify.

38. Comply with all organizational policies, practices, and procedures; including Asbury Automotive Group Code of Conduct at all times.

39. Participate in proactive team efforts to achieve departmental and company goals.

40. Perform other duties as assigned.

41. Provide leadership to others through example and sharing of knowledge/skill.

42. Supervise/manage/direct the selection, training, development, appraisal and work assignments of dealership management.

43. Address complaints in a timely manner and conducts counseling sessions and termination in accordance with company guidelines.

44. Lead by example and ensure that the core values of the company are encompassed in behavior at all times.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by the job include close vision, and ability to adjust focus.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.