Customer Success Manager Jobs at DoorDash with Visa Sponsorship
DoorDash hires Customer Success Managers to own merchant and partner relationships across its marketplace platform. The company has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple visa categories from initial OPT through long-term sponsorship pathways.
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Get Access To All JobsAbout the Team
The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.
About the Role
As a Strategic Partner Manager I (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners across your assigned region. You'll serve as the primary point of contact to your merchants – helping them improve performance, adopt new products, and expand their partnership with DoorDash.
In this role, you'll balance relationship management with revenue responsibility. You'll lead regular business check-ins, present data-backed recommendations, upsell incremental solutions, and ensure partnership terms continue to drive value for both the merchant and DoorDash. You'll also work cross-functionally to resolve issues, support operational improvements, and maintain high levels of satisfaction and retention.
You'll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office.
You're excited about this opportunity because you will…
- Manage and grow merchant partnerships: Own a book of SMB restaurant partners across your region while meeting revenue and retention goals
- Drive merchant performance: Lead quarterly business reviews (QBRs) that highlight wins, identify gaps, and outline opportunities for growth
- Reduce churn and drive expansion: Proactively identify risk, recommend DoorDash products, and guide merchants toward expansion opportunities
- Optimize operations with data: Use internal data and unit economics to evaluate daily operations and recommend improvements
- Present strategic recommendations: Explain forecasted revenue growth and propose customized sales packages that improve performance and brand perception
- Collaborate cross-functionally: Partner with Product, Operations, Sales, and Support teams to deliver a seamless and high-quality merchant experience
We're excited about you because you have…
- 3+ years of experience in account management, post-sales, customer success, or a related client-facing role
- Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach
- Strong analytical skills with experience building data-driven recommendations and client-facing QBRs
- Comfort managing multiple stakeholders, timelines, and priorities across a book of business
- Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace
- Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About the Team
The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.
About the Role
As a Strategic Partner Manager I (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners across your assigned region. You'll serve as the primary point of contact to your merchants – helping them improve performance, adopt new products, and expand their partnership with DoorDash.
In this role, you'll balance relationship management with revenue responsibility. You'll lead regular business check-ins, present data-backed recommendations, upsell incremental solutions, and ensure partnership terms continue to drive value for both the merchant and DoorDash. You'll also work cross-functionally to resolve issues, support operational improvements, and maintain high levels of satisfaction and retention.
You'll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office.
You're excited about this opportunity because you will…
- Manage and grow merchant partnerships: Own a book of SMB restaurant partners across your region while meeting revenue and retention goals
- Drive merchant performance: Lead quarterly business reviews (QBRs) that highlight wins, identify gaps, and outline opportunities for growth
- Reduce churn and drive expansion: Proactively identify risk, recommend DoorDash products, and guide merchants toward expansion opportunities
- Optimize operations with data: Use internal data and unit economics to evaluate daily operations and recommend improvements
- Present strategic recommendations: Explain forecasted revenue growth and propose customized sales packages that improve performance and brand perception
- Collaborate cross-functionally: Partner with Product, Operations, Sales, and Support teams to deliver a seamless and high-quality merchant experience
We're excited about you because you have…
- 3+ years of experience in account management, post-sales, customer success, or a related client-facing role
- Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach
- Strong analytical skills with experience building data-driven recommendations and client-facing QBRs
- Comfort managing multiple stakeholders, timelines, and priorities across a book of business
- Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace
- Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
See all 143+ Customer Success Manager at DoorDash jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager at DoorDash roles.
Get Access To All JobsTips for Finding Customer Success Manager Jobs at DoorDash Jobs
Frame your experience around merchant outcomes
DoorDash CSM roles focus on restaurant and merchant partner retention and growth. Quantify how you've driven adoption, reduced churn, or expanded accounts in a B2B or marketplace context before your interviews begin.
Use Migrate Mate to filter open CSM roles at DoorDash
DoorDash posts Customer Success Manager positions across multiple teams and regions at varying times. Use Migrate Mate to surface only the openings that match your visa type, cutting through listings that won't lead to sponsorship.
Prepare your educational credentials for specialty occupation review
H-1B petitions for CSM roles at tech companies face USCIS scrutiny on specialty occupation grounds. A degree in business, communications, or a related field paired with documented client-facing work strengthens the nexus your employer needs to file successfully.
Negotiate H-1B premium processing before you sign
DoorDash CSM offers sometimes come with standard H-1B processing timelines that exceed 90 days. Confirm during the offer stage whether the company will elect USCIS premium processing, which cuts the adjudication window to 15 business days.
Customer Success Manager at DoorDash jobs are hiring across the US. Find yours.
Find Customer Success Manager at DoorDash JobsFrequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Success Managers?
Yes, DoorDash sponsors H-1B visas for Customer Success Manager roles. The company has an established pattern of filing H-1B petitions for this function, though approval depends on USCIS adjudicating the role as a specialty occupation. Having a relevant degree and documented account management or client success experience strengthens the petition considerably.
Which visa types does DoorDash commonly sponsor for Customer Success Manager roles?
DoorDash sponsors a range of visa categories for CSM positions, including H-1B, H-1B1 for Chilean and Singaporean nationals, E-3 for Australian citizens, TN for Canadian and Mexican professionals, and F-1 OPT and CPT for recent graduates. Candidates pursuing long-term residency may also be considered for EB-2 or EB-3 green card sponsorship over time.
What qualifications does DoorDash expect for Customer Success Manager roles?
DoorDash CSM roles typically require experience managing B2B or marketplace client relationships, strong data fluency for tracking merchant performance metrics, and the ability to work cross-functionally with sales, product, and operations teams. Experience in a platform, SaaS, or two-sided marketplace environment is frequently cited in their job descriptions as a differentiator.
How do I apply for Customer Success Manager jobs at DoorDash?
You can find and apply for Customer Success Manager openings at DoorDash through Migrate Mate, which filters roles by visa sponsorship type so you only see positions relevant to your immigration status. Applications typically proceed through a recruiter screen, a take-home or live case study, and panel interviews with the hiring team and cross-functional stakeholders.
How do I time my application if my OPT or visa status expires soon?
DoorDash's CSM hiring process generally runs six to ten weeks from first contact to offer. If your OPT or current status expires within six months, disclose that timeline to your recruiter at the first conversation. This lets the team assess whether they can complete the process and file any required USCIS extension or change of status petition before your authorization lapses.
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