Customer Service Jobs at ChenMed with Visa Sponsorship
ChenMed hires Customer Service professionals to support patients across its value-based primary care centers. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you're on OPT, TN status, or need H-1B sponsorship to build a healthcare career in the U.S.
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Get Access To All JobsLocation
Metairie, Louisiana, United States of America
Category
Corporate
Job Id
R0048138
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
- Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
- Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
- Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
- Addresses/resolves any customer-service or team member issues.
- Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
- Works closely with the Sales and Marketing department in developing strategies to increase and retain membership.
Other responsibilities may include:
- Conducts tours for prospective patients and ensure New Patient paperwork is completed and in chart.
- Works with doctors in meeting set up, writing letters to/for patients.
- Reviews reports to ensure target metrics are achieved and processes are being followed.
- Ensures co-pays are compliantly collected and cash is reconciled and deposited.
- Conducts walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
- Conducts training and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA training occur and employees have all required certifications current in their files.
- Monitors transportation and housekeeping activities.
- Monitors/alters team member work schedules, including approval of overtime or vacations.
- Works closely with the Management Team and Administrators in relation to strategic business planning.
- Other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Skills in operating phones, personal computer, software and other IT systems.
- Skills in oral communication (English required).
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
- Ability to pay close attention to detail and to ensure accuracy of reports and data.
- Ability to manage multiple processes and work effectively with other team members.
- Fluent in English.
PAY RANGE:
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
LI-Onsite
Location
Metairie, Louisiana, United States of America
Category
Corporate
Job Id
R0048138
We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
- Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
- Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
- Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
- Addresses/resolves any customer-service or team member issues.
- Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
- Works closely with the Sales and Marketing department in developing strategies to increase and retain membership.
Other responsibilities may include:
- Conducts tours for prospective patients and ensure New Patient paperwork is completed and in chart.
- Works with doctors in meeting set up, writing letters to/for patients.
- Reviews reports to ensure target metrics are achieved and processes are being followed.
- Ensures co-pays are compliantly collected and cash is reconciled and deposited.
- Conducts walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
- Conducts training and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA training occur and employees have all required certifications current in their files.
- Monitors transportation and housekeeping activities.
- Monitors/alters team member work schedules, including approval of overtime or vacations.
- Works closely with the Management Team and Administrators in relation to strategic business planning.
- Other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Skills in operating phones, personal computer, software and other IT systems.
- Skills in oral communication (English required).
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
- Ability to pay close attention to detail and to ensure accuracy of reports and data.
- Ability to manage multiple processes and work effectively with other team members.
- Fluent in English.
PAY RANGE:
$83,638 - $119,482 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
LI-Onsite
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Get Access To All JobsTips for Finding Customer Service Jobs at ChenMed Jobs
Frame Your Healthcare Communication Experience Clearly
ChenMed serves seniors in underserved communities, so highlight any experience explaining medical information, handling insurance queries, or supporting patients with limited English. Generic call-center experience reads weaker than patient-facing service work.
Target ChenMed's Market Expansion Locations First
ChenMed regularly opens new care centers in underserved urban markets. Roles at newer locations often have more hiring urgency, which gives you more room to have a direct sponsorship conversation early in the process rather than late.
Confirm OPT or CPT Eligibility Before Applying
If you're on F-1 status, verify your OPT authorization dates align with ChenMed's onboarding timeline. Healthcare employers run compliance checks through E-Verify on day one, so any gap between your start date and work authorization validity will surface immediately.
Raise Sponsorship Needs at the Offer Stage
ChenMed's Customer Service hiring moves through HR generalists, not immigration specialists. Bring up your visa situation after a verbal offer, when they've already decided they want you. Raising it too early can remove you from consideration before your qualifications are fully evaluated.
Use Migrate Mate to Filter Open Customer Service Roles
Search Migrate Mate to find current ChenMed Customer Service openings filtered by visa sponsorship type. This saves time by surfacing only roles where sponsorship has been confirmed, so you're not cold-applying and hoping for the best.
Understand TN Status Constraints for This Role
TN visas cover specific occupational categories defined by the DOL. Customer Service roles at ChenMed may not fall under a qualifying TN category unless your duties align with a covered profession like Management Consultant or Computer Systems Analyst. Clarify your job description before requesting TN sponsorship.
Customer Service at ChenMed jobs are hiring across the US. Find yours.
Find Customer Service at ChenMed JobsFrequently Asked Questions
Does ChenMed sponsor H-1B visas for Customer Service?
Yes, ChenMed sponsors H-1B visas for Customer Service roles. Because H-1B petitions require the position to qualify as a specialty occupation, your role description matters. Customer Service positions with responsibilities tied to healthcare administration, data systems, or patient coordination are more likely to support a successful H-1B filing than general-purpose service roles.
How do I apply for Customer Service jobs at ChenMed?
Applications go through ChenMed's careers portal. You can also find verified Customer Service openings at ChenMed filtered by visa sponsorship type on Migrate Mate, which helps you confirm sponsorship eligibility before applying. Tailor your resume to emphasize patient interaction, healthcare workflow experience, and any bilingual capabilities, since ChenMed serves diverse senior populations.
Which visa types does ChenMed commonly sponsor for Customer Service roles?
ChenMed sponsors H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Cards including EB-2 and EB-3 for qualifying roles. F-1 OPT is the most common entry point for recent graduates. H-1B and EB-3 sponsorship are realistic paths for longer-term employment, particularly in patient services or administrative coordination functions within their care centers.
What qualifications does ChenMed look for in Customer Service candidates?
ChenMed prioritizes candidates with experience in patient-facing or healthcare-adjacent service roles. Familiarity with electronic health records, insurance verification, or medical scheduling strengthens your application. Bilingual fluency, particularly in Spanish, is a recurring preference given their patient demographics. A background in community health, social services, or care coordination also aligns well with their model.
How do I time my application around H-1B filing deadlines?
USCIS opens H-1B registration each March for the fiscal year beginning October 1. If you need cap-subject H-1B sponsorship, target a ChenMed offer by February to give your employer time to register. If you're already in H-1B status transferring from another employer, ChenMed can file a transfer petition year-round, and you can start working once they file, not after approval.
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