Customer Success Operations Jobs at DoorDash with Visa Sponsorship

About the Team

The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line's long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.

About the Role

DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate our global payments growth strategy. In this highly visible role, you will act as the strategic "train conductor" for our payments business, working to hit ambitious annual revenue targets by driving the adoption of transactional features across our merchant base.

To be successful, you must possess a deep understanding of the payments industry—specifically how payment gateways, Merchant of Record (MoR) models, and transaction fees operate within B2B SaaS ecosystems. You will be directly goaled on moving the needle on critical metrics: increasing payments attach rates, boosting online GMV per venue, and optimizing our take rates. You will partner closely with Product to build new payment-driving features from scratch, shape our global Pricing & Packaging strategy, and rally Sales, Marketing, and Customer Success to execute holistic Go-To-Market launches. This role requires a highly autonomous, confident leader who thrives in ambiguity, can synthesize complex data into actionable insights, and can influence executive stakeholders without direct authority.

The ideal candidate is an autonomous owner who can build consensus, synthesize complex data, and navigate 0-to-1 product launches in a fast-paced B2B SaaS environment.

You're excited about this opportunity because you will…

• Drive Payments Growth: Own the strategy to increase the adoption of existing payment-driving features (e.g., deposits, cancellation fees, pre-paid experiences) and partner with Product to identify, test, and launch new transactional capabilities.

• Pricing & Packaging: Actively manage and optimize our transactional economic model. You will strategize around take rates, processing fees, and consumer pass-through options to ensure we are maximizing payment revenue while incentivizing merchant GMV growth.

• Cross-Functional Project Management: Act as the strategic "train conductor" across Product, Sales, Marketing, Product, Sales, and Legal. Bring people together, gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. You will work closely with leadership, leveraging your analytical skills to identify challenges, develop solutions, and ensure successful project execution in line with our growth objectives. You will establish clear metrics for success and designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals). You will be responsible for removing or escalating roadblocks to ensure project timelines are achieved.

• Market & Competitive Strategy: Size market opportunities and conduct deep competitive research for the region, diving into specific customer segments to understand what is working and analyzing closed-lost deals to understand what isn't. Ensure global product strategies account for local nuances.

• Data-Driven Insights: Dive deep into our data to uncover hidden trends, analyze product adoption, and monitor competitive dynamics. You will be responsible for developing dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.

• Executive Visibility & Alignment: Translate highly ambiguous project scopes into structured, actionable plans. Communicate updates, roadblocks, and strategic recommendations clearly to senior leadership and cross-functional partners.

• Risk Management: Anticipate and proactively manage obstacles and risks to strategic projects, developing mitigation strategies to keep initiatives on track.

We're excited about you because…

• Experienced Operator: You have 5-7 years of experience in management consulting, finance, or Strategy & Operations, ideally within a high-growth Big Tech or B2B SaaS environment.

• Payments Experience: You have direct experience working with payment processors, gateways, or products with a transactional economic model (e.g., Stripe, Adyen, FreedomPay). You intimately understand transaction fees, chargebacks, and online GMV dynamics.

• Autonomous Owner: You have the direction and confidence to take ownership of highly ambiguous projects with minimal oversight. You are accountable, proactive, and known for getting things done when you say you will.

• Influential Collaborator: You are personable and excel at stakeholder management. You know how to bring cross-functional teams together, push back with a clear POV when necessary, and drive consensus across the finish line.

• Expert Project Manager: Proven track record of managing initiatives of medium complexity that require a high level of accuracy and dependability. You can manage multiple priorities simultaneously in a fast-paced environment.

• Solution-Oriented Influencer: You come to meetings with a clear point of view and feel comfortable pushing back and asking hard questions. You are personable, capable of influencing others, and skilled at bringing people together to drive results.

• Data Analysis: An analytical mindset with proven experience in data analysis and financial modeling. You can translate raw data into actionable insights and strategic recommendations.

• Financial Modeling Experience: The ability to create financial models to evaluate potential opportunities.

• Exceptional Communicator: Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams without direct authority.

• Analytical Thinker: You have strong data analysis skills and high spreadsheet comfort. Experience with Salesforce, Looker, and Gong is highly preferred.

• Customer Centric: Deep sense of empathy for user challenges and pain points.

You have a Bachelor's Degree in a related field; Masters Degree preferred but not required.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.