Customer Success Manager Jobs at AbbVie with Visa Sponsorship
Customer Success Manager jobs at AbbVie support healthcare providers, payers, and specialty pharmacy partners across its pharmaceutical and biologics portfolio. The company has a consistent record of sponsoring work visas for this function, covering multiple nonimmigrant and immigrant pathways for qualified candidates.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Manager/Senior Manager, Customer Excellence, supports the Customer Excellence function in driving continuous improvement across the OneHUB customer journey for patients, HCPs, and other customers. Executes customer journey mapping, identifies improvement opportunities, and implements solutions that enhance service quality, reduce friction, and improve operational efficiency.
Applies Six Sigma and operational excellence methodologies to deliver measurable gains in speed, quality, and customer satisfaction. Partners closely with OneHUB Operations, Pillar Teams, BTS, and AbbVie Business Partners to ensure improvements are practical, scalable, and fit for frontline execution within a regulated environment.
Operates with strong business and operational acumen to ensure sustainable performance, scalability, and compliance within a regulated environment.
Responsibilities:
- Execute end-to-end customer journey mapping across OneHUB touchpoints for patients, HCPs, and other customers.
- Translate journey mapping findings and performance data into prioritized improvement initiatives.
- Design and implement process and workflow improvements that enhance speed, clarity, and ease of engagement.
- Partner with technical and system owners to support enhancements to platforms (e.g., CRM, case management, workflow tools) that enable improved customer experience.
- Work across OneHUB Operations and Pillar Teams to understand evolving business needs and ensure improvement initiatives reflect frontline realities.
- Establish and sustain a structured continuous improvement framework.
- Track implementation outcomes to ensure realized performance gains.
- Foster a culture of accountability, data-driven decision making, and customer-centric thinking within OneHUB.
Qualifications
- Bachelor’s degree required.
- 5-7 years of experience in patient services, contact center operations, customer experience, commercial operations, or related functions.
- Demonstrated experience driving operational and customer experience improvements tied to measurable outcomes.
- Strong understanding of service performance metrics and workflow optimization.
- Experience partnering with technology teams (e.g., CRM, workflow systems) on enhancements or implementations.
- Proven ability to lead cross-functional initiatives in a matrixed environment.
- Strong analytical and problem-solving skills with ability to translate insights into actionable plans.
- Experience in healthcare, biopharma, or other regulated environments preferred.
- Excellent stakeholder management, communication, and influence skills.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
The Manager/Senior Manager, Customer Excellence, supports the Customer Excellence function in driving continuous improvement across the OneHUB customer journey for patients, HCPs, and other customers. Executes customer journey mapping, identifies improvement opportunities, and implements solutions that enhance service quality, reduce friction, and improve operational efficiency.
Applies Six Sigma and operational excellence methodologies to deliver measurable gains in speed, quality, and customer satisfaction. Partners closely with OneHUB Operations, Pillar Teams, BTS, and AbbVie Business Partners to ensure improvements are practical, scalable, and fit for frontline execution within a regulated environment.
Operates with strong business and operational acumen to ensure sustainable performance, scalability, and compliance within a regulated environment.
Responsibilities:
- Execute end-to-end customer journey mapping across OneHUB touchpoints for patients, HCPs, and other customers.
- Translate journey mapping findings and performance data into prioritized improvement initiatives.
- Design and implement process and workflow improvements that enhance speed, clarity, and ease of engagement.
- Partner with technical and system owners to support enhancements to platforms (e.g., CRM, case management, workflow tools) that enable improved customer experience.
- Work across OneHUB Operations and Pillar Teams to understand evolving business needs and ensure improvement initiatives reflect frontline realities.
- Establish and sustain a structured continuous improvement framework.
- Track implementation outcomes to ensure realized performance gains.
- Foster a culture of accountability, data-driven decision making, and customer-centric thinking within OneHUB.
Qualifications
- Bachelor’s degree required.
- 5-7 years of experience in patient services, contact center operations, customer experience, commercial operations, or related functions.
- Demonstrated experience driving operational and customer experience improvements tied to measurable outcomes.
- Strong understanding of service performance metrics and workflow optimization.
- Experience partnering with technology teams (e.g., CRM, workflow systems) on enhancements or implementations.
- Proven ability to lead cross-functional initiatives in a matrixed environment.
- Strong analytical and problem-solving skills with ability to translate insights into actionable plans.
- Experience in healthcare, biopharma, or other regulated environments preferred.
- Excellent stakeholder management, communication, and influence skills.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all Customer Success Manager Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Success Manager Jobs at AbbVie
Frame your pharma experience in client terms
AbbVie's Customer Success roles sit at the intersection of clinical knowledge and account management. Before applying, reframe your credentials around measurable outcomes like formulary pull-through, patient support program adoption, or payer contract performance rather than internal project work.
Target roles tied to AbbVie's specialty brands
Customer Success openings supporting immunology, oncology, or aesthetics franchises recur most consistently. Filtering your search by therapeutic area helps you apply to the teams with the most active hiring cycles instead of waiting on a single open requisition.
Confirm your visa category before the offer stage
AbbVie supports several nonimmigrant classifications for this function. Know before your final interview which category fits your background, because H-1B1 visa and E-3 can move faster than cap-subject H-1B petitions and may influence the employer's sponsorship decision timeline.
Align your start date with H-1B cap timing
If you need a cap-subject H-1B, registration opens in March for an October 1 start. Build this into your offer negotiation early. A conditional start date tied to USCIS approval avoids ambiguity and gives AbbVie's immigration team a clear processing window to work within.
Use Migrate Mate to surface active openings
AbbVie posts Customer Success Manager roles across multiple regions and franchises at different times of year. Use Migrate Mate to filter for AbbVie positions that match your visa type so you're not manually sifting through postings that won't lead to sponsorship.
Understand how PERM fits a long-term path here
AbbVie sponsors EB-2 and EB-3 Green Cards for tenured employees in this function. If permanent residency matters to you, ask during the offer stage whether your role falls under a job category that has supported PERM filings, since not every Customer Success title qualifies at the same level.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Success Managers?
Yes, AbbVie sponsors H-1B visas for Customer Success Managers. The company works with immigration counsel to file cap-subject H-1B petitions as well as cap-exempt transfers for candidates already holding H-1B status. If you're subject to the annual lottery, timing your application around the March registration window is essential, since H-1B employment can't begin until October 1 of the fiscal year.
Which visa types does AbbVie commonly use for Customer Success Manager roles?
AbbVie sponsors H-1B, H-1B1 visa, E-3 visa, TN visa, F-1 OPT, F-1 CPT, J-1 visa, and employment-based Green Cards including EB-2 and EB-3 for Customer Success Manager positions. Australian nationals on E-3 visa and Canadian or Mexican nationals on TN visas can often start faster than cap-subject H-1B holders, since those categories aren't subject to the annual lottery.
How do I apply for Customer Success Manager jobs at AbbVie?
Browse open Customer Success Manager roles on Migrate Mate to find AbbVie postings filtered by visa sponsorship eligibility. Once you identify a match, apply directly through AbbVie's careers portal. Tailor your application to the specific therapeutic area and customer-facing outcomes in the job description, and be prepared to discuss your visa status during the recruiter screen.
What qualifications does AbbVie expect for Customer Success Manager roles?
AbbVie typically looks for a bachelor's degree in life sciences, business, or a related field, along with experience managing accounts or customer relationships in a pharmaceutical, biotech, or specialty healthcare setting. Familiarity with specialty pharmacy distribution, reimbursement processes, or patient support programs is a meaningful differentiator. Some senior-level openings also expect prior experience with managed care or payer contracting.
How do I understand the timeline for visa sponsorship at AbbVie?
Timeline depends heavily on your visa category. E-3 and TN petitions can be processed quickly, often within weeks of a confirmed offer. Cap-subject H-1B petitions follow USCIS's annual cycle, with employment beginning no earlier than October 1. For Green Card sponsorship via PERM, expect a multi-year process that AbbVie typically initiates after you've established tenure in the role.