Customer Success Operations Jobs at DoorDash with Visa Sponsorship
Customer Success Operations jobs at DoorDash span merchant strategy, support tooling, and scaled operations. The company sponsors a broad range of work visas for this function, making it a realistic target if you're on OPT, an H-1B visa, or an E-3 visa and building a career in tech-driven customer operations.
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Get Access To All JobsAbout The Team
DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About The Role
This role acts as an associate operations manager at DoorDash Labs. You will ensure that DoorDash Labs executes operations efficiently and maximizes operations to its full potential. You will report to the General Manager on our robotics team in our DoorDash Labs organization. You will be 100% in-office and in-field throughout the Greater Salt Lake Area with some limited travel potential to other new markets if the need arises.
You’re Excited About This Opportunity Because You Will…
- Rigorously tracking daily KPIs and work with all sides of our operations to maximize our output and commercial availability of supply
- Establish strong relationships and followership with the general manager, operations team managers and a co-located service team, motivating the whole team to work as one
- Incorporate, adopt and refine daily and weekly processes for the management of real-time operations, working closely with other leaders
- Build strong relationships with cross-functional partners, including remote assistance, technical program management, facilities, engineering and many other key stakeholders to provide an understanding of the current state of operations and resource allocation
- Contribute with creative operational solutions to complex and ambiguous technical problems, unlocking the next big autonomy bet
- Provide onsite leadership and expertise for incident response, in the case things don’t match expectations and need guidance and leadership
- Work effectively in gray space, bringing clarity to uncertainty, to enable tactical and strategic decision making and push the program forward!
We’re Excited About You Because You Have…
- 6+ years of experience
- Experience with operational leadership of a team of 10-50
- Deep experience in autonomous vehicles and/or robotics
- Strong communication skills - you can concisely present complex ideas to subordinates, peers, cross-functional partners and senior leadership alike
- An “And not Or” mentality - both quantity and quality in our operations matter and we do not consider them contradictory
- Intrinsic motivation and confidence operating independently as well as with a team
- Belief in 1% better every day
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About The Team
DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About The Role
This role acts as an associate operations manager at DoorDash Labs. You will ensure that DoorDash Labs executes operations efficiently and maximizes operations to its full potential. You will report to the General Manager on our robotics team in our DoorDash Labs organization. You will be 100% in-office and in-field throughout the Greater Salt Lake Area with some limited travel potential to other new markets if the need arises.
You’re Excited About This Opportunity Because You Will…
- Rigorously tracking daily KPIs and work with all sides of our operations to maximize our output and commercial availability of supply
- Establish strong relationships and followership with the general manager, operations team managers and a co-located service team, motivating the whole team to work as one
- Incorporate, adopt and refine daily and weekly processes for the management of real-time operations, working closely with other leaders
- Build strong relationships with cross-functional partners, including remote assistance, technical program management, facilities, engineering and many other key stakeholders to provide an understanding of the current state of operations and resource allocation
- Contribute with creative operational solutions to complex and ambiguous technical problems, unlocking the next big autonomy bet
- Provide onsite leadership and expertise for incident response, in the case things don’t match expectations and need guidance and leadership
- Work effectively in gray space, bringing clarity to uncertainty, to enable tactical and strategic decision making and push the program forward!
We’re Excited About You Because You Have…
- 6+ years of experience
- Experience with operational leadership of a team of 10-50
- Deep experience in autonomous vehicles and/or robotics
- Strong communication skills - you can concisely present complex ideas to subordinates, peers, cross-functional partners and senior leadership alike
- An “And not Or” mentality - both quantity and quality in our operations matter and we do not consider them contradictory
- Intrinsic motivation and confidence operating independently as well as with a team
- Belief in 1% better every day
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
See all Customer Success Operations Jobs at DoorDash
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations Jobs at DoorDash.
Get Access To All JobsTips for Finding Customer Success Operations Jobs at DoorDash
Frame Your Experience Around Operational Scale
DoorDash Customer Success Operations roles prioritize process design, tooling optimization, and cross-functional coordination at scale. Tailor your resume to show measurable workflow improvements or CRM system experience, not just relationship management or support volume.
Target Roles Before Your OPT Clock Runs Out
F-1 OPT gives you a 60-day grace period after employment ends. If you're on STEM OPT, plan your DoorDash application timeline so any offer negotiation wraps up well before that window, leaving room for H-1B cap-season filing if needed.
Understand How DoorDash Uses Multiple Visa Types
DoorDash sponsors H-1B, E-3, TN, and H-1B1 visas for qualifying roles. If you're Australian or Canadian, the E-3 or TN can move faster than the H-1B lottery, so flag your nationality early in recruiting conversations.
Use Migrate Mate to Surface Open Roles by Visa Type
Filtering Customer Success Operations openings at DoorDash by your specific visa category saves time and avoids applying to positions the team hasn't budgeted sponsorship for. Migrate Mate lets you search exactly that way before you apply.
Confirm Sponsorship Scope During the Recruiter Screen
DoorDash's willingness to sponsor varies by team and headcount approval. Ask directly during your first recruiter call whether the specific role has sponsorship confirmed, not just whether the company sponsors visas in general.
Get Your LCA Timeline Right Before Accepting an Offer
Your employer must file a Labor Condition Application with DOL before USCIS can process your H-1B or E-3 petition. Factor that DOL certification step into your start date negotiation so you're not accepting an offer with an unrealistic onboarding window.
Frequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Success Operations?
Yes, DoorDash sponsors H-1B visas for Customer Success Operations roles that qualify as specialty occupations. These positions typically require a bachelor's degree or higher in a relevant field such as business, information systems, or operations management. Sponsorship eligibility is confirmed on a role-by-role basis, so verify with the recruiter early in the process that the specific opening has sponsorship approved.
How do I apply for Customer Success Operations jobs at DoorDash?
Applications go through DoorDash's careers portal. Migrate Mate also surfaces current Customer Success Operations openings at DoorDash filtered by visa type, which helps you identify roles where sponsorship aligns with your status before you apply. Tailor your application to highlight operational metrics, CRM or tooling experience, and cross-functional project ownership, since those signal readiness for DoorDash's scaled operations environment.
Which visa types does DoorDash commonly use for Customer Success Operations roles?
DoorDash sponsors H-1B, H-1B1 visa, E-3, TN visa, EB-2, EB-3, F-1 OPT, F-1 CPT, and J-1 visas for qualifying roles. For Customer Success Operations specifically, H-1B is the most common path for non-Australian, non-Canadian nationals. Australian citizens can pursue the E-3, and Canadian or Mexican nationals may qualify for TN visa status, both of which bypass the H-1B annual lottery.
What qualifications does DoorDash expect for Customer Success Operations roles?
DoorDash typically looks for candidates with experience in scaled customer operations, support tooling such as Salesforce or Zendesk, and cross-functional process improvement. A bachelor's degree in business, operations, or a related field is usually required for visa sponsorship eligibility. Roles at the senior level often expect demonstrated experience leading operational initiatives or managing data-driven customer programs rather than frontline support work.
How do I time my visa filing if I receive an offer from DoorDash?
Timing depends on your current status and visa type. H-1B cap-subject petitions can only be filed once per year, with USCIS typically opening registration in March for an October 1 start date. E-3 and TN petitions have no annual cap, so those can be filed year-round. If you're on F-1 OPT, confirm your authorization end date before negotiating a start date, since USCIS processing under premium service typically runs two to three weeks.