Customer Success Manager Jobs at Adobe with Visa Sponsorship
Adobe hires Customer Success Managers to drive product adoption and retention across its enterprise and mid-market accounts. The company actively sponsors work visas for this function, supporting candidates across multiple visa categories so qualified professionals aren't ruled out at the offer stage.
See All Customer Success Manager at Adobe JobsOverview
Showing 5 of 42+ Customer Success Manager Jobs at Adobe jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 42+ Customer Success Manager Jobs at Adobe
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager Jobs at Adobe.
Get Access To All JobsINTRODUCTION
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen.
In this role, you will manage a defined portfolio of customers, serving as a trusted advisor responsible for driving adoption, value realization, retention, and growth across your book of business. You will develop deep knowledge of each customer’s business objectives, industry landscape, and success metrics, aligning Adobe solutions to deliver measurable impact.
This is a highly consultative role requiring strong executive presence, strategic thinking, and cross-functional collaboration. You will own the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while identifying opportunities to expand Adobe’s partnership over time.
ROLE AND RESPONSIBILITIES
As a Customer Success Manager, you will be responsible for the overall success and health of your portfolio. You will:
- Own the post-sale relationship for a defined portfolio of customers, ensuring long-term retention and growth.
- Develop and execute tailored success plans aligned to each customer’s strategic objectives and measurable business outcomes.
- Build and maintain strong, multi-threaded relationships across business and technical stakeholders, including executive sponsors.
- Lead strategic business reviews (QBRs/EBRs) to demonstrate value realized, track performance against goals, and align on future priorities.
- Drive product adoption and value realization by identifying gaps, recommending best practices, and aligning solutions to evolving customer needs.
- Proactively monitor customer health, usage trends, and engagement signals to mitigate risk and address challenges before they escalate.
- Partner closely with Sales on account planning, renewals, and expansion strategy, contributing to forecasting and long-term growth plans.
- Serve as the voice of the customer internally, synthesizing feedback and collaborating with Product, Support, and Marketing to improve customer experience and outcomes.
- Navigate complex customer environments, aligning multiple stakeholders and driving consensus toward shared success goals.
BASIC QUALIFICATIONS
- Bachelor’s Degree and/or relevant work experience
- 10+ years of experience in Customer Success, Strategic Account Management, Consulting, or a related customer-facing role in a SaaS or technology environment
- Proven experience managing a portfolio of accounts with responsibility for retention and growth
- Strong executive presence and the ability to influence and build credibility with senior stakeholders
- Demonstrated ability to develop account strategies and align solutions to business outcomes
- Experience conducting business reviews and presenting to leadership audiences
- Strong analytical skills and comfort interpreting customer usage data, adoption trends, and performance metrics
- Excellent communication, presentation, and interpersonal skills
- Ability to prioritize, multi-task, and manage multiple complex customer relationships simultaneously
- Self-starter with a proactive, ownership mindset and passion for delivering exceptional customer experiences
- Knowledge of digital marketing, digital media, data platforms, content management, or customer journey solutions is a plus
- Flexibility to travel (approximately 10%)
ABOUT ADOBE
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity, and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
EXPECTED PAY RANGE: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,200 - $183,975 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $127,100 - $183,975
In Washington, the pay range for this position is $123,200 - $178,400
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
STATE-SPECIFIC NOTICES:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
INTRODUCTION
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen.
In this role, you will manage a defined portfolio of customers, serving as a trusted advisor responsible for driving adoption, value realization, retention, and growth across your book of business. You will develop deep knowledge of each customer’s business objectives, industry landscape, and success metrics, aligning Adobe solutions to deliver measurable impact.
This is a highly consultative role requiring strong executive presence, strategic thinking, and cross-functional collaboration. You will own the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while identifying opportunities to expand Adobe’s partnership over time.
ROLE AND RESPONSIBILITIES
As a Customer Success Manager, you will be responsible for the overall success and health of your portfolio. You will:
- Own the post-sale relationship for a defined portfolio of customers, ensuring long-term retention and growth.
- Develop and execute tailored success plans aligned to each customer’s strategic objectives and measurable business outcomes.
- Build and maintain strong, multi-threaded relationships across business and technical stakeholders, including executive sponsors.
- Lead strategic business reviews (QBRs/EBRs) to demonstrate value realized, track performance against goals, and align on future priorities.
- Drive product adoption and value realization by identifying gaps, recommending best practices, and aligning solutions to evolving customer needs.
- Proactively monitor customer health, usage trends, and engagement signals to mitigate risk and address challenges before they escalate.
- Partner closely with Sales on account planning, renewals, and expansion strategy, contributing to forecasting and long-term growth plans.
- Serve as the voice of the customer internally, synthesizing feedback and collaborating with Product, Support, and Marketing to improve customer experience and outcomes.
- Navigate complex customer environments, aligning multiple stakeholders and driving consensus toward shared success goals.
BASIC QUALIFICATIONS
- Bachelor’s Degree and/or relevant work experience
- 10+ years of experience in Customer Success, Strategic Account Management, Consulting, or a related customer-facing role in a SaaS or technology environment
- Proven experience managing a portfolio of accounts with responsibility for retention and growth
- Strong executive presence and the ability to influence and build credibility with senior stakeholders
- Demonstrated ability to develop account strategies and align solutions to business outcomes
- Experience conducting business reviews and presenting to leadership audiences
- Strong analytical skills and comfort interpreting customer usage data, adoption trends, and performance metrics
- Excellent communication, presentation, and interpersonal skills
- Ability to prioritize, multi-task, and manage multiple complex customer relationships simultaneously
- Self-starter with a proactive, ownership mindset and passion for delivering exceptional customer experiences
- Knowledge of digital marketing, digital media, data platforms, content management, or customer journey solutions is a plus
- Flexibility to travel (approximately 10%)
ABOUT ADOBE
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity, and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
EXPECTED PAY RANGE: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,200 - $183,975 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $127,100 - $183,975
In Washington, the pay range for this position is $123,200 - $178,400
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
STATE-SPECIFIC NOTICES:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all 42+ Customer Success Manager at Adobe jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager at Adobe roles.
Get Access To All JobsTips for Finding Customer Success Manager Jobs at Adobe Jobs
Frame your CS credentials around SaaS metrics
Adobe's Customer Success roles center on renewal rates, adoption milestones, and expansion revenue. Before applying, document your track record with specific outcomes tied to software products. USCIS specialty occupation petitions for CS roles are stronger when supported by a relevant degree in business, communications, or a technical field.
Target Adobe's enterprise segment teams first
Adobe's largest CS headcount sits within its Digital Experience and Creative Cloud enterprise divisions. Roles managing Fortune 500 accounts are harder to fill and face less internal competition, which gives sponsored candidates more negotiating leverage when raising visa support during the offer conversation.
Clarify LCA coverage before accepting an offer
Adobe files a Labor Condition Application with the DOL before your H-1B petition can be submitted. Ask your recruiter which worksite location the LCA will cover, because if your role is remote or hybrid, the LCA must reflect every location where you'll regularly work.
Use OPT strategically while pursuing H-1B
If you're on F-1 OPT, start at Adobe during a cap-gap or STEM OPT extension period so your work authorization bridges through the H-1B lottery. A role with a strong performance record also strengthens Adobe's case for premium processing if your timeline is tight.
Search verified sponsoring employers on Migrate Mate
Filter for Customer Success Manager openings at Adobe using Migrate Mate, which surfaces roles where Adobe has an active sponsorship history for your visa type. This saves time you'd otherwise spend cold-applying to positions that may not support your specific category.
Understand Green Card timing for CS career growth
Adobe sponsors EB-2 and EB-3 Green Cards through PERM labor certification, but processing timelines vary significantly by nationality. If you're from a backlogged country, discuss PERM filing as early as your second year so your priority date is established before H-1B extensions become a constraint.
Customer Success Manager at Adobe jobs are hiring across the US. Find yours.
Find Customer Success Manager at Adobe JobsFrequently Asked Questions
Does Adobe sponsor H-1B visas for Customer Success Managers?
Yes, Adobe sponsors H-1B visas for Customer Success Manager roles. The H-1B is the most common path for international candidates in this function because CS roles at software companies typically meet the specialty occupation standard when paired with a relevant degree in business, marketing, or a technical discipline. Adobe files the required Labor Condition Application with the DOL before submitting your petition to USCIS.
Which visa types does Adobe commonly use for Customer Success Manager roles?
Adobe sponsors several visa categories for Customer Success Managers, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT and CPT for recent graduates. For candidates pursuing permanent residence, Adobe also supports EB-2 and EB-3 Green Card pathways through PERM labor certification. The right category depends on your citizenship, education, and where you are in your career.
What qualifications does Adobe expect for sponsored Customer Success Manager roles?
Adobe typically looks for experience managing software accounts, a track record of driving product adoption and renewals, and strong executive-level communication skills. For visa sponsorship purposes, a bachelor's degree in a related field strengthens your H-1B specialty occupation case. Familiarity with Adobe's product ecosystem, particularly Experience Cloud or Creative Cloud, is a genuine differentiator in the hiring process.
How do I apply for Customer Success Manager jobs at Adobe?
You can search for Customer Success Manager openings directly on Adobe's careers site or use Migrate Mate to filter specifically for Adobe roles that support your visa category. When applying, tailor your resume to highlight SaaS customer outcomes rather than general account management. Raise visa sponsorship early in the recruiter screen so both sides can align on timeline before moving into the full interview process.
How do I plan my timeline for visa sponsorship at Adobe?
If you need an H-1B, the annual lottery opens in March for an October 1 start date, so you'll need an offer finalized by early March at the latest. F-1 OPT holders can start sooner if their OPT is active and the cap-gap rule applies. For E-3 and TN categories, there's no lottery and processing is faster, though Adobe still needs time to prepare the Labor Condition Application before your petition is submitted to USCIS.
See which Customer Success Manager at Adobe employers are hiring and sponsoring visas right now.
Search Customer Success Manager at Adobe Jobs