Support Associate Jobs at Five Below with Visa Sponsorship
Support Associate roles at Five Below sit at the core of the company's retail operations, covering customer service, inventory, and floor support across its stores. Five Below has a track record of sponsoring work visas for retail support functions, making it a practical target if you need employer sponsorship.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
ROLE AND RESPONSIBILITIES
What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people’s lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
- Customer Service
- Organization
- Productivity
- Ability to multi-task
- Follows Direction
- Professionalism
- Trainer/Developer/Motivator
- Communication
- Sales Driver/Goal Oriented
Responsibilities:
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Responsible for achieving CSAT score goals provided by the District Manager
- Responsible for leading Front End Operations
- Training the staff on the High Fives of Customer Service
- Ensures that each guest has a fast, friendly, checkout
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assists with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all Associates
- Assists in training all Associates
- Assists in coaching all Associates
- Assists in developing all Associates
- Reviews all corporate communications and reacts accordingly
- Partners with supervisors or corporate office regarding store issues
- Drives store sales and controls expenses
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Stages merchandise for the sales floor
- Packs out merchandise
- Assists front end and queue merchandising
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Physical Requirements:
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred
- Minimum 1 year of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Position Type:
Hourly
Position Starting At:
$18.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
ROLE AND RESPONSIBILITIES
What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!
Wow the Customer: Put the customer first and make a difference in people’s lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
- Customer Service
- Organization
- Productivity
- Ability to multi-task
- Follows Direction
- Professionalism
- Trainer/Developer/Motivator
- Communication
- Sales Driver/Goal Oriented
Responsibilities:
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Responsible for achieving CSAT score goals provided by the District Manager
- Responsible for leading Front End Operations
- Training the staff on the High Fives of Customer Service
- Ensures that each guest has a fast, friendly, checkout
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assists with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all Associates
- Assists in training all Associates
- Assists in coaching all Associates
- Assists in developing all Associates
- Reviews all corporate communications and reacts accordingly
- Partners with supervisors or corporate office regarding store issues
- Drives store sales and controls expenses
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Stages merchandise for the sales floor
- Packs out merchandise
- Assists front end and queue merchandising
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Physical Requirements:
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred
- Minimum 1 year of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Position Type:
Hourly
Position Starting At:
$18.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
See all 173+ Support Associate at Five Below jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Associate at Five Below roles.
Get Access To All JobsTips for Finding Support Associate Jobs at Five Below Jobs
Align your resume to retail operations
Five Below's Support Associate postings emphasize inventory management, customer-facing service, and store floor support. Frame your experience around those specific functions so hiring managers immediately see the operational fit before sponsorship ever comes up.
Target high-volume store locations strategically
Five Below operates hundreds of locations across the U.S., and stores in growth markets fill Support Associate roles more frequently. Focus applications on regions where the company is actively expanding, since those locations tend to move faster through the hiring process.
Confirm your OPT or CPT authorization matches start dates
Retail hiring cycles at Five Below move quickly. If you're on F-1 OPT, verify your employment authorization start date aligns with when the store actually needs you on-site, since a mismatch can stall an otherwise approved offer.
Ask directly about H-1B filing timelines during the offer stage
Five Below sponsors H-1B petitions, but USCIS's April 1 filing window is fixed. If your offer comes after January, confirm with HR whether they'll file in the next cap season and how they handle status bridging in the interim.
Use Migrate Mate to identify open Support Associate roles at Five Below
Filtering by role and sponsorship type saves significant time in a retail job search. Migrate Mate lets you browse Five Below's current Support Associate openings filtered by the visa types they sponsor, so you're only pursuing roles where sponsorship is confirmed.
Prepare documentation that satisfies E-Verify requirements early
Five Below participates in E-Verify, which verifies work authorization for every new hire. Have your I-94, employment authorization document, or visa stamp ready before your start date so onboarding isn't delayed by document verification at the store level.
Support Associate at Five Below jobs are hiring across the US. Find yours.
Find Support Associate at Five Below JobsFrequently Asked Questions
Does Five Below sponsor H-1B visas for Support Associates?
Yes, Five Below has sponsored H-1B visas for workers in retail support functions. The H-1B requires a specialty occupation tied to a bachelor's degree, so the role and your credentials need to meet USCIS's definition. Discuss the specifics of the position with the hiring team early in the process to confirm the role qualifies before an offer is extended.
How do I apply for Support Associate jobs at Five Below?
You can search for open Support Associate positions directly on Five Below's careers site or through Migrate Mate, which filters job listings by visa sponsorship type so you can confirm sponsorship availability before applying. When applying, tailor your resume to the store operations skills Five Below lists in its postings, including inventory handling, customer service, and floor support.
Which visa types does Five Below commonly sponsor for Support Associate roles?
Five Below has sponsored H-1B, EB-2, EB-3, TN, J-1, and F-1 OPT and CPT for roles in its retail support function. F-1 OPT and CPT are common entry points for students and recent graduates. TN is available to Canadian and Mexican nationals in qualifying occupations. H-1B and the EB green card pathways typically come into play for longer-term employment.
What qualifications does Five Below expect for Support Associate positions?
Five Below's Support Associate roles are operationally focused, so practical retail experience in inventory, customer service, or merchandising carries significant weight. A formal degree isn't always required for the base role, but if you're pursuing H-1B sponsorship specifically, the position needs to qualify as a specialty occupation, which generally requires a relevant bachelor's degree or its equivalent under USCIS standards.
How do I think about timing when pursuing sponsorship at Five Below?
Timing matters significantly depending on your visa type. If you're on F-1 OPT, you have a fixed window of authorized work time, so apply early and confirm your start date aligns with Five Below's onboarding schedule. For H-1B, USCIS opens the cap filing period on April 1 each year, meaning your employer needs to file well before that deadline. Start conversations with Five Below's HR team about sponsorship intent as early in the hiring process as possible.
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