Customer Success Manager Jobs at Datadog with Visa Sponsorship
Datadog hires Customer Success Managers to own post-sale relationships across enterprise and mid-market accounts, requiring strong technical fluency alongside client-facing skills. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you need sponsorship.
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Get Access To All JobsINTRODUCTION
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $102,000—$110,000 USD.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
INTRODUCTION
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers.
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $102,000—$110,000 USD.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Datadog Jobs
Translate your SaaS experience into Datadog's language
Datadog CSMs are expected to drive product adoption across observability and monitoring use cases. Before applying, map your past customer success wins to outcomes like reduced churn, expanded ARR, or accelerated onboarding in infrastructure or cloud environments.
Target enterprise-focused CSM openings specifically
Datadog posts CSM roles segmented by customer size and vertical. Enterprise and strategic account roles carry more scope and tend to attract visa sponsorship consideration more readily than scaled or pooled CSM positions, which often prioritize speed of hire.
Confirm your visa type is covered before interviewing
Datadog sponsors H-1B, TN, and F-1 OPT among other categories, but not all roles align with every visa type. Verify your status is supported during the recruiter screening call, not after you've received an offer, to avoid last-minute complications.
Time your OPT application to match Datadog's hiring cycle
If you're on F-1 OPT, USCIS recommends filing your EAD application at least 90 days before your program end date. Datadog's enterprise CSM hiring often runs on quarterly cycles, so aligning your authorization timeline to Q1 or Q3 openings reduces gap risk.
Use Migrate Mate to surface active CSM openings at Datadog
Datadog's CSM listings move quickly and aren't always flagged as visa-friendly on general job boards. Use Migrate Mate to browse verified sponsorship-eligible Customer Success Manager roles at Datadog and filter by your specific visa type.
Prepare documentation for an employer-driven H-1B filing
For H-1B sponsorship, Datadog's immigration counsel will need your official transcripts, a current resume, and evidence that your CSM role qualifies as a specialty occupation requiring a degree in a related field. Have these documents current and organized before your first HR conversation.
Customer Success Manager at Datadog jobs are hiring across the US. Find yours.
Find Customer Success Manager at Datadog JobsFrequently Asked Questions
Does Datadog sponsor H-1B visas for Customer Success Managers?
Yes, Datadog sponsors H-1B visas for Customer Success Manager roles. The company works with immigration counsel to file petitions for qualifying candidates. Because H-1B sponsorship is employer-driven, you'll need to confirm sponsorship eligibility during the recruiter stage and ensure your role meets USCIS specialty occupation requirements for the position.
Which visa types does Datadog commonly use for Customer Success Manager roles?
Datadog sponsors multiple visa categories for Customer Success Managers, including H-1B, H-1B1 for Chilean and Singaporean nationals, TN for Canadian and Mexican professionals, and F-1 OPT and CPT for recent graduates. Candidates pursuing permanent residency may also be eligible for employer-sponsored Green Card pathways including EB-2 and EB-3 classifications depending on role qualifications and tenure.
How do I apply for Customer Success Manager jobs at Datadog?
Apply directly through Datadog's careers page or find sponsorship-verified CSM openings through Migrate Mate, which filters roles by visa type. Tailor your application to highlight SaaS post-sales experience, technical account management, and measurable retention or expansion outcomes. Mention your visa status and sponsorship needs early in the process so recruiters can route you correctly.
What qualifications does Datadog look for in Customer Success Manager candidates?
Datadog generally looks for candidates with experience managing enterprise or mid-market SaaS accounts, a track record of driving product adoption, and comfort navigating technical conversations around infrastructure, cloud, or DevOps environments. A bachelor's degree in a related field is typically required to support H-1B specialty occupation eligibility. Prior experience with monitoring, observability, or similar platforms is an advantage.
How do I plan my timeline if I need Datadog to sponsor my visa?
If you need H-1B sponsorship, the annual lottery registration opens in March for an October 1 start date, so backwards-plan your offer and filing timeline accordingly. TN and H-1B1 visas don't have lottery requirements, which allows more flexible start dates. For F-1 OPT, file your EAD application with USCIS no later than 90 days before your program end date to avoid an authorization gap.
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