Customer Success Operations Jobs at Samsara with Visa Sponsorship

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

The Sales Success Partner team is looking for a motivated, high-impact individual to join the team. We are dedicated to streamlining the customer experience for our Enterprise sales team and their customers. This role requires strong cross-functional collaboration and the ability to influence across a wide variety of cross-functional teams and act proactively on behalf of our Enterprise Account Executives. Additionally, in this role, the manager will be responsible for the development of talent and coaching of 6-8 coordinators and analysts.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this role.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

Collaborate with sales and cross-functional leadership to create and implement strategies that empower the Enterprise Sales team, enabling them to spend more time in the field.
Meticulously define and continuously refine a robust and streamlined process for intaking, assessing, and prioritizing incoming requests, systematically identifying and minimizing potential friction points that could impede revenue generation or pipeline progression.
Lead a transformative initiative to significantly enhance the overall sales representative experience, specifically for those representatives who regularly interface with and manage named customers, by identifying pain points, developing solutions, and implementing improvements that directly impact their day-to-day effectiveness.
Work seamlessly and collaboratively across various internal departments to drive the prioritization and subsequent execution of critical improvements, with the ultimate objective of demonstrably increasing revenue, with a particular emphasis on growth and profitability derived from Enterprise customers.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements for the role:

8+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
Significant experience with Salesforce, specifically Salesforce reporting, as well as experience with data visualization tools (e.g. Tableau)
Excellent communication skills with the AVP+ levels of the organization
Proficiency in Salesforce.com and the overall sales technology ecosystem
Action-oriented to solve problems on short timelines
Demonstrated leadership experience driving complex, cross-functional execution
Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales
Strong organizational skills and business judgment with the ability to manage competing priorities
Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
Bachelor's degree or higher from a top university

An ideal candidate also has:

Advanced analysis skills: expertise working with large and unstructured data sets and building complex models
Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
Salesforce CPQ experience
High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
High level of curiosity
Proactive and self-motivated

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$111,265—$168,300 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.