Customer Support Jobs at Five Below with Visa Sponsorship
Customer Support roles at Five Below range from store-level associate positions to corporate customer experience functions. Five Below has a track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target if you're navigating work authorization in retail.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$16.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$16.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 362+ Customer Support at Five Below jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Five Below roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Five Below Jobs
Align your resume to retail service metrics
Five Below's Customer Support roles emphasize speed, volume, and customer satisfaction scores. Frame your experience around measurable outcomes like resolution times or CSAT ratings rather than general service duties to match what hiring managers are screening for.
Target corporate Customer Support openings over store roles
H-1B and EB sponsorship at Five Below is more consistently tied to corporate or headquarters-based Customer Support functions than front-line retail associate positions. Filtering for roles at their Philadelphia-area corporate offices improves your sponsorship odds meaningfully.
Ask about sponsorship intent during the offer stage
Bring up visa sponsorship after a verbal offer, not in initial screening calls. Ask directly whether the specific role has an approved headcount for H-1B filing, since sponsorship decisions at retailers like Five Below are often made at the hiring manager and HR level, not centrally.
Use Migrate Mate to filter verified sponsorship roles
Searching general job boards won't surface which Customer Support openings at Five Below are sponsorship-eligible. Use Migrate Mate to browse roles filtered by visa type so you're applying only where sponsorship is confirmed, not guessing from the job description.
Build your EB-2 or EB-3 case early if staying long-term
If Five Below extends an offer with H-1B sponsorship, raise PERM-based Green Card eligibility during the offer negotiation. Retail employers who sponsor H-1Bs don't always initiate PERM automatically, so establishing that expectation upfront protects your long-term status.
Customer Support at Five Below jobs are hiring across the US. Find yours.
Find Customer Support at Five Below JobsFrequently Asked Questions
Does Five Below sponsor H-1B visas for Customer Support roles?
Yes, Five Below has sponsored H-1B visas for Customer Support positions, though sponsorship is more common for corporate-level roles than in-store associate positions. If you're targeting a headquarters-based Customer Support function, Five Below is a realistic H-1B sponsor. Confirm sponsorship availability directly with the recruiter after you receive a verbal offer, since eligibility varies by specific role and location.
Which visa types does Five Below sponsor for Customer Support positions?
Five Below has a track record of supporting several visa categories for Customer Support roles, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Card pathways such as EB-2 and EB-3. F-1 OPT and CPT tend to be the most accessible entry points for recent graduates, while H-1B and EB sponsorship is more typical for experienced candidates in corporate Customer Support functions.
What qualifications does Five Below expect for Customer Support roles?
For corporate Customer Support positions, Five Below typically looks for experience in high-volume retail or e-commerce environments, familiarity with CRM platforms, and a demonstrated ability to meet service-level metrics. A bachelor's degree in business, communications, or a related field strengthens an H-1B specialty occupation case. Store-level roles have lower credential requirements but are less likely to come with visa sponsorship.
How do I apply for Customer Support jobs at Five Below?
You can find open Customer Support roles on Five Below's careers page, but filtering for sponsorship-eligible positions is faster through Migrate Mate, which surfaces roles by visa type so you're not applying blind. When you apply, tailor your resume to retail-specific Customer Support metrics. If you progress to an offer, address sponsorship directly with the recruiter before signing anything so there are no surprises at the I-9 or E-Verify stage.
How do I plan my timeline if Five Below agrees to sponsor my H-1B?
USCIS opens H-1B registration in March each year for an October 1 start date. If you're on F-1 OPT, confirm your OPT expiration relative to that timeline and whether you qualify for the 24-month STEM OPT extension, which can bridge the gap if you're not selected in the lottery. Cap-exempt filings aren't available for standard retail roles, so the October start date and lottery selection are binding constraints you need to plan around.
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