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Our Mission & Culture

The mission of the BBB is to be the leader in advancing trust. We are guided by our commitment to honesty, transparency, ethics, and integrity, fostering confidence for both businesses and the consumers we serve.

Our employees are deeply customer-centric, putting those we serve first. They listen, understand each individual’s unique needs, and provide tailored, solutions-focused support that builds trust and confidence. They are true team players, collaborating seamlessly and taking pride in their work and the organization. With a growth mindset, they embrace challenges, remain open to feedback, and continually seek ways to improve and innovate.

Our employees succeed by maintaining a positive attitude, understanding the importance of accountability, being results-driven, and remaining coachable. Our managers lead the way.

Position Overview

The Standards and Compliance Manager ensures businesses meet and maintain BBB Accreditation Standards, oversees vetting, coordinates with licensing agencies, identifies process improvements, and leads, coaches, and mentors the vetting team.

Essential Functions

The Standards and Compliance Manager reports to Vice President of Operations and works onsite in the Omaha office.

The Standards and Compliance Manager has primary responsibility in these essential functions:

• Working with the staff to oversee the vetting and accreditation process for new and renewing businesses, ensuring all decisions align with established standards and organizational policies.
• Works alongside the team by assisting with the processing of new and renewal accreditation applications.
• Ensures staff are entering data updates accurately, promoting consistency and implementing processes that support reliable, up-to-date business profiles.
• Setting clear expectations for job performance and holding employees accountable for meeting expectations; developing team members; and upholding ethics/values of BBB.
• Communicating clearly, consistently, and in a timely manner with the management team about new initiatives, procedural changes, or goals.
• Identifying trends and emerging needs to improve efficiency and ensure deadlines are consistently met.

Qualifications

The following experience/education is required for this role.

• 2+ years in a management role is required.
• Bachelor’s degree in business or management is preferred.
• Demonstrated interpersonal skills for interacting with employees and end users.
• Strong coaching, mentoring, motivating, communication and people development skills required.
• Strong track record of making well-reasoned decisions and implementing change.
• Ability to lead and inspire others in a fast-paced environment.

Daily Deliverables

The Standards and Compliance Manager role is demanding, and no two days are likely to be the same. This list is representative of work that could occur on any given day and is not a comprehensive list.

• Communicates throughout the organization in the interest of clarifying and simplifying processes, holding team members accountable, developing people, and motivating/engaging employees.
• Interacts with clients to understand issues, be highly responsive, and demonstrate high levels of service, ethical standards, and commitment to the mission of the BBB.
• Analyzes processes and procedures to devise incremental improvements and continuously seek better ways of working more efficiently and effectively.
• Mentors and coaches team members so that the organization is stronger each day than it was the day before.
• Fills in occasionally when key personnel are unavailable. Using these opportunities to observe processes and employee performance and to stay abreast of emerging trends or needed changes.
• Conducts regular team and 1:1 meetings to build competence, confidence and capacity, to communicate needs, and to get input on priority matters.
• Monitors resource allocation and makes decisions related to resource allocation (staffing, equipment, services, etc.).
• Provides opportunities for team members to learn new skills and tackle stretch assignments. Prepares team members who demonstrate potential and commitment for next-level roles.
• Process and evaluate accreditation applications in collaboration with the team, ensuring accuracy, completeness, and compliance with established standards.
• Communicate and collaborate with prospective accredited businesses throughout the application and approval process.

Additional Requirements

The nature of the Standards and Compliance Manager’s role requires the following to complete work tasks:

• On-site presence Monday through Friday is required for this role. Following successful completion of a 90-day probationary period, a hybrid work arrangement may be available, with in-office expectations Tuesday through Thursday and remote work permitted on Mondays and Fridays.
• Ability to work beyond scheduled hours as necessary to meet critical deadlines, including payroll cutoff periods.
• Strong communication skills in written and spoken English.

Competencies

• Ethics and Values, with demonstrated actions that consistently demonstrate actions and choices based on ethics and values.
• Customer Focus to meet internal & external customer needs and continuously improve customer offerings.
• Teamwork and Collaboration to support team unity and ensure shared success.
• Resilience to turn setbacks into comebacks.
• Technology and Computer Skills to work efficiently and productively.
• Decision Quality that reflects a “big picture” perspective and good stewardship.
• Interpersonal Savvy to relate well to all kinds of people.
• Command Skills to lead decisively and courageously.
• Managing Vision and Purpose by seeing possibilities and inspiring others.

BBB offers:

• Compensation That Pays for Performance: $55K + quarterly bonus incentives.
• Performance-Focused Incentives: Bonuses tied to team performance.
• Full Benefits Package: Health, dental, vision, life, disability, 401(k) with match.
• A Winning Culture: We celebrate results and reward activity.

The statements contained herein reflect the principal function and most significant duties of the job but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

At BBB, we embrace diversity and strive to create an inclusive environment that provides all team members the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences are what make us a Better Business! We are proud to be an Equal Employment Opportunity and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by local, state, or federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person